Internet Lightspeed Communications is a provider of high-speed internet services in Canada, offering plans with speeds of up to 1.5 Gbps through a robust fibre backbone network. The company caters to both residential and business customers, providing reliable internet solutions designed to meet a variety of needs. With a focus on à la carte pricing, Internet Lightspeed allows customers to select only the services they require, helping to avoid unexpected charges. Customers appreciate Internet Lightspeed for its consistent performance and customer service. The company emphasizes straightforward billing practices, ensuring that users receive clear monthly invoices without hidden fees. As a competitive alternative to traditional cable providers, Internet Lightspeed aims to deliver modern and efficient internet solutions to consumers looking for reliable connectivity at reasonable prices.
Internet Lightspeed Communications receives mixed feedback from its customers, with a notable divide in experiences. On one hand, some reviewers praise the company for its excellent service and support, highlighting long-term satisfaction with reliable internet speeds and competitive pricing compared to larger providers like Shaw.
Many loyal customers report being with Lightspeed for several years without significant issues. However, a significant portion of reviews expresses frustration over poor customer service, frequent internet outages, and issues with billing practices. Complaints about defective equipment and unresponsive support are common, leading to a perception of declining service quality over time.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“I have been a happy customer for almost 20 years”
“Have been a customer for +/- 15 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 3.3 out of 5 (fair) | 3.2 out of 5 (fair) | — | 25 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.5 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 5.0 out of 5 (good) | +3% | 175 |
Bottom line: Internet Lightspeed Communications is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 3.0).
25 reviews of Internet Lightspeed Communications. Filter by what matters to you.
Have been a customer for +/- 15 years. This company was excellent to start. Then it sold. Things changed a bit. Not enough to be noticeable though Now it has sold again. To a private investor out of Florida. Now between internet Lightspeed and Tellus I am moving on. BOTH of them are a joke
I am giving it two stars as there are a few good technical support and customer service people, especially ladies who are helpful and willing to go an extra mile. But a guy we got to help us solve our issue was just a bunch of carrots. The only thing he was good at is to read it by the book. And if the book did not tell him to help customer on this and that issue, he would simply say it was not his job. Wasted a couple of hours trying to get internet connection back. It did not get resolved until I got a female associate on the call and she walked me trough the steps. I guess the internet is pretty cheap, the service is horrible and you get what you pay for.
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 60% are 1–2★.
Internet Lightspeed Communications is a provider of high-speed internet services in Canada, offering plans with speeds of up to 1.5 Gbps through a robust fibre backbone network. The company caters to both residential and business customers, providing reliable internet solutions designed to meet a variety of needs. With a focus on à la carte pricing, Internet Lightspeed allows customers to select only the services they require, helping to avoid unexpected charges. Customers appreciate Internet Lightspeed for its consistent performance and customer service. The company emphasizes straightforward billing practices, ensuring that users receive clear monthly invoices without hidden fees. As a competitive alternative to traditional cable providers, Internet Lightspeed aims to deliver modern and efficient internet solutions to consumers looking for reliable connectivity at reasonable prices.
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