La-Z-Boy is a furniture manufacturer and retailer specializing in recliners, sofas, and other upholstered seating products. The company operates manufacturing facilities and retail stores, offering furniture for residential and commercial use. La-Z-Boy is known for its reclining chair mechanisms and branded furniture collections sold through authorized dealers and company-owned stores.
La Z Boy receives a generally positive reception from customers, with many praising the quality and comfort of their furniture. Reviewers highlight the excellent build quality and comfort of items like recliners and sectionals, often describing them as "perfect" for various spaces.
The showroom experience is also noted positively, with staff being described as knowledgeable and patient. However, there are significant complaints regarding customer service, particularly concerning long wait times and delivery issues. Some customers express frustration over disappointing service experiences, which detracts from their overall satisfaction. While the product quality is consistently praised, the service aspect appears to need improvement. Overall, La Z Boy is recognized for its comfortable and high-quality furniture, but the customer service experience can be hit or miss.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | — | 1,000 |
12 reviews of La Z Boy. Filter by what matters to you.
5 months ago
Finally got the sectional I've been wanting for months. Super comfortable and the fabric quality is top-notch.
5 months ago
This is hands down the most comfortable chair I've ever owned. Perfect for watching TV or reading. The leather is soft and the reclining mechanism is smooth.
5 months ago
Good variety of styles and colors available. Sales staff was helpful but not pushy, which I appreciated. Prices are on the higher side but you get what you pay for.
5 months ago
Visited the showroom last weekend and was impressed by the knowledgeable staff. They helped me find the perfect recliner for my living room. The delivery was prompt and the setup team was professional... See more
Quick answers to the questions people ask most.
La-Z-Boy specializes in recliners, sofas, sectionals, chairs, and other living room furniture. They also offer bedroom furniture, home office furniture, and various home accessories. All furniture is available in multiple fabric and leather options with customization choices.
Store hours vary by location, but most La-Z-Boy stores are typically open Monday through Saturday from 10 AM to 9 PM and Sunday from 11 AM to 6 PM. It's recommended to check with your local store for specific hours as they may differ.
Yes, La-Z-Boy provides delivery services for purchased furniture. Delivery fees and timeframes vary depending on your location and the items ordered. White glove delivery service is also available for an additional fee, which includes setup and packaging removal.
La-Z-Boy offers a 30-day return policy on most items in original condition. Custom-ordered furniture may have different return terms due to personalization. Returns must include original receipts and items should be in new, unused condition.
Custom furniture orders typically take 6-12 weeks for delivery, depending on the specific item and fabric selection. Some premium fabrics or leather options may require additional time. Your sales associate will provide an estimated delivery date when you place your order.
Yes, La-Z-Boy offers various financing options including promotional financing with approved credit. They often have special offers like 0% interest for qualified periods. Credit approval and terms depend on your creditworthiness and current promotions.
La-Z-Boy offers a limited lifetime warranty on reclining mechanisms and spring systems for most chairs and sofas. Fabric and leather have separate warranty terms, typically ranging from 1-5 years depending on the material. Frame construction is also covered under warranty.
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Finally got the sectional I've been wanting for months. Super comfortable and the fabric quality is top-notch.
This is hands down the most comfortable chair I've ever owned. Perfect for watching TV or reading. The leather is soft and the reclining mechanism is smooth.
Good variety of styles and colors available. Sales staff was helpful but not pushy, which I appreciated. Prices are on the higher side but you get what you pay for.
Visited the showroom last weekend and was impressed by the knowledgeable staff. They helped me find the perfect recliner for my living room. The delivery was prompt and the setup team was professional.
Chair is fine but the customer service experience was frustrating. Had to wait on hold for 45 minutes just to ask about my delivery. Product quality is good but service needs improvement.
Bought a power reclining loveseat six months ago and it's been fantastic. The USB charging ports are a nice touch and the massage feature is surprisingly good. Assembly was straightforward and customer service has been responsive to my questions.
Furniture quality is good but had problems with delivery scheduling. They rescheduled twice without much notice. Once it finally arrived, everything was perfect though.
Really comfortable furniture but definitely expensive compared to other brands. The build quality justifies most of the cost though.
Spent a good amount of time testing different chairs and the staff was patient and knowledgeable. Found exactly what I was looking for and the financing options made it affordable. Very satisfied with my purchase.
The recliner is very comfortable and well-made, but I feel like I paid a premium for the brand name. Quality is definitely there though, and the warranty gives peace of mind. Delivery took longer than expected but the guys were careful with my floors.
Their compact recliner fits perfectly in my apartment. Great quality and the neutral color goes with everything. Highly recommend for anyone with limited space.
Chair is comfortable but had some issues with the ordering process. Customer service eventually sorted it out but took several phone calls. The product itself is great once you get it.
Yes, many La-Z-Boy stores offer complimentary design consultations with furniture specialists. You can schedule appointments to discuss room layouts, fabric selections, and furniture recommendations. Some locations also offer in-home design services for a fee.
You can contact La-Z-Boy customer service by calling their toll-free number, visiting their website's contact page, or speaking with associates at any retail location. Online chat support is also available on their website during business hours.
La-Z-Boy is a furniture manufacturer and retailer specializing in recliners, sofas, and other upholstered seating products. The company operates manufacturing facilities and retail stores, offering furniture for residential and commercial use. La-Z-Boy is known for its reclining chair mechanisms and branded furniture collections sold through authorized dealers and company-owned stores.
