Avoid
I have been waiting 2 months for a dog stroller, had Zero response despite my best attempts at making enquiries This is disgraceful service.. Most probably Scammers..😡😡 AVOID 😡😡
JB Pet Supplies is an online retailer dedicated to providing a wide range of products for pets and their owners. The company offers various items, including pet food, toys, grooming supplies, and accessories, catering to the needs of different types of animals such as dogs, cats, and small pets. With a commitment to quality and customer satisfaction, JB Pet Supplies aims to be a reliable source for pet owners looking to enhance the well-being of their furry companions. The primary customers of JB Pet Supplies include pet owners seeking high-quality supplies for their pets. By offering a diverse selection of products, the company positions itself as a go-to destination for pet care essentials. The website, jbpetsupplies.com, serves as an accessible platform for customers to browse and purchase items, ensuring that pet owners can easily find what they need to support their pets' health and happiness.
JB Pet Supplies receives mixed feedback from customers, reflecting both commendable service and significant issues. Many reviewers appreciate the great selection of products, with some highlighting the excellent customer service and fast delivery, often receiving their orders within 24 hours.
However, a substantial number of consumers express frustration over order fulfillment, with complaints about items not arriving, lack of communication, and even accusations of the company being a scam. Some customers report receiving incorrect items or incomplete orders, leading to dissatisfaction with the overall experience. While the prices are noted as competitive, the inconsistency in service and delivery times detracts from the positive aspects.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 14 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
“Great choice of products”
“I believe this to be a scam website, and I can only assume the 5-star ratings are by mates of the scammers”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 50 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 14 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: JB Pet Supplies is #5 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 3.5).
14 reviews of JB Pet Supplies. Filter by what matters to you.
Over a year ago
I have been waiting 2 months for a dog stroller, had Zero response despite my best attempts at making enquiries This is disgraceful service.. Most probably Scammers..😡😡 AVOID 😡😡
Over a year ago
Great choice of products. The dog loves them 100% meat. Healthy options no additives Delivered in 24 hrs What’s not to like
Over a year ago
I ordered the product on 14th September. It still hasn't arrived and they don't answer calls, emails or online chat. I believe this to be a scam website, and I can only assume the 5-star ratings are b... See more
Over a year ago
Delivery of subscription triggered as normal. They kept me apprised of any potential issues, and the cat litter was delivered well within the estimate given. Great customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
I have been waiting 2 months for a dog stroller, had Zero response despite my best attempts at making enquiries This is disgraceful service.. Most probably Scammers..😡😡 AVOID 😡😡
Great choice of products. The dog loves them 100% meat. Healthy options no additives Delivered in 24 hrs What’s not to like
I ordered the product on 14th September. It still hasn't arrived and they don't answer calls, emails or online chat. I believe this to be a scam website, and I can only assume the 5-star ratings are by mates of the scammers!
Delivery of subscription triggered as normal. They kept me apprised of any potential issues, and the cat litter was delivered well within the estimate given. Great customer service.
I placed an order over a week ago - I HEARD NOTHIG I chased them and finally got a rely after saying I would report them for fraudulent activity The 'reply' was just a notification cancelling my order I didn't request a cancellation, I wanted my goods My cat relies on this product(Sheba Creamy Snacks) to have medication placed in each day Useless company, cannot be trusted AVOID
I originally reviewed this company after placing an order, payment being taken and the company not responding to any enquiries about my order, or requests for a refund. I was convinced they were a scam. After many, many emails I was eventually refunded for my order, I never received an apology, or explanation. I definitely won't use them again.
Courier slow to deliver but JB supplies chased up for me, reimbursed me and then suddenly goods arrive. Thank you
My cat prefers a very specific brand of cat litter. Supplier problems meant that no business in the entire country could get hold of any stock. I contacted many in an attempt to find some (yes, I’m completely under the paw). JB Pet Supplies were the only business to make a follow-up contact a few months later to let me know they had it back in stock. I placed the order Sunday, it was dispatched Monday, and I received it Tuesday. I received confirmation E-mails at each stage. Outstanding service.
Sent the wrong item and there was no packing just taped the boxes of dog food together. Won't give me a refund or allow me to return the item (one box is ripped because they taped the boxes together without putting a layer between tape and box so it's impossible for me to open without tearing the box). The other two boxes are fine as i gave up trying to open it when i realised it was the wrong item any way. Emailed me back at first now just ignores me. Awful company.
I carnt give a 5 star due to taking longer than I expected with paying £4.99 delivery which should be next day but waited nearly a week but did send email asking where my parcel was they replied straight away then I got my parcel next day so not sure what happened
Excellent- first class service & product
JB Pet Supplies is an online retailer dedicated to providing a wide range of products for pets and their owners. The company offers various items, including pet food, toys, grooming supplies, and accessories, catering to the needs of different types of animals such as dogs, cats, and small pets. With a commitment to quality and customer satisfaction, JB Pet Supplies aims to be a reliable source for pet owners looking to enhance the well-being of their furry companions. The primary customers of JB Pet Supplies include pet owners seeking high-quality supplies for their pets. By offering a diverse selection of products, the company positions itself as a go-to destination for pet care essentials. The website, jbpetsupplies.com, serves as an accessible platform for customers to browse and purchase items, ensuring that pet owners can easily find what they need to support their pets' health and happiness.
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