Log-Delivery is a UK-based company specializing in the supply and delivery of premium kiln-dried firewood and fuels. Their offerings include a variety of ready-to-burn logs, such as birch, oak, and ash, which are certified by the Ready to Burn scheme to ensure a moisture content of 18% or less. This makes them suitable for use in wood-fired stoves, log burners, pizza ovens, smokers, and fire pits. The company caters to both residential and commercial customers across the UK, providing a convenient online ordering process with free nationwide delivery on all central mainland orders. Log-Delivery focuses on delivering high-quality firewood that ignites easily and burns efficiently, with logs offered in 30-liter nets for consistent sizing. Their commitment to quality and customer satisfaction positions them as a reliable source for customers seeking efficient and effective firewood solutions.
Log-Delivery receives mixed feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the fast delivery and quality of logs, noting that the product burns well and is superior to competitors.
Positive experiences often mention helpful staff and flexible delivery options, making the ordering process smoother. However, a substantial number of complaints focus on delivery problems, including missing items and poor communication regarding orders. Customers express frustration over receiving incorrect quantities and the lack of responsiveness from the company. Some long-time users report a decline in standards, indicating that their recent experiences have been disappointing compared to the past.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 22 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“Fantastic supplier”
“Spent £350 and heard nothing After more than 2 weeks and chasing 3 times I received an email saying the courier wou...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Garden & Outdoor.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 3.6 out of 5 (good) | 3.1 out of 5 (fair) | — | 22 |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.0 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 |
Bottom line: Log-Delivery is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.6).
22 reviews of Log-Delivery. Filter by what matters to you.
Appalling service. Logs delivered to the wrong place at the wrong time, no paperwork, logs just dumped in the early hours of the morning - despite giving them exact instructions. When I tried to contact them their admin email is not working either and they could not be contacted by phone. I'd avoid this company like the plague.
Ordered a pallet of log and briquettes which were delivered (on the 9th August) to the wrong address, the billing address. I checked my email confirmation and it's their mistake (the delivery company). But ultimately this information has come through from 'Log Delivery'. I've contacted their head office with four separate emails now, tow which they have replied to three, stating they'll have the pallet company come and fix the issue. The log are still in my house, the wrong address, thee weeks later (31st August). Happy with the products, assuming if I get the use them by transporting them myself, but ultimately this is frustrating. Asked for a refund to help pay for the transport of the 180kgs of wood....no response. UPDATED - 27/09/17 Nobody has since contacted me and subsequently I've arranged for the wood to be taken over to the correct address myself. Would not use again.
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Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 45% are 1–2★.
Log-Delivery is a UK-based company specializing in the supply and delivery of premium kiln-dried firewood and fuels. Their offerings include a variety of ready-to-burn logs, such as birch, oak, and ash, which are certified by the Ready to Burn scheme to ensure a moisture content of 18% or less. This makes them suitable for use in wood-fired stoves, log burners, pizza ovens, smokers, and fire pits. The company caters to both residential and commercial customers across the UK, providing a convenient online ordering process with free nationwide delivery on all central mainland orders. Log-Delivery focuses on delivering high-quality firewood that ignites easily and burns efficiently, with logs offered in 30-liter nets for consistent sizing. Their commitment to quality and customer satisfaction positions them as a reliable source for customers seeking efficient and effective firewood solutions.
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