Delivery issues
Furniture quality is good but had problems with delivery scheduling. They rescheduled twice without much notice. Once it finally arrived, everything was perfect though.
La-Z-Boy is a furniture manufacturer and retailer specializing in recliners, sofas, and other upholstered seating products. The company operates manufacturing facilities and retail stores, offering furniture for residential and commercial use. La-Z-Boy is known for its reclining chair mechanisms and branded furniture collections sold through authorized dealers and company-owned stores.
La Z Boy receives a generally positive reception from customers, with many praising the quality and comfort of their furniture. Reviewers highlight the excellent build quality and comfort of items like recliners and sectionals, often describing them as "perfect" for various spaces.
The showroom experience is also noted positively, with staff being described as knowledgeable and patient. However, there are significant complaints regarding customer service, particularly concerning long wait times and delivery issues. Some customers express frustration over disappointing service experiences, which detracts from their overall satisfaction. While the product quality is consistently praised, the service aspect appears to need improvement. Overall, La Z Boy is recognized for its comfortable and high-quality furniture, but the customer service experience can be hit or miss.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | — | 1,000 |
12 reviews of La Z Boy. Filter by what matters to you.
Furniture quality is good but had problems with delivery scheduling. They rescheduled twice without much notice. Once it finally arrived, everything was perfect though.
Chair is comfortable but had some issues with the ordering process. Customer service eventually sorted it out but took several phone calls. The product itself is great once you get it.
Quick answers to the questions people ask most.
La-Z-Boy specializes in recliners, sofas, sectionals, chairs, and other living room furniture. They also offer bedroom furniture, home office furniture, and various home accessories. All furniture is available in multiple fabric and leather options with customization choices.
Store hours vary by location, but most La-Z-Boy stores are typically open Monday through Saturday from 10 AM to 9 PM and Sunday from 11 AM to 6 PM. It's recommended to check with your local store for specific hours as they may differ.
Yes, La-Z-Boy provides delivery services for purchased furniture. Delivery fees and timeframes vary depending on your location and the items ordered. White glove delivery service is also available for an additional fee, which includes setup and packaging removal.
La-Z-Boy offers a 30-day return policy on most items in original condition. Custom-ordered furniture may have different return terms due to personalization. Returns must include original receipts and items should be in new, unused condition.
Custom furniture orders typically take 6-12 weeks for delivery, depending on the specific item and fabric selection. Some premium fabrics or leather options may require additional time. Your sales associate will provide an estimated delivery date when you place your order.
Yes, La-Z-Boy offers various financing options including promotional financing with approved credit. They often have special offers like 0% interest for qualified periods. Credit approval and terms depend on your creditworthiness and current promotions.
La-Z-Boy offers a limited lifetime warranty on reclining mechanisms and spring systems for most chairs and sofas. Fabric and leather have separate warranty terms, typically ranging from 1-5 years depending on the material. Frame construction is also covered under warranty.
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Yes, many La-Z-Boy stores offer complimentary design consultations with furniture specialists. You can schedule appointments to discuss room layouts, fabric selections, and furniture recommendations. Some locations also offer in-home design services for a fee.
You can contact La-Z-Boy customer service by calling their toll-free number, visiting their website's contact page, or speaking with associates at any retail location. Online chat support is also available on their website during business hours.
La-Z-Boy is a furniture manufacturer and retailer specializing in recliners, sofas, and other upholstered seating products. The company operates manufacturing facilities and retail stores, offering furniture for residential and commercial use. La-Z-Boy is known for its reclining chair mechanisms and branded furniture collections sold through authorized dealers and company-owned stores.