Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.8	44	100%	—	● Low

2.8 / 5 overall

44 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Nov 2023.

Last 3 months: 1.0
12-month avg: 1.0
All-time: 2.8
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Trend	Reviews
Magnum UtilitiesThis company	2.8 out of 5 (fair)	100 out of 100	2.6 out of 5 (poor)	4.2 out of 5 (good)	—	44
Origin Energy	4.4 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	—	1,000
Wessex Water	4.5 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	—	1,000
So Energy	4.4 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	999
Calor Gas Ireland	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.6 out of 5 (good)	—	696

Bottom line: Magnum Utilities is #5 of 5 on overall rating in this group. On service, Wessex Water scores higher (4.8 vs 2.6).

MR P

1 review

Mar 1, 2021

Initial appointments messed about & cancelled, but eventually everything went as planned!

My first two appointments were cancelled, and they don’t seem to be bothered about the consequences of cancelling them as some people, like myself have had to take the day off work. The first one was cancelled, then when I called to rebook, the number I was given rang out for ages the first three times and was picked up on the fourth attempt, but I wasn’t sure if it was Magnum as they didn’t bother with introductions. The agent who answered didn’t really have a clue what was going on but said he would call back and didn’t. I called back later that day and rebooked and had to go through the full induction again which was annoying as was a further two-month delay! Second appointment, about 3 ½ hours into the time frame given, someone called again from Magnum to cancel my appointment because of a tricky job they were delayed. The call centre doesn’t seem to know what is going on as whilst I was on the phone being cancelled to one agent, another was calling and left a voice mail to call them back to rebook! Again, another two months delay. However, when they do what they say they are going to do, it all goes well. Engineer arrived, had mask etc on. Explained what he was going to do and got started. He was very thorough and also noticed two hazards with the main fuse and cables, that had not been picked up on in the past by two other companies. This was reported by him and Scottish Power Networks, who came out and fixed it by moving the main fuse to another wall and tidied up the cables. Engineer was very good, and someone within Magnum has also acknowledged my complaint. However, Magnums customer service call centre for bookings is letting the company down badly with their unprofessional service, cancellations, and unanswered calls. I had originally given them one star but have changed to three. If they sort the staff out at the call centre and turn up when they say they will instead of constant cancellations, they would be a decent company. Cancellations can happen from time to time, but I think Magnum need to get the finger out and sort this because it seems to be the normal for them to cancel instead of turning up to do the job.

Report

Magnum Utilities reviews & trust report

Magnum Utilities has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 20 positive reviews

Top complaintsof 23 negative reviews

How it compares

Reviews

Customer reviews (44)

Dave was our engineer who fitted our…

Blame the tools - not the work-woman!

At 12:00 I was told that the engineer…

Alternatives to Magnum Utilities

Origin Energy

Wessex Water

So Energy

Calor Gas Ireland

Smart Energy

Phoenix Energy One, LLC

The CrowdTrust Experience⭐

Magnum Utilities wasted our time

Amanda and Antonio thanks for your…

Dave and his mate did an excellent job…

No power after visit

Good service

01792721592

Professional

Terrible service

Lacking In Customer Service

Avoid at all costs!!

Brilliant Service

Initial appointments messed about & cancelled, but eventually everything went as planned!

Poor service and quality

Customer Satisfaction

Arthur from Magnum

Magnum Utilities are a shambles

Magnum are the worst

About Magnum Utilities

You Might Also Be Interested In

Home Services

ENGIE Home Services

Prime Property Management

Telecommunications

Very Mobile

Asda Mobile

Construction & Manufacturing

Covers Timber & Builders Merchants

Builders Emporium