Internet Lightspeed Communications Reviews (May 2025): Is It Legit? Trust Score 2.6/5 from 25 Reviews | CrowdTrust

Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.6	25	100%		● Low

2.6 / 5 overall

=

25 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review May 2025.

Last 3 months: 3.0▼ 2.0
12-month avg: 4.0
All-time: 2.6
Category avg: 3.8

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Quality	Trend	Reviews
Internet Lightspeed CommunicationsThis company	2.6 out of 5 (poor)	100 out of 100	3.0 out of 5 (fair)	3.3 out of 5 (fair)	3.2 out of 5 (fair)	—	25
Wessex Internet	4.6 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	3.9 out of 5 (good)	3.6 out of 5 (good)	—	738
Moving internet	4.5 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	2.9 out of 5 (fair)	4.5 out of 5 (good)	−18%	589
Go Internet	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.0 out of 5 (good)	4.4 out of 5 (good)	+10%	271
Freedomsat 4G, Fibre & Satellite Broadband Internet	4.7 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.5 out of 5 (good)	5.0 out of 5 (good)	+3%	175

Bottom line: Internet Lightspeed Communications is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 3.0).

1 review

May 10, 2025

Featured

POOR QUALITY AND BAD TRAING OF EMPLOYEES

THE MESH SYSTEM THAT THEY RENTED TO ME WAS DEFECTIVE—-I WANT MY MONEY BACK

1 review

Apr 8, 2025

Featured

Excellent Service and Support!

I have been a happy customer for almost 20 years! Their internet services and packages have saved me lots of money all these years compared with if I had stayed with one of the big players. From dialogue and wired to broadband and wireless, the upgrades and changes of plans were done smoothly and professionally with transparent information. The speed and support are reliable and excellent. In 2021, I had connectivity issue. They arranged a technician to come to diagnose the cause after the technical assistance over the phone didn't solve the problem. It turned out that the modem I rented from the company was broken. The modem was replaced, and I received credit for the days without internet. I was very satisfied that the company handled the issue in a timely and methodical manner with the focus on customer service. I highly recommend this company!

Murray Gudmundson

1 review

Dec 5, 2024

Featured

6 years of great service

I have been on Lightpeed almost 6 years and almost never an issue. Speed is consistantly as fast or fater than I am paying for, unlike my previous t*l*s.net account where they were constantly dialling down my speed. Great customer service on the rare occasion I've needed it.

1 review

Sep 22, 2024

Featured

Best Internet Company Ever

I have been using Lightspeed Internet for 2 years now. I had been with Shaw for 15 years or so, and they kept raising the price every few years, so I decided to try Lightspeed. Great company, easy set-up,fantastic tech support (they spent an hour with me on the phone), unbeatable price. I was so impressed, I convinced my daughter to try them also. We will never go back to Shaw. They are definitely worth a shot.

Paul Christensen

1 review

Feb 19, 2024

Steadily getting worse over time and piggy backing off of Tellus doesn’t help them

Have been a customer for +/- 15 years. This company was excellent to start. Then it sold. Things changed a bit. Not enough to be noticeable though Now it has sold again. To a private investor out of Florida. Now between internet Lightspeed and Tellus I am moving on. BOTH of them are a joke

1 review

Jan 3, 2024

Sorry I switched

First month was awesome. Now for the last 6 weeks the internet cuts out 20X daily

1 review

Dec 29, 2023

The worst internet provider out there

The worst internet provider out there. Even if you've paid your bill, they will still cut your internet off. Their customer service is atrocious. Their technical support is garbage. There's nothing good about this company. Save yourself some time and headache and get a reliable Internet provider, as Internet Lightspeed is highly unreliable.

1 review

Nov 8, 2023

Been with them for over 7 years in…

Been with them for over 7 years in Calgary. Flat price basic unlimited internet. Any time I've contacted customer service (maybe twice) they provided the support I needed. Only hiccup was when a major cable in the Fraser Canyon was taken out by a landslide several years ago, resulting in a week of downtime.

