JB Pet Supplies is an online retailer dedicated to providing a wide range of products for pets and their owners. The company offers various items, including pet food, toys, grooming supplies, and accessories, catering to the needs of different types of animals such as dogs, cats, and small pets. With a commitment to quality and customer satisfaction, JB Pet Supplies aims to be a reliable source for pet owners looking to enhance the well-being of their furry companions. The primary customers of JB Pet Supplies include pet owners seeking high-quality supplies for their pets. By offering a diverse selection of products, the company positions itself as a go-to destination for pet care essentials. The website, jbpetsupplies.com, serves as an accessible platform for customers to browse and purchase items, ensuring that pet owners can easily find what they need to support their pets' health and happiness.
JB Pet Supplies receives mixed feedback from customers, reflecting both commendable service and significant issues. Many reviewers appreciate the great selection of products, with some highlighting the excellent customer service and fast delivery, often receiving their orders within 24 hours.
However, a substantial number of consumers express frustration over order fulfillment, with complaints about items not arriving, lack of communication, and even accusations of the company being a scam. Some customers report receiving incorrect items or incomplete orders, leading to dissatisfaction with the overall experience. While the prices are noted as competitive, the inconsistency in service and delivery times detracts from the positive aspects.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 14 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
“Great choice of products”
“I believe this to be a scam website, and I can only assume the 5-star ratings are by mates of the scammers”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 50 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 14 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: JB Pet Supplies is #5 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 3.5).
14 reviews of JB Pet Supplies. Filter by what matters to you.
I carnt give a 5 star due to taking longer than I expected with paying £4.99 delivery which should be next day but waited nearly a week but did send email asking where my parcel was they replied straight away then I got my parcel next day so not sure what happened
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
JB Pet Supplies is an online retailer dedicated to providing a wide range of products for pets and their owners. The company offers various items, including pet food, toys, grooming supplies, and accessories, catering to the needs of different types of animals such as dogs, cats, and small pets. With a commitment to quality and customer satisfaction, JB Pet Supplies aims to be a reliable source for pet owners looking to enhance the well-being of their furry companions. The primary customers of JB Pet Supplies include pet owners seeking high-quality supplies for their pets. By offering a diverse selection of products, the company positions itself as a go-to destination for pet care essentials. The website, jbpetsupplies.com, serves as an accessible platform for customers to browse and purchase items, ensuring that pet owners can easily find what they need to support their pets' health and happiness.
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