From ther very first viewing right up…
From ther very first viewing right up until completion Turkay Hasan was very helpful and answered all questions. Thank you very much

John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region. The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
John Shepherd Estate Agents receives a mix of praise and criticism from its clients. Many reviewers commend the professionalism and responsiveness of staff members like John Blythe, Lauren Foster, and Melissa Cannon, highlighting their helpfulness in navigating tenancy issues and maintenance requests.
Customers appreciate the friendly service and efficient handling of processes, such as moving out and deposit returns. However, a significant number of negative reviews express dissatisfaction with the management of properties, citing poor communication and unresolved maintenance issues. Some clients report frustrating experiences, particularly after the agency took over properties, leading to a decline in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 698 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.6 | 15 |
| Nov 24 | 3.9 | 11 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 3.1 | 9 |
| Feb 25 | 3.6 | 10 |
| Mar 25 | 3.2 | 13 |
| Apr 25 | 3.6 | 17 |
| May 25 | 3.7 | 9 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.6 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had a viewing with Millie”
“Centrick used to manage my property, and I never had any issues with them for 7 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 3.2 out of 5 (fair) | +8% | 698 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: John Shepherd Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.0).
500 reviews of John Shepherd Estate Agents. Filter by what matters to you.
From ther very first viewing right up until completion Turkay Hasan was very helpful and answered all questions. Thank you very much
Harry was always helpful, informative and professional when guiding us through the house buying process. He ironed out the few problems that did arise and kept us fully up-to-date with procedings.
I used John Shepherd Collection to sell my house, and they were exceptionally professional, friendly, and skilled. Selling a house in a challenging market is difficult, but they persevered and provided excellent advice throughout the process. Harry Moore was exceptional, and when he was unavailable, Natasha Anklesaria also did a fantastic job. I would wholeheartedly recommend Harry and John Shepherd Collection estate agents for any future property sales.
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Good morning , I currently rent one of your properties and I just wanted to share my gratitude to Faye Nichols your Repairs Co‑Ordinator, for going above and beyond this morning for helping me with an issue with my property I had mentioned it to her which she said to leave it with her and she got straight on it and followed it up with a phone call to let me know what was going on. Very greateful for your kindness and support - thank you so much for your help Faye!!
We used this company to find tenants for our flat and were pleasantly surprised by the great service we received. The communication was great, I didn't have to prompt them or remind them about anything, and they've even responded quickly and efficiently to a couple of queries I had after their job was complete. I can't fault the service, would definitely use them again, and can highly recommend them. I dealt mostly with Sana but got the same level of service from her colleagues too.
Ever since Acquire Property is being bought out by John Shepherd, level of service has gone down. In 2 weeks, twice being let down for viewing a property to let. Process is a shambles as they can't view it when the property comes on the market and when the viewing opens we will call you back and no one bothers calling you until you called them to find out no appointments are available. This is Burton-upon-Trent branch
REDDITCH BRANCH LANDLORDS/VENDORS & TENANTS AVOID!!!! PLEASE!!! Reasons why: 1. They don't answer the phone. How are you supposed to let or sell your property or report maintenance issues if they don't answer the phone??? We had a massive leak on our second day in our property and couldn't get through to anyone - had to call LL direct and use a plumber we knew personally as it wasn't stopping. When we did get through to someone, they told us they would get our property manager to call us back because they were out. Never heard back. 2. Staff very unwelcoming. When you enter their office, they will all stare at you and no one will say a thing until you say hello. It's very very strange. Even the lettings manager of this branch didn't smile or say hello. Its basics in customer service that when someone comes into branch, you stand, smile and greet. But noooo not John Shepherds. 3. NDO - I understand this, i get it and it works if used fairly. However, John Shep DO NOT use this fairly. At the end of your tenancy, they WILL make up claims, you will not accept them, you will counter offer and they wont liaise with you at all. They wont negotiate. they wont help. They will only say "you need to take it to adjudication". Where you need to pay at least £264. So if they want to charge you for £50 and you don't agree with it, they wont negotiate, they will simply tell you to pay £264 to take it to adjudication. Its a scare tactic. They bully you into accepting the charges, knowing you wont want to pay an extra £264. REALLY poor service here, JS. 4. bad feedback from landlords - I know some previous and current landlords of john shepherds who wish they never went with them. Service is appalling. so much more but no point going on and on. disappointed. Do yourself a favour and don't waste your time with them. Will save you a lot of headaches and stress.