1 review

May 16, 2023

Nothing works

Nothing works, internet is down, can't call them, there phone numbers don't work, thier website isn't working... This is a needy organization.

Clarence Boddicker

1 review

Apr 17, 2023

They cut back the speed you're paying for. RIP-OFF

RIP-OFF. After you're a customer, they'll cut back on the speed you're paying for. What others are saying. They get you paying month after month... start doing internet speed tests. I have photos (can I attach them here)? Paying for 750 service with direct cable, getting LOW 400's to low-mid 500's.

1 review

Apr 6, 2023

I had internet service with them for… about 2 years

I had internet service with them for about two years. Had to switch when I moved. Thinking of going back now that Telus is starting to gouge their customers. This company has always helped me if an issue came up. No complaints.

Gen “FT” Der

1 review

Jan 7, 2023

2 year customer, they are just fine but switching

I have had service with them For 2 years yes i am switching away from Them because they resell shaw and shaw leaves them hanging on most if not all support inquiries. My switch is due to price and because the modem technicolor 4234 has a network defect which shaw doesnt want to fix ( defect: after a power off on the modem the modems fails to get an ip automatically from the provider) i have to power off the modem or reset it and wait an hour and then it works which is annoying. Of my dozen or so support calls i have actually had good technical support they have credited me a few days for screw ups from shaw and billing support has been fine to switch my credit card on file etc honestly cant knock this company i am Switching to Shaw/freedom because they are cheaper black Friday and they give me a free modem solving my hardware issue. I normally dont give out that many great reviews but these guys are not that bad at all took off 1 star for hardware problems over all positive experience i would not recommend their competitors: techsaavy ( expensive) heybabbl.ca ( no human but cheaper) / surfinternet.ca ( expensive) primus ( hidden charges) or telus ( expensive) also Shaw/freedom internet ( 30% more) We will try Shaw freedom internets ( black Friday offer) or Hey babbl next go around.

1 review

Sep 29, 2022

The deposit will be paid back

The deposit will be paid back ; they will charge even more .....after they promised you to pay back on day ; its only internet no Wi-Fi. Very expensive..

1 review

Jan 9, 2022

Reliable and reasonably priced Internet services

I switched to Lightspeed almost 10 years ago after using TELUS and Shaw for years. My overall experience has been great! I agreed with many users' comments about their support service which is the area that they need to improve the most. However, to be fair, in my past years' of interactions with their support, they usually can address my issues within 1 phone call or email exchange. A few days ago I just upgraded to a higher speed plan (Cable 300). They got it up and running in less than 24 hours, much shorter than the estimated 2-3 days. There has been no issue at all since then. Combination of quality, reliability, consistency, and price made me very satisfied with Lightspeed. I will never go back to the big guys unless Lightspeed and other 2nd tier providers all disappear from the market!

1 review

Dec 30, 2021

Worst customer support in the industry.

Worst customer support in the industry. So many issues getting initially set up and then completed 1yr commitment so advised to call for 'existing customer promotion' - which was nothing more than the same deals posted online....except this provided them an opportunity to suggest that we upgrade the modem and bandwidth BUT 'forgot' to tell me there are charges to 1) ship modem, 2) swap the device in their system (yes, 2 charges related to same device exchange) and 3) also a fee to change speed....3 charges that were completely left out of the conversation but knowing others with the service, I had some idea that they would emerge...but only if you know enough to ask. A bit cheaper than Shaw as a standalone product but sales/service is even worse (if you can image that). We keep it because it saves a few $ but will switch immediately if we have line issues as they are both under-equipped and under-trained other than to answer phones and providing lip-service.

