
Maskells Estate Agents is a reputable property services firm specializing in the sale, letting, and management of luxury residential properties in Central London, particularly in the prestigious areas of Chelsea and Kensington. With over 60 years of experience in the property market, the company has established a strong track record of success in guiding clients through various property transactions. The company caters to a diverse clientele, including homeowners, renters, and property investors seeking expert assistance in navigating the complexities of the real estate market. Maskells offers a comprehensive range of services, including property valuations, acquisition support, corporate lettings, and property management, ensuring tailored solutions that meet the unique needs of their clients. With a commitment to professionalism and a deep understanding of the local market, Maskells is positioned as a trusted partner for those looking to buy, sell, or rent high-end properties in one of London’s most sought-after locations.
Maskells Estate Agents receives high praise for its excellent service, particularly highlighting the professionalism and responsiveness of staff like Megan. Reviewers frequently commend the smooth and efficient process of renting or selling properties, with many noting the clear communication and attention to detail provided by the team.
However, some customers express dissatisfaction, citing issues with landlords changing terms unexpectedly and concerns about the handling of deposits and tenancy agreements. A few reviews mention a lack of responsiveness from management when problems arise, leading to frustration among clients. Despite these criticisms, the majority of experiences shared are overwhelmingly positive, showcasing Maskells as a reputable agency in London. Overall, the sentiment leans towards a favorable view of the agency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 14 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Nov 23 | 5.0 | 1 |
| Dec 23 | 3.0 | 2 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 5.0 | 1 |
| Jun 24 | 2.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
“Maskells was amazing to work with and couldn’t be happier with how smooth and efficient it has been for me working wi...”
“I used Maskells Estate to let a property with them from September 2023 through September 2024”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | — | 14 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Maskells Estate Agents is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 4.0).
14 reviews of Maskells Estate Agents. Filter by what matters to you.
No reviews found matching your filters.
Try adjusting your filter settings to see more reviews.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Maskells Estate Agents is a reputable property services firm specializing in the sale, letting, and management of luxury residential properties in Central London, particularly in the prestigious areas of Chelsea and Kensington. With over 60 years of experience in the property market, the company has established a strong track record of success in guiding clients through various property transactions. The company caters to a diverse clientele, including homeowners, renters, and property investors seeking expert assistance in navigating the complexities of the real estate market. Maskells offers a comprehensive range of services, including property valuations, acquisition support, corporate lettings, and property management, ensuring tailored solutions that meet the unique needs of their clients. With a commitment to professionalism and a deep understanding of the local market, Maskells is positioned as a trusted partner for those looking to buy, sell, or rent high-end properties in one of London’s most sought-after locations.
This profile hasn't been claimed by the business owner.