London Aquatic Veterinary Services reviews & trust report
London Aquatic Veterinary Services is a specialized veterinary practice that focuses on the health and medical care of aquatic animals and fish. The clinic likely provides diagnostic services, treatment, and health consultations for both ornamental and commercial aquatic species. They serve pet owners, aquarium enthusiasts, and potentially aquaculture operations in the London area requiring specialized aquatic veterinary expertise.
London Aquatic Veterinary Services has a positive customer experience.
London Aquatic Veterinary Services receives overwhelmingly positive feedback from customers, particularly praising the expertise and professionalism of Bryony and her team. Reviewers highlight Bryony's thorough examinations and her ability to manage complex issues with fish, often transforming the health of ponds and koi.
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Many appreciate the empathetic approach and clear communication regarding treatment plans, which instills confidence in the care provided. Consumers note the exceptional service and the valuable advice given for maintaining a healthy aquatic environment. The overall sentiment reflects a strong satisfaction with the quality of care and the dedication of the staff. London Aquatic Veterinary Services is highly recommended for anyone seeking specialized veterinary care for their fish and ponds.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.0 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
5.0
34
97%
5.0 / 5 overall
=
35 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
5.0
12-month avg
5.0
All-time
5.0
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
5.0
1
Jan 25
—
0
Feb 25
5.0
1
Mar 25
5.0
3
Apr 25
—
0
May 25
5.0
1
Jun 25
5.0
3
Jul 25
5.0
4
Aug 25
5.0
1
Sep 25
5.0
1
Oct 25
—
0
Nov 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 35 most recent reviews.
Top praiseof 35 positive reviews
Professionalism34%
12 mentions
Customer service29%
10 mentions
Helpful support23%
8 mentions
Fast & efficient20%
7 mentions
“I Recently had my latest consultation from Dr bryony as I had a concern with one of my fish now we all really love ou...”
On “Professionalism” · Sep 25, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
Overall rating and review count for this company and similar companies
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London Aquatic Veterinary Services FAQ
Quick answers to the questions people ask most.
What services do you offer for aquatic pets?
We provide comprehensive veterinary care for fish, amphibians, reptiles, and other aquatic animals. Our services include health examinations, disease diagnosis and treatment, water quality testing, and emergency care. We also offer consultations on proper aquatic habitat setup and maintenance.
What are your opening hours?
We are open Monday to Friday from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 4:00 PM. We are closed on Sundays, but emergency services may be available by appointment.
Do you offer emergency services for aquatic pets?
Yes, we provide emergency care for critically ill aquatic animals. Please call our main number during business hours or our emergency line after hours for urgent situations.
How do I book an appointment?
You can book an appointment by calling our clinic directly or using our online booking system on our website. We recommend booking in advance as appointments can fill up quickly.
All 10 questions →Show fewer questions
What should I bring to my pet's appointment?
Please bring your aquatic pet in an appropriate transport container with some of their tank water. Also bring any previous medical records, medications, and a water sample from their habitat for testing if requested.
Do you accept pet insurance?
We accept most major pet insurance providers for exotic and aquatic animals. Please check with your insurance company to confirm coverage for aquatic veterinary services and bring your policy information to your appointment.
Can you help with pond fish and outdoor aquatic animals?
Yes, we treat both indoor aquarium fish and outdoor pond fish including koi and goldfish. We can also provide guidance on pond maintenance, seasonal care, and disease prevention for outdoor aquatic environments.
What types of aquatic animals do you treat?
Alternatives to London Aquatic Veterinary Services
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We treat a wide variety of aquatic and semi-aquatic animals including freshwater and saltwater fish, frogs, newts, salamanders, aquatic turtles, and axolotls. If you're unsure whether we can help your specific pet, please call to discuss.
Do you provide water quality testing services?
Yes, we offer comprehensive water quality testing to help identify potential issues in your aquatic pet's environment. This includes testing for pH, ammonia, nitrites, nitrates, and other important parameters that affect aquatic animal health.
What payment methods do you accept?
We accept cash, credit cards (Visa, MasterCard, American Express), debit cards, and bank transfers. Payment is typically due at the time of service unless other arrangements have been made in advance.
About London Aquatic Veterinary Services
London Aquatic Veterinary Services is a specialized veterinary practice that focuses on the health and medical care of aquatic animals and fish. The clinic likely provides diagnostic services, treatment, and health consultations for both ornamental and commercial aquatic species. They serve pet owners, aquarium enthusiasts, and potentially aquaculture operations in the London area requiring specialized aquatic veterinary expertise.