Mattress Firm is a retail chain specializing in mattresses, bedding, and sleep-related products. The company operates physical stores across the United States where customers can browse, test, and purchase various mattress brands and sleep accessories. They typically offer delivery services and may provide sleep consultations to help customers select appropriate bedding products.
Consumers generally appreciate Mattressfirm for its helpful staff and quality mattresses, often noting the positive impact of the sleep trial program and professional delivery service. Many reviewers highlight the excellent customer service, especially when issues arise, such as incorrect deliveries being resolved swiftly.
However, some customers express concerns about the pricing, feeling that mattresses are overpriced compared to online options, which diminishes the perceived value of the in-store experience. Additionally, while the selection is praised, there are mentions of pushy sales tactics and unexpected fees during the return process. Overall, Mattressfirm offers a solid shopping experience with quality products, but potential buyers should be aware of pricing discrepancies and sales pressure.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | — | 1,000 |
12 reviews of Mattressfirm. Filter by what matters to you.
7 months ago
Best sleep I've had in years. The staff helped me find the perfect firmness level.
7 months ago
The store has a good variety of mattresses to try, but the salesperson was quite pushy about add-ons and extended warranties. The mattress itself is comfortable, but the sales experience could have be... See more
7 months ago
Visited the store last weekend and was impressed with the variety of mattresses available. The salesperson was knowledgeable and didn't pressure me into buying the most expensive option. Found exactly... See more
7 months ago
Took advantage of their sleep trial and it was worth it. Tried the mattress for about 60 days and realized it wasn't quite right. Exchange process was hassle-free and I'm much happier with my second c... See more
Quick answers to the questions people ask most.
Most Mattress Firm locations are open Monday through Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 8 PM. Hours may vary by location, so it's recommended to check your local store's specific hours on the website or by calling ahead.
Yes, Mattress Firm provides delivery and setup services for mattress purchases. They offer same-day or next-day delivery in many areas, and their team will set up your new mattress and remove your old one for an additional fee.
Mattress Firm offers a 120-night sleep trial on most mattresses, allowing you to return or exchange your mattress within that period if you're not satisfied. The mattress must be in good condition and you may be charged a return fee.
Yes, Mattress Firm offers a Low Price Guarantee where they will match competitors' advertised prices on identical mattresses. The competitor's price must be verifiable and from an authorized retailer.
Mattress Firm carries major brands including Sealy, Serta, Simmons Beautyrest, Tempur-Pedic, Purple, and their exclusive brands like Sleepy's. They offer a wide range of mattress types including memory foam, innerspring, and hybrid options.
You can contact Mattress Firm customer service by calling 1-877-384-2903, visiting their website's live chat feature, or visiting any retail location. Customer service is available to help with orders, delivery, returns, and general inquiries.
Yes, Mattress Firm offers financing through various payment plans, including 0% APR options for qualified buyers. They partner with multiple financing companies to provide flexible payment solutions for mattress purchases.
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Best sleep I've had in years. The staff helped me find the perfect firmness level.
The store has a good variety of mattresses to try, but the salesperson was quite pushy about add-ons and extended warranties. The mattress itself is comfortable, but the sales experience could have been better.
Visited the store last weekend and was impressed with the variety of mattresses available. The salesperson was knowledgeable and didn't pressure me into buying the most expensive option. Found exactly what I was looking for within my budget.
Took advantage of their sleep trial and it was worth it. Tried the mattress for about 60 days and realized it wasn't quite right. Exchange process was hassle-free and I'm much happier with my second choice.
Ordered online and delivery was right on time. The delivery team was professional and set everything up perfectly.
Had an issue with my initial delivery - wrong mattress arrived. However, customer service went above and beyond to fix the mistake quickly. They expedited the correct mattress and even gave me a discount for the inconvenience. Really appreciated how they handled the situation.
The 90-night trial sounded great, but when I needed to exchange my mattress after 30 days, there were some unexpected fees involved. The staff eventually worked with me, but the policy wasn't as straightforward as advertised.
Shopping for a mattress felt overwhelming until I met their sleep specialist. They asked the right questions about my sleep habits and preferences, then guided me to options that actually fit my needs rather than just the most expensive models. Very pleased with both the service and my purchase.
While the in-store experience was fine and I could test different mattresses, I later found the same model online for significantly less. The convenience of trying before buying comes at a premium here.
The delivery guys were fantastic - on time, careful with my furniture, and disposed of my old mattress as promised. The whole process from purchase to setup was seamless. Very satisfied with the service level.
The mattress quality is excellent and exactly what I expected. However, delivery took longer than the promised timeframe, which was inconvenient since I had already disposed of my old mattress.
Found a great deal on a memory foam mattress that's been perfect for my back issues. The financing options made it affordable. Only complaint is that weekend appointments fill up quickly, so plan ahead if you need delivery on Saturday or Sunday.
Absolutely, Mattress Firm encourages customers to test mattresses in their showrooms before making a purchase. Their sleep experts are available to help you find the right mattress based on your comfort preferences and sleep needs.
Yes, Mattress Firm offers old mattress removal service when they deliver your new mattress. This service typically requires an additional fee and must be arranged at the time of purchase or delivery scheduling.
Mattress Firm is a retail chain specializing in mattresses, bedding, and sleep-related products. The company operates physical stores across the United States where customers can browse, test, and purchase various mattress brands and sleep accessories. They typically offer delivery services and may provide sleep consultations to help customers select appropriate bedding products.
