Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
i think is time I am really satisfied! I have probably 10 pairs of kits eye glassess , 6 pcs already break either just drop on the floor its easily break but can easily break maybe this time will last
Update to Kits’ reply: Tried to order again using FIRSTPAIRFREE (only pay shipping) and it looks like they’re now charging shipping + $10 for the eligible “free” frames. So many hoops to jump through for a pair of glasses that may not even arrive; looks like Zenni remains the way to go. February 2025 review: I recently ordered from Kits as I was surprised that they offer arrivals by the next day (“Get it Tomorrow”) if I choose expedited shipping (Standard Shipping would take 2-4 business days); perfect my upcoming trip. Next day arrived with no updates to my order. I was hoping that it was just a glitch in the system but unfortunately customer service confirmed that it would take another 24-48 hours before they even ship (keeping in mind it was advertised to arrive, not be shipped, by today). A couple days isn’t the end of the world by any means, but a bit of transparency would have been nice (even a simple notification while purchasing that the business is going through a lot of orders at the moment, and that the delivery times aren’t guaranteed). I would have loved to bring these with me for an upcoming trip but after talking with customer service, it looks like cancellation was the only realistic option. Unfortunate first experience with this company.
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Très bon service. -Ils ont rapidement corrigé l erreur de prescription faite par l'optometriste. -La communication était rapide. -la production et la livraison rapide (y compris dans la région nordique isolé ou je réside) - les lunettes sont belles et de bonnes qualités. Que du positif à dire 🙂👍
I liked the ease of ordering and the process. The only concern I have is the length of the frames. They are a little long. I used the measurements from my last glasses but the arms are still a little long. Everything else is great. The case that I paid extra for is well worth it.
Kits' Customer Service is top tier! I had to email them recently after noticing there was a mistake with the prescription for a box of contacts that I ordered (first time that's ever happened btw - and I've been ordering from Kits for years!). Their team responded within 24 hours and immediately sent me a replacement box with the correct prescription without any further questions. It was shipped out the same day an everything. Smoothest resolution to an order issue that I've had with any company in a long time!
Glasses are perfect great price and quick delivery
I paid extra to have my contacts delivered within 2-3 business days and that was a week ago. I am no longer at that address and tried to either have the order cancelled or forwarded. So I will not be receiving my contacts that I paid for.
I just ordered two new pairs and used the virtual try on. Was shockingly impressed with the glasses. Highly recommend
I ordered sunglasses from Kits, and there was a problem with the order (my fault). Kits responded super-fast and replaced the sunglasses at no additional cost to me. Now I've got a brand new pair of sunglasses that I love to wear! Thanks, KITS!
Quality glasses at a low price and amazing customer service! I had made an error in my initial order, and their staff were so helpful and kind in replacing them with the correct prescription. I bought 3 pairs and love them all! They fit great, look amazing and most importantly, I can see!
I am beyond impressed with KITS' customer service! They quickly fixed and exchanged my glasses with super fast delivery. Their dedication to customer satisfaction is truly amazing. Highly recommend!
Amazing customer service. Super knowledgeable and friendly staff. Very easy to contact customer service when required.
Exceptional from start to finish. The experience to select glasses with the right prescription was very enjoyable. Easy appointment for onsite Eye-Exam and the staff (Marjean) was super helpful in assisting to find the perfect pair - Thanks! They have so many great styles to choose from!
What an insane experience I placed an order with a local store near me for glasses which cost me $500 in total which was crazy it took them 3 weeks to get my glasses ready a week after i realized i need a second pair in case since i loose my glasses frequently i have hear about Kits and was hesitant to try however i selected a pair added my prescription also got the plus membership for a discount placed the order on Saturday Wednesday morning the following week was in my mail i was shocked they fit better on me then the $500 pair this is crazy they look better are more comfortable now i am ordering another pair also they send me a hard box and sunglasses for free!! I am shocked they definitely got a customer for life!!
Glasses came in fast and great quality!! The try on is extremely accurate! Definitely worth it!!
Great-looking, quality glasses and they were shipped quickly. Love the box they come in - this company gets the details. They also tossed in some cool shades!
Francis helped initiate a replacement pair of glasses for me when I received my pair with an incorrect prescription. He promptly ordered another pair and sent me the ordering details via email within minutes. Reference # 18742541
Very stylish eyeglasses can be found on this platform. They are quite generous, because I managed to buy two pairs of glasses with 50% off due to the promo code. "MORE 50" if you needed, they have this information somewhere on the website :)) Still I am not rly satisfied with the quality of glasses. They look and feel so fragile that it's very dangerous to put them somewhere as if they drop from a high place like a shelf, then they may easily get broken. Watch out, guys, they are fragile.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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