Mattress Firm is a retail chain specializing in mattresses, bedding, and sleep-related products. The company operates physical stores across the United States where customers can browse, test, and purchase various mattress brands and sleep accessories. They typically offer delivery services and may provide sleep consultations to help customers select appropriate bedding products.
Consumers generally appreciate Mattressfirm for its helpful staff and quality mattresses, often noting the positive impact of the sleep trial program and professional delivery service. Many reviewers highlight the excellent customer service, especially when issues arise, such as incorrect deliveries being resolved swiftly.
However, some customers express concerns about the pricing, feeling that mattresses are overpriced compared to online options, which diminishes the perceived value of the in-store experience. Additionally, while the selection is praised, there are mentions of pushy sales tactics and unexpected fees during the return process. Overall, Mattressfirm offers a solid shopping experience with quality products, but potential buyers should be aware of pricing discrepancies and sales pressure.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | — | 1,000 |
12 reviews of Mattressfirm. Filter by what matters to you.
The store has a good variety of mattresses to try, but the salesperson was quite pushy about add-ons and extended warranties. The mattress itself is comfortable, but the sales experience could have been better.
The 90-night trial sounded great, but when I needed to exchange my mattress after 30 days, there were some unexpected fees involved. The staff eventually worked with me, but the policy wasn't as straightforward as advertised.
The mattress quality is excellent and exactly what I expected. However, delivery took longer than the promised timeframe, which was inconvenient since I had already disposed of my old mattress.
Quick answers to the questions people ask most.
Most Mattress Firm locations are open Monday through Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 8 PM. Hours may vary by location, so it's recommended to check your local store's specific hours on the website or by calling ahead.
Yes, Mattress Firm provides delivery and setup services for mattress purchases. They offer same-day or next-day delivery in many areas, and their team will set up your new mattress and remove your old one for an additional fee.
Mattress Firm offers a 120-night sleep trial on most mattresses, allowing you to return or exchange your mattress within that period if you're not satisfied. The mattress must be in good condition and you may be charged a return fee.
Yes, Mattress Firm offers a Low Price Guarantee where they will match competitors' advertised prices on identical mattresses. The competitor's price must be verifiable and from an authorized retailer.
Mattress Firm carries major brands including Sealy, Serta, Simmons Beautyrest, Tempur-Pedic, Purple, and their exclusive brands like Sleepy's. They offer a wide range of mattress types including memory foam, innerspring, and hybrid options.
You can contact Mattress Firm customer service by calling 1-877-384-2903, visiting their website's live chat feature, or visiting any retail location. Customer service is available to help with orders, delivery, returns, and general inquiries.
Yes, Mattress Firm offers financing through various payment plans, including 0% APR options for qualified buyers. They partner with multiple financing companies to provide flexible payment solutions for mattress purchases.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Absolutely, Mattress Firm encourages customers to test mattresses in their showrooms before making a purchase. Their sleep experts are available to help you find the right mattress based on your comfort preferences and sleep needs.
Yes, Mattress Firm offers old mattress removal service when they deliver your new mattress. This service typically requires an additional fee and must be arranged at the time of purchase or delivery scheduling.
Mattress Firm is a retail chain specializing in mattresses, bedding, and sleep-related products. The company operates physical stores across the United States where customers can browse, test, and purchase various mattress brands and sleep accessories. They typically offer delivery services and may provide sleep consultations to help customers select appropriate bedding products.
