POOR QUALITY AND BAD TRAING OF EMPLOYEES
THE MESH SYSTEM THAT THEY RENTED TO ME WAS DEFECTIVE—-I WANT MY MONEY BACK

Internet Lightspeed Communications is a provider of high-speed internet services in Canada, offering plans with speeds of up to 1.5 Gbps through a robust fibre backbone network. The company caters to both residential and business customers, providing reliable internet solutions designed to meet a variety of needs. With a focus on à la carte pricing, Internet Lightspeed allows customers to select only the services they require, helping to avoid unexpected charges. Customers appreciate Internet Lightspeed for its consistent performance and customer service. The company emphasizes straightforward billing practices, ensuring that users receive clear monthly invoices without hidden fees. As a competitive alternative to traditional cable providers, Internet Lightspeed aims to deliver modern and efficient internet solutions to consumers looking for reliable connectivity at reasonable prices.
Internet Lightspeed Communications receives mixed feedback from its customers, with a notable divide in experiences. On one hand, some reviewers praise the company for its excellent service and support, highlighting long-term satisfaction with reliable internet speeds and competitive pricing compared to larger providers like Shaw.
Many loyal customers report being with Lightspeed for several years without significant issues. However, a significant portion of reviews expresses frustration over poor customer service, frequent internet outages, and issues with billing practices. Complaints about defective equipment and unresponsive support are common, leading to a perception of declining service quality over time.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“I have been a happy customer for almost 20 years”
“Have been a customer for +/- 15 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 3.3 out of 5 (fair) | 3.2 out of 5 (fair) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.5 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 5.0 out of 5 (good) | +3% | 175 |
Bottom line: Internet Lightspeed Communications is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 3.0).
25 reviews of Internet Lightspeed Communications. Filter by what matters to you.
THE MESH SYSTEM THAT THEY RENTED TO ME WAS DEFECTIVE—-I WANT MY MONEY BACK
First month was awesome. Now for the last 6 weeks the internet cuts out 20X daily
The worst internet provider out there. Even if you've paid your bill, they will still cut your internet off. Their customer service is atrocious. Their technical support is garbage. There's nothing good about this company. Save yourself some time and headache and get a reliable Internet provider, as Internet Lightspeed is highly unreliable.
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 60% are 1–2★.
RIP-OFF. After you're a customer, they'll cut back on the speed you're paying for. What others are saying. They get you paying month after month... start doing internet speed tests. I have photos (can I attach them here)? Paying for 750 service with direct cable, getting LOW 400's to low-mid 500's.
Worst customer support in the industry. So many issues getting initially set up and then completed 1yr commitment so advised to call for 'existing customer promotion' - which was nothing more than the same deals posted online....except this provided them an opportunity to suggest that we upgrade the modem and bandwidth BUT 'forgot' to tell me there are charges to 1) ship modem, 2) swap the device in their system (yes, 2 charges related to same device exchange) and 3) also a fee to change speed....3 charges that were completely left out of the conversation but knowing others with the service, I had some idea that they would emerge...but only if you know enough to ask. A bit cheaper than Shaw as a standalone product but sales/service is even worse (if you can image that). We keep it because it saves a few $ but will switch immediately if we have line issues as they are both under-equipped and under-trained other than to answer phones and providing lip-service.
I had Two accounts with Lightspeed I would say more than normal problems , in one case took 5 days to clear up an issue... However yes things go wrong, the big issue was the absolute worst rude customer sales service person .. I went from having 3 accounts for my tenants, planning to add a fourth.. to now cancellation of all accounts.. all over a discussion on whether Canada Post delivered the modem.. why would i lie about that? I'm trying to sign up an account?
light speed inter net garbage scam the customer you pay monthly due and they Email you asking for payment when you tell you pay on line they we are pre pay company they lie over lie.
