Live Grund is a retailer specializing in luxury organic textiles, offering a range of bedding and bath products made exclusively from 100% organic cotton. The company is dedicated to providing clean, natural, and environmentally friendly items that emphasize both comfort and sustainability. Their product lineup includes bed sheets, throws, bath rugs, towels, and robes, catering to customers who prioritize organic and eco-conscious living in their home environments. Targeting consumers seeking high-quality, sustainable home textiles, Live Grund aims to enhance the living experience with soft and durable organic products. The company’s commitment to safety and environmental responsibility resonates with a growing demographic interested in mindful consumption and healthy living. By maintaining a focus on luxury and organic materials, Live Grund positions itself as a leader in the organic bedding and bath market.
Reviewers express a generally positive sentiment towards Live Grund, particularly praising the quality and comfort of their rugs, towels, and sheets. Many customers love the organic materials and the sustainability aspect of the products, highlighting their softness and durability.
However, there are notable complaints regarding customer service, with several people reporting issues such as lack of confirmation emails, delayed responses, and incorrect orders. Some customers feel frustrated by the automated replies and difficulty in reaching a live representative. Despite these challenges, the overall product quality and aesthetic appeal keep many consumers returning for more. Overall, Live Grund is well-regarded for its home and garden offerings, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 105 | 100% | -1.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 2 |
| Nov 24 | 3.0 | 4 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 2 |
| May 25 | 4.5 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 2.0 | 2 |
| Aug 25 | 3.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 105 most recent reviews.
“The quality & sustainability of the materials, the company's vision & commitment and the comfort & beauty of these ru...”
“Your customer service sucks big time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | 3.8 out of 5 (good) | +11% | 105 |
| 4.4 out of 5 (good) | 100 out of 100 | — | 4.6 out of 5 (good) | — | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.2 out of 5 (good) | 4.0 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: LIVE GRUND is #5 of 5 on overall rating in this group. On service, Home Store + More scores higher (4.9 vs 3.3).
105 reviews of LIVE GRUND. Filter by what matters to you.
The quality of the bath rugs are luxurious however; I can’t say the same for the bath towels and the customer service response time is poor. It’s been almost a week and no one has a responded to my email concern about defective items I received.
I have not yet gotten my products yet I get messages every day to review my experience. It’s one purchase of many and very frustrating to receive so many emails.
Bath rug was shipped in flimsy plastic bag, which easily snagged in shipping. Rug was snagged. Had to be replaced. Customer service rep was very cordial - 5 stars on customer service rep. Would suggest using a more durable shipping bag of heavier plastic if you choose to ship in bag vs box. :-) Quality of rug is very good, thick/heavy, high quality cotton.
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It starts with not getting a email for the order. then the customer service was nonexistent . I emailed 3 times and only an automated response. I called 2 or 3 times and only a message machine. HOWEVER….. when I received the two organic bath mats they were exactly what I wanted!!! So hopefully the quicks will be worked out and I will order through them again!
Live Grund is a retailer specializing in luxury organic textiles, offering a range of bedding and bath products made exclusively from 100% organic cotton. The company is dedicated to providing clean, natural, and environmentally friendly items that emphasize both comfort and sustainability. Their product lineup includes bed sheets, throws, bath rugs, towels, and robes, catering to customers who prioritize organic and eco-conscious living in their home environments. Targeting consumers seeking high-quality, sustainable home textiles, Live Grund aims to enhance the living experience with soft and durable organic products. The company’s commitment to safety and environmental responsibility resonates with a growing demographic interested in mindful consumption and healthy living. By maintaining a focus on luxury and organic materials, Live Grund positions itself as a leader in the organic bedding and bath market.
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