Maskells Estate Agents is a reputable property services firm specializing in the sale, letting, and management of luxury residential properties in Central London, particularly in the prestigious areas of Chelsea and Kensington. With over 60 years of experience in the property market, the company has established a strong track record of success in guiding clients through various property transactions. The company caters to a diverse clientele, including homeowners, renters, and property investors seeking expert assistance in navigating the complexities of the real estate market. Maskells offers a comprehensive range of services, including property valuations, acquisition support, corporate lettings, and property management, ensuring tailored solutions that meet the unique needs of their clients. With a commitment to professionalism and a deep understanding of the local market, Maskells is positioned as a trusted partner for those looking to buy, sell, or rent high-end properties in one of London’s most sought-after locations.
Maskells Estate Agents receives high praise for its excellent service, particularly highlighting the professionalism and responsiveness of staff like Megan. Reviewers frequently commend the smooth and efficient process of renting or selling properties, with many noting the clear communication and attention to detail provided by the team.
However, some customers express dissatisfaction, citing issues with landlords changing terms unexpectedly and concerns about the handling of deposits and tenancy agreements. A few reviews mention a lack of responsiveness from management when problems arise, leading to frustration among clients. Despite these criticisms, the majority of experiences shared are overwhelmingly positive, showcasing Maskells as a reputable agency in London. Overall, the sentiment leans towards a favorable view of the agency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 14 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Nov 23 | 5.0 | 1 |
| Dec 23 | 3.0 | 2 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 5.0 | 1 |
| Jun 24 | 2.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
“Maskells was amazing to work with and couldn’t be happier with how smooth and efficient it has been for me working wi...”
“I used Maskells Estate to let a property with them from September 2023 through September 2024”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | — | 14 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Maskells Estate Agents is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 4.0).
14 reviews of Maskells Estate Agents. Filter by what matters to you.
My experience with Maskells has never been anything other than excellent. Both Hayley and Vashti are clear in their communication, and are always very responsive. I would absolutely use Maskells again, as either a tenant or landlord, and would recommend others to do so too.
Maskells was amazing to work with and couldn’t be happier with how smooth and efficient it has been for me working with maskells.
Maskells provided an outstanding experience in renting a property. The agency’s professionalism and attention to detail were evident throughout the entire process. Their team, including Megan, Peter, Vashti, Hayley, Tabitha and Alex demonstrated exceptional efficiency and clear communication. Maskells' commitment to honesty and customer satisfaction made the rental experience smooth and stress-free. I highly recommend Maskells for anyone looking for top-notch service in property rentals.”
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My experience with Maskells was brilliant and they proved to be excellent agents to work with. Megan was professional, easy and efficient and was strong in honesty and communication throughout the process. She went above and beyond and I cant recommend their service highly enough.
Working with Megan and Maskells made renting a property an amazing experience. Megan's professionalism and efficiency stood out, as she made the entire process smooth and straightforward. Her commitment to honesty and clear communication ensured that every step was handled with care. Overall, Maskells provided exceptional service, making the rental experience both seamless and enjoyable.
Maskells have been excellent. Writing as a landlord with a portfolio of properties in South Kensington we have found the entire team to be highly effective, communicative, consistent and a pleasure to do business with. Thank you to Peter, Vashti and Alex for all your help and great work.
To find (and rent!) an apartment requires speed in the current market. Megan Green was quick off the mark ... scheduling a viewing, responding to emails/phone calls, preparing and transmitting paper work, and (happily!) confirming payment of the Reservation Fee (and taking the property off the market). Megan not only attends to the basics but answers questions as to particular details within minutes. She has an engaging personality. I would recommend Megan Green and Maskells without reservation.
I can thoroughly recommend Maskells Estate Agents. I dealt with Gareth Jones who could not I been more helpful through out the twists and turns of selling our flat. He was very knowledgeable, helpful and professional. We felt we were in safe hands throughout the whole process.
We sold our house through Maskells. They made the process really easy and were very proactive. Jamie was our main contact and he was brilliant. I would definitely use them again.
Seamless service from one of London's premium Estate agents, offering stylish and high end properties for rent or purchase. High-end service in Knightsbridge and Chelsea. They will go out of their way to find you the property that you want. 5 Star recommendation from this client.
Maskells Estate Agents is a reputable property services firm specializing in the sale, letting, and management of luxury residential properties in Central London, particularly in the prestigious areas of Chelsea and Kensington. With over 60 years of experience in the property market, the company has established a strong track record of success in guiding clients through various property transactions. The company caters to a diverse clientele, including homeowners, renters, and property investors seeking expert assistance in navigating the complexities of the real estate market. Maskells offers a comprehensive range of services, including property valuations, acquisition support, corporate lettings, and property management, ensuring tailored solutions that meet the unique needs of their clients. With a commitment to professionalism and a deep understanding of the local market, Maskells is positioned as a trusted partner for those looking to buy, sell, or rent high-end properties in one of London’s most sought-after locations.
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