The absolute worse service from start to finish. I'm honestly shocked by how poorly this whole transaction was. DO NOT USE THIS COMPANY. I has taken nearly a month to have my internet installed, all due to basic failures on Dolphin/Lightspeeds part. A Small Summary from the start: I asked if I can use a friends modem to start my own account, they said yes. I asked if using the cable option was ok, they "checked" and said yes. I order my internet weeks before moving into the apartment, with the cable option. They give a date for installation, so I ask for a day off work because the only timeline they give you is between 8am and 8pm. I call Lightspeed the day before installation to check everything, turns out the installation was cancelled days before because they cant install cable at my new place. (They can, btw, I've since checked myself) I have to reorder ADSL, which costs a lot more, and I have to wait at least another 2 weeks before installation. I take my second day off work for the installation date. I asked if I can get some kind of compensation considering the extended time, their mistakes and that I have had to pay for more mobile data and take extra days off without pay. They said that a request like this will have to wait until after installation. I call again before the installation date to check, turns out they didnt put the request in for the installation so I had to choose another installation date. Another day I have to take off work. The day of installation arrives, I sit at home all day waiting, so I call Lightspeed/Dolphin to find out what's going on. Apparently the date was changed that morning to the next day. I can't make the next day or take another day off work so I ask them to reschedule to my weekend. I decide the process would be quicker if I drove down to Vancouver and get the modem myself, which I did. The installation guy arrives on the date I told them I couldn't do, so I reschedule again. 21st September arrives, I have a day off work. Installation guy arrives. 22nd September I call Lightspeed to confirm my internet is there and that I will receive no cost for time without internet. I speak to Paa who clearly isnt a morning person, who decides she wants to speak to me like a child. So I decided to request for the compensation again. Paa became increasingly disinterested and annoyed, which I admit annoyed me. She kept trying to transfer me to billing despite telling me that only her manager could only make a decision on this. I ask to speaked to them and requested a return call from them if he couldn't do it at that time. Paa hung up. The manager has just called me now to say he will put an additional $20 credit to my account, starting from 21st October. I don't think this is sufficient compensation considering the lost hours and money I have had to put in to make this service work. But at this point something is better than nothing. I would not recommend this company at all. I am very unimpressed and I am sad to say that.
WORST SERVICE EVER!! we started a consulting busness and decided o try and save some money by switching. OMG what a joke that was . It's down more then it is up they also never told us when we were setting it up we would need to buy a 150.00 router . Baf customer service , bad service and no internet service that has even a good enough connection to get anything done . They are good at asking to pay the bill . TO TOP IT OFF THEY ACUALLY TRIED TO BILL US FOR SERVICE WE NEVER RECEIVED WHICH IM NOT . THEY ALSO SENT ME A BILL FOR A ETHERNET CABLE FOR 8.00 UNBELIEVABLE. OUTRAGEOUS. THEY ARE HEADED FOR BANKRUPTCY IM SURE .
This is my email sent to the current manager of new sales at Lightspeed Internet. I would like to warn everyone: DO NOT EVEN TRY TO SWITCH TO LIGHTSPEED OR START NEW ACCOUNT WITH THEM. Madam: I am writing to you regarding absolutely scandalous service (the expression 'pseudo-service' would capture it better) I received, or, rather, did not receive from one of your sales representatives called Michelle. Yes, she was OK when setting up my account with Lightspeed and taking payments. Yes, she explained to me the options regarding the modem - either I could pay extra or buy it (I decided to buy it), BUT SHE NEVER TOLD ME I NEEDED TO BUY A ROUTER TO GET MY MODEM TO WORK PROPERLY!!! Only heartless thieves do that and I had hoped Lightspeed was an old-fashioned Canadian company that still valued the customer above the dollar. How wrong I was!!! If I did something like that to a client of the insurance company I work for, I would be out the door the same day. I find this absolutely scandalous and unforgiveable. THIS IS NOT THE WAY TO TREAT YOUR CUSTOMERS. Please listen to our conversation, you will not hear a single word from Michelle re. the necessity of buying the router. And if I remember correctly I did mention to her that I needed Wi-Fi connectivity. No excuses there. When I received the modem and saw the manufacturer's note that buying a router was necessary, I saw red. Of course I called to cancel the service. If this was like that right at the beginning, I did not want to think of what it was going to be later. The only saving factor was my talking to your Tech Support. I had luck and pleasure to talk again (earlier she helped me set up my Lightspeed email account) to your young and excellent representative Rajwinder. She apologised to me nicely and explained everything regarding the modem. She was very professional and approachable at the same time. She offered me an option of purchasing your more expensive Wi-Fi modem and reimbursing me for the old one upon my returning the latter. I agreed. I decided to give Lightspeed one more chance (I have already transferred all my Shaw emails to my Lightspeed account, which was quite laborious and time-consuming), but I will certainly publish the above email on Google Reviews warning each and every potential customer against Lightspeed. I demand categorically an apology from you and assurance that nothing like that will happen in the future. I deeply regret switching to Lightspeed. Piotr Grella-Mozejko
Internet Lightspeed Communications is a provider of high-speed internet services in Canada, offering plans with speeds of up to 1.5 Gbps through a robust fibre backbone network. The company caters to both residential and business customers, providing reliable internet solutions designed to meet a variety of needs. With a focus on à la carte pricing, Internet Lightspeed allows customers to select only the services they require, helping to avoid unexpected charges. Customers appreciate Internet Lightspeed for its consistent performance and customer service. The company emphasizes straightforward billing practices, ensuring that users receive clear monthly invoices without hidden fees. As a competitive alternative to traditional cable providers, Internet Lightspeed aims to deliver modern and efficient internet solutions to consumers looking for reliable connectivity at reasonable prices.
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