1 review

Nov 26, 2021

Rude Sales Customer Service, Tech just average

I had Two accounts with Lightspeed I would say more than normal problems , in one case took 5 days to clear up an issue... However yes things go wrong, the big issue was the absolute worst rude customer sales service person .. I went from having 3 accounts for my tenants, planning to add a fourth.. to now cancellation of all accounts.. all over a discussion on whether Canada Post delivered the modem.. why would i lie about that? I'm trying to sign up an account?

1 review

Oct 8, 2021

light speed inter net they scam me with my deposit i have 2 account with them first one $176 second one $96 they diss connect my service 2day early even they have one month advance in both account ly

light speed inter net garbage scam the customer you pay monthly due and they Email you asking for payment when you tell you pay on line they we are pre pay company they lie over lie.

1 review

Mar 17, 2021

No complaints

A few years ago now, I signed up with Lightspeed and had a truly agonizing time of it. (I reviewed it somewhere.) But even during that trying time they went out of their way to help me and it's been pretty smooth sailing ever since. I find their support team to be reachable and willing to help. The bottom line is I've had little reason to contact support. The speed is as advertised and the service is better value for money than others.

1 review

Dec 18, 2020

Technical support needs review and retraining

I am giving it two stars as there are a few good technical support and customer service people, especially ladies who are helpful and willing to go an extra mile. But a guy we got to help us solve our issue was just a bunch of carrots. The only thing he was good at is to read it by the book. And if the book did not tell him to help customer on this and that issue, he would simply say it was not his job. Wasted a couple of hours trying to get internet connection back. It did not get resolved until I got a female associate on the call and she walked me trough the steps. I guess the internet is pretty cheap, the service is horrible and you get what you pay for.

1 review

Sep 22, 2020

The absolute worse service from the start…

The absolute worse service from start to finish. I'm honestly shocked by how poorly this whole transaction was. DO NOT USE THIS COMPANY. I has taken nearly a month to have my internet installed, all due to basic failures on Dolphin/Lightspeeds part. A Small Summary from the start: I asked if I can use a friends modem to start my own account, they said yes. I asked if using the cable option was ok, they "checked" and said yes. I order my internet weeks before moving into the apartment, with the cable option. They give a date for installation, so I ask for a day off work because the only timeline they give you is between 8am and 8pm. I call Lightspeed the day before installation to check everything, turns out the installation was cancelled days before because they cant install cable at my new place. (They can, btw, I've since checked myself) I have to reorder ADSL, which costs a lot more, and I have to wait at least another 2 weeks before installation. I take my second day off work for the installation date. I asked if I can get some kind of compensation considering the extended time, their mistakes and that I have had to pay for more mobile data and take extra days off without pay. They said that a request like this will have to wait until after installation. I call again before the installation date to check, turns out they didnt put the request in for the installation so I had to choose another installation date. Another day I have to take off work. The day of installation arrives, I sit at home all day waiting, so I call Lightspeed/Dolphin to find out what's going on. Apparently the date was changed that morning to the next day. I can't make the next day or take another day off work so I ask them to reschedule to my weekend. I decide the process would be quicker if I drove down to Vancouver and get the modem myself, which I did. The installation guy arrives on the date I told them I couldn't do, so I reschedule again. 21st September arrives, I have a day off work. Installation guy arrives. 22nd September I call Lightspeed to confirm my internet is there and that I will receive no cost for time without internet. I speak to Paa who clearly isnt a morning person, who decides she wants to speak to me like a child. So I decided to request for the compensation again. Paa became increasingly disinterested and annoyed, which I admit annoyed me. She kept trying to transfer me to billing despite telling me that only her manager could only make a decision on this. I ask to speaked to them and requested a return call from them if he couldn't do it at that time. Paa hung up. The manager has just called me now to say he will put an additional $20 credit to my account, starting from 21st October. I don't think this is sufficient compensation considering the lost hours and money I have had to put in to make this service work. But at this point something is better than nothing. I would not recommend this company at all. I am very unimpressed and I am sad to say that.