A couple of weeks ago, I had a terrible experience with a letting agent while trying to move into a new flat, even forfeiting my holding deposit due to unnecessary, deceitful and ridiculous process. However, when I came across John Shepherd, they were incredibly helpful in finding me a new place. I didn’t have to wait forever for a viewing, as they arranged appointments as quickly as possible. Within a week, everything was sorted—the letting process was quick, efficient, and professional. I’d especially like to thank Faith and Paula for their support! I would recommend John Shepherd anytime, any day.
John Shepherd manage one property for me in the West Midlands. I say manage but the point is they don't while charging me a 10% management fee. I've talked to my tenant and he feels the same. They take ages to fix his issues and I have to chase Shepherd's endlessly to find out what's happening and get the tenant's issues fixed. As often as not they don't respond to my phone calls and emails. It would be less effort to manage the property myself.
This business should receive a very serious fine with a ban from trading and I do feel sorry for those who posted negative reviews here as I have No doubt that every single one of them are truthful to the facts about this most ghastly company… Even their senior management are liars and rouge; fail to do inventories correctly, not to mention repairs. Whilst they keen on causing trouble around you and tell lies to the landlords. I am taking actions against them with regulatory bodies and if necessary with the relevant authorities. The only reason I do not have an issue with the frustrating process around trying to get the deposit back, because I ALWAYS use that money to pay the last month or 5 weeks rent (whichever is applicable) at the time giving notice, that way I do not lose a penny and no need to worry about unfair deductions/scamming, because there is literally nothing they can do about that since they will receive that money eventually and there is no way they can charge more once you are out of the contract … ;-) !!AVOID THEM AT ANY COST WHETHER YOU ARE A LANDLORD OR A TENANT!!
After an awful experience with another company, I am so glad we found John Shepherd. Moving can be a stressful time but our agent Turkay was the most helpful go-between us and our buyer. He was extremely professional, calm and good for the nerves! Thank you Turkay and John Shepherd. We are really grateful.
My experience with John Shepherd Lettings has been nothing short of abysmal. If you are considering using them to manage your properties, I strongly advise against it. Since their acquisition of Xact Homes last year, the level of service has deteriorated significantly. Basic responsibilities, such as conducting property checks, facilitating smooth tenant checkouts, and maintaining clear communication, are consistently neglected. The service is unreliable, and the staff are unprofessional and unhelpful. If you’re looking for a letting agent in the Solihull area, I highly recommend Love Property. Their service is exceptional and far superior to anything John Shepherd offers. Be warned—John Shepherd Lettings is simply not worth the hassle.
Our experience with this branch has been disappointing. While they do eventually address issues, the response time is extremely slow. Recently, we ended our tenancy, and despite over a month passing, we still haven’t received our deposit. We’ve repeatedly emailed and called, but the responses are vague, and the management seems to change frequently. The lack of proper communication and accountability makes the service frustrating and unprofessional.
Been renting at fabrick square for 3.5 years. Initial moving in process was brilliant which is what the extra star is for, otherwise it’d be 1 star. I Was put on a rolling contract after my initial year had expired. Then after 3 years I needed to reapply to live at the property I’ve lived at for 3 years already. This process was highly frusting and long. Upon renewal my rent went up by £200pm. Their excuse was they hadn’t raised prices for 3 years! I also needed to pay an addditional deposit on top of my initial deposit! On top of that, gaining entry to my property was difficult during the last 6 months of my tenancy. The fob entry system has not worked for 7 months and temporary door codes ceased to work. They say things will get repaired but don’t or when they do they are only temporary fixes. Avoid
Incompetent, unprofessional, pathetic - they are a joke! Reported issues are ignored, when they promise they will back, they never back, they have problem with arranging even simply repairs in reasonable timeframes. If there are more issues, they are lost, it is too complicated for them to manage, so, waiting a half of year or a year for something, it is their standard. Their strategy are: excuses, empty promises and silence/ignoring part of the message/email. And on the end they blame tenant for their failure. I strongly discourage using their service.
I have four flats managed by John Shepherd in Birmingham. Inevitably, there is always something going on. Previoudly, life with Centrick comprised an information void. Since dealing with Caitlin MacDonald, the quality and timeliness of the service has changed beyond all recognition. She responds quickly and professionally whenever there are issues and I couldn’t speak more highly of her service ethic. Thank you, Caitlin.
John Shepherd acquired our previous letting agent last year. It has taken them some time to integrate the different operations. During this time we dealt with several people with various leves of frustration and difficulty. The higher management do a great job in insulating themselves from mere customers and despite suggestions on the website could not be contacted. The arrival of Maisy Smith was an extremely welcome relief. She is courteous, helpful, efficient, effective and demonstrated exactly how the task should be done. Her example should be copied throughout the business. Thank you Maisy.
John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region. The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
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