What can I tell
What can I tell? Everyhting excellent!
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
I have been purchasing Dailies Total One contacts for well over a decade, and I decided to give the Kits Daily 90 pack a try. They are about half the price but the same in terms of quality. The feel of the lenses in my eyes is so comfortable that I forget that sometimes I am wearing contacts. In the future, I will only be purchasing the Kits-branded contact lenses as I am so impressed with the quality and feel.
I ordered contacts from KITS and they arrived so fast & were extremely well priced. I then ordered a pair of prescription sunglasses. Upon arrival, they did not fit properly. I reached out to their customer service and was quickly and generously offered a new pair. While the second pair also didn't fit, I contacted them once again and was given a full refund. Having dealt with a canadian competitor in the past who refused to return my money for an error on THEIR end, this was absolutely refreshing and will HIGHLY recommend KITS to all family and friends!
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This was my first time ordering glasses online and I was very nervous about it. I had made a mistake when filling out information on my order, but Kits customer support was incredibly helpful and fast with their responses (Thank you Chad and Ted)! I was able to reorder again with the right information. I'm currently wearing my new glasses and feeling incredibly happy with them. The delivery was quick. I love the selection of glasses styles that they have. I will definitely recommend Kits to friends and family.
This was one of the worst experience ordering glasses I've ever had and the worst customer service. Normally I order from several other online shops but wanted to support "Canadian". First of all-there IS a try on feature, but NOT the glasses you want to try on. Which is useless. After a few weeks I get a call from the American manufacturer that the glasses were not up to standard and needed to be re-made. When I finally did receive them, they were lopsided. When I contacted customer service, they said I can either return them and they can remake them (on my shipping dime and would take over a month to get a new pair) or I can be out of pocket to go to a local place to get them repaired. They said they would credit me $20 for future purchases. When I explained that I would never be ordering again and would be a better use of customer service to refund me at least the $20 for the repair, I was refused. They had an opportunity to make things right with their error and decided it's better to lose a customer and give me a horrible taste in my mouth with this company so I can tell others about it than refund me the $20 I need to pay to repair the glasses they gave me of sub-par quality. Never will I ever purchase from this horrible company again and I urge you to shop elsewhere as they don't have quality or care about customer service. Disgusting.
I had a great experience with Kits. The customer service was fantastic. I had ordered a pair of glasses and I was informed by customer service that my lenses were way to thick for the frames, they then worked with me to fix this issue. I upgraded to premium lenses, and that thinned them out some. They were kind enough to make the process simple and easy, even put my order on hold untill I could pay for the upgrade, the extra payment ended up being not that much and it's still very affordable glasses. Around $70 in total, including shipping! I still went with the original frames which were thin wire frames, I got my glasses today and I love them! I was informed that the lenses would still stick out some, but it's fine with me as they are able to close. And it's not noticeable at all! I finalized my order a few days ago, and within 4 days I had my glasses in hand! This is definitely a place I would recommend, especially for Canadians, as they offer the free first pair for new customers. It's shipped and made in Canada so you won't have to wait long to receive them if you're Canadian. Overall I had a great experience, customer service was helpful and fast with answering my questions and very accommodating with everything.
I ordered my first pair of progressives from Kits recently. The fit was unfortunately not comfortable. I reached out to customer support and was incredibly pleased with how accommodating they have been to rectify my concerns with a new pair of glasses. Refreshingly great customer service from this company and hey they’re Canadian!!
36 hours!! That's all I can say, 36 hours after I ordered I am now wearing my new glasses. The glasses were made, packed and picked up by Canada Post the next day. Quality is solid and I have never, not even in person, gotten prescription glasses this fast. I was walking around with scotch tape holding on the temple of my glasses and Kits really saved my butt.
I’m in Toronto. I ordered a three hundred dollar pair of prescription sunglasses. The order arrived after 12 days (their website says they aim for 1-3 business days) with the lens misplaced, not sitting flush in the frame. You could see the light leak out of the side when wearing them. I contacted customer support to figure out my next steps, as I was travelling in three weeks. I was afraid the return and processing would take too long and I was considering bringing the glasses to a local optician for immediate repair and see if I could get any amount reimbursed but I was told by customer support they wouldn’t be able to return any of my money and said “We understand that you’re going on vacation soon, and we’ll prioritize the adjustment process to make sure your glasses arrive in time.” I dropped it off at Canada Post the next day, but after six days I decided to check the tracking number and it was estimated to maybe be delayed by the Easter weekend, a week and a half before my trip. Then I emailed customer service again, voicing my concerns that they sent the parcel shipment at a non-expedited speed and that they should upgrade the return shipping. They said they would. Thankfully the Canada Post shipment arrived ahead of schedule to their returns centre the day before Good Friday. I emailed them a week after my glasses get returned to them, this is now four weeks after my original order, as I couldn’t find any updates on the return order on the website and I’ve received no emails. This last correspondence was returned after one more day, saying the return was only processed on the previous Wednesday, which, even with four days of the Easter weekend, is four business days just waiting to be processed, not even being worked on, was only now currently being remade and would be shipped out by the end of the next week, now five weeks after my order and several days AFTER I leave for vacation. Extremely disappointing every step of the way starting from the faulty order, with empty reassurances and nothing actually done to make the situation better. Not even a paltry voucher or discount offered, no sunglasses for my trip.
Good quality glasses
I ordered contact lenses from them, which arrived pretty fast. Once I opened the delivery box, one of the contact lenses package was ripped open. I informed them and they promptly sent me another one, which also arrived pretty fast. I’m very happy with the customer service!
Honestly the best customer service I have ever experienced. Typically with any other company it's a fight to get any help or even contact them. KITS was extremely easy to contact, quick to respond, and went above and beyond right away. In today's day and age thats rare. Love the glasses and will continue to be a loyal, and proud customer of quality brand and excellent team behind it. Thanks again guys.
I originally heard of kits through tiktok as the most affordable site to purchase prescribed glasses that instantly caught My eye and I bought my first pair of glasses. The brand was Phoenix. I got them in all black and the quality is amazing. I will be purchasing All of my prescription glasses and frames from here. Shipping was also very quick. It took three days.
I give KITS a five star rating. My first time ordering my glasses from KITS and I am so impressed by many things: - website for ordering offers many styles and price points - details KITS requires from customer to provide to ensure correct lenses - ability to virtually try on glasses to suit me - excellent prompt, professional and helpful customer service - quality control is exemplary in which KITS ensures that customers glasses meet the required strict standards Thank you 😊
The customer care is exceptional which I did not expect from an online retailer! They went the extra mile to make sure my lens fit the use which was intended for. For info I have ordered progressive lens for office setting use with transition add on.
Really great Customer Care. I received Accurate and helpful advice in choosing the best frames for my prescription. The response time was also fast and their return policy is amazing. I would absolutely use Kits again when making a glasses or contact purchase.
Fast, inexpensive, and great customer service. The quality of the frames isn't quite the same quality as high-end eyewear, but they are a fraction of the price. I can buy several sets of glasses for less than the cost of 1 pair. I don't have to worry about breaking or losing them, and I can switch up styles regularly. They typically ship within 1-2 days of placing your order, and their customer service is quick to fix any issues. I will only be ordering from Kits from now on.
Have been a member of this site since 2014 but Found the same brand much cheaper at other sites. Also I got charged shipping $10 this time when it's always been free shipping. The auto enroll discount doesn't work either unless you add two boxes.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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