Heelt fantastisk kundeservice!
Heelt fantastisk kundeservice!

Kastel Shoes is a footwear company specializing in weather-resistant shoes designed for Scandinavian conditions. Their product range includes boots that are waterproof, warm, and equipped with good grip, making them ideal for consumers in colder climates. With a commitment to quality and comfort, Kastel Shoes caters to a diverse customer base, including outdoor enthusiasts and everyday consumers seeking reliable footwear for harsh weather. The company emphasizes customer satisfaction, as reflected in positive reviews highlighting the accurate sizing, lightweight design, and excellent customer service. Kastel Shoes operates an online store at kastelshoes.com, where shoppers can explore their offerings and benefit from efficient delivery services. By focusing on the needs of its customers, Kastel Shoes aims to provide durable and functional footwear solutions for those living in Nordic environments.
Kastel Shoes receives a mix of praise and criticism from reviewers. Many customers appreciate the fast delivery and the quality of the shoes, noting that they are stylish, warm, and comfortable.
Positive sentiments highlight the excellent customer service experienced by some, with one reviewer calling it "fantastic." However, there are significant complaints regarding customer service, particularly in handling returns and exchanges, with several people reporting frustrating experiences and poor communication. Issues with product quality also arise, as some shoes have been described as stiff or lacking durability, leading to dissatisfaction. Overall, while many enjoy their purchases, the negative feedback on customer service and product issues cannot be overlooked. The sentiment leans towards positive, but concerns about service and quality remain prevalent.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 3.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Flott service, lett å bestille og lett å returnere 👍🙂”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Kastel Shoes is #2 of 5 on overall rating in this group.
100 reviews of Kastel Shoes. Filter by what matters to you.
God og varm sko. Normal i str. Eneste minus er pelsen røyter litt ellers er jeg super fornøyd. Rask levering
Kjempe kvalitet og fantastisk service! Endelig funnet drømmesko som ser bra ut, er gode på foten OG er vanntette! Jeg er mye ute både på jobb og fritid i alle slags vær. Nå har jeg 6 par 😂🙈 hekta!
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Rask levering, retur med bytte av størrelse gikk også kjapt og greit. Knallgode sko!
Raskt levert,vare svarte til forventningene.
Veldig bra kundeservice! Hadde bestilt feil størrelse, fikk hjelp på dagen.
Sko som er gode å gå med, tette og varme.
Gode sko som svarte til forventningene
Strålende kundeopplevelse fra kjøp til bruk. Tiden det tok fra jeg kjøpt skoene på nett, til jeg hadde de på beina, imponerte meg. Størrelsen passet føttene mine perfekt også. Har handlet Kastel-sko mange ganger tidligere, og dette var nok ikke siste gangen heller.
Dette er verdt pengene
Sikker og kort leveringstid. De fleste skoene er vanntette og kan brukes i all slags vær. For meg som reiser mye er det en stor fordel. Flott design og behagelige sko, både sommerskoene og vinterskoene. Mitt nyeste tilskudd er Sola. Utrolig lette og behagelige. Gode på glatta.
Kastel Shoes is a footwear company specializing in weather-resistant shoes designed for Scandinavian conditions. Their product range includes boots that are waterproof, warm, and equipped with good grip, making them ideal for consumers in colder climates. With a commitment to quality and comfort, Kastel Shoes caters to a diverse customer base, including outdoor enthusiasts and everyday consumers seeking reliable footwear for harsh weather. The company emphasizes customer satisfaction, as reflected in positive reviews highlighting the accurate sizing, lightweight design, and excellent customer service. Kastel Shoes operates an online store at kastelshoes.com, where shoppers can explore their offerings and benefit from efficient delivery services. By focusing on the needs of its customers, Kastel Shoes aims to provide durable and functional footwear solutions for those living in Nordic environments.
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