METRO Marketplace, accessible at metro.fr, is an online platform designed to cater to the professional needs of businesses across various sectors. The company provides a comprehensive range of products and services aimed at supporting business operations, including food service, catering supplies, and retail solutions. By offering a user-friendly interface, METRO Marketplace allows businesses to browse and purchase items efficiently, ensuring that they can find the resources necessary to thrive in a competitive market. Targeting small to medium-sized enterprises as well as larger organizations, METRO Marketplace focuses on delivering high-quality products and reliable services that meet the diverse needs of professionals. With a commitment to enhancing the customer experience, the company aims to streamline procurement processes and foster business growth through its extensive product offerings and customer support.
Reviewers express significant dissatisfaction with METRO Marketplace, highlighting a range of issues that overshadow the few positive experiences. While some customers appreciate the speed of delivery and the quality of products received, many report severe problems, such as incomplete orders, damaged items, and unresponsive customer service.
Complaints about the lack of support from the service team are prevalent, with users describing the assistance as incompetent and difficult to reach. Instances of being charged for items not received and delays in refunds further contribute to the negative sentiment. Although a minority of consumers report satisfactory experiences, the overwhelming majority find the service lacking and frustrating. Overall, METRO Marketplace struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 101 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 4 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 4.0 | 4 |
| May 25 | 3.0 | 12 |
| Jun 25 | 3.4 | 10 |
| Jul 25 | 2.2 | 12 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 101 most recent reviews.
“2ème commande et service toujours impeccable : produit conforme, livraison rapide et soignée”
“J’ai fait une demande de carte Métro en ligne, comme beaucoup de professionnels”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | +106% | 101 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 |
Bottom line: METRO Marketplace - Votre univers pro en ligne is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.4).
101 reviews of METRO Marketplace - Votre univers pro en ligne. Filter by what matters to you.
Scandaleux, Ignoble! Je suis choqué lors de ma dégustation de ma salade "prête à l'emploi" d'avoir trouver un horrible cafard, cela montre que les règles d'hygiène ne sont pas respectées ou vous voulez nous intoxiquer ! De plus j'ai une phobie des cafards et je n’achèterais ni ne consommerais des produits de vos marques et de vos filiales ! Je communiquerais cette information à mon entourage !
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METRO Marketplace, accessible at metro.fr, is an online platform designed to cater to the professional needs of businesses across various sectors. The company provides a comprehensive range of products and services aimed at supporting business operations, including food service, catering supplies, and retail solutions. By offering a user-friendly interface, METRO Marketplace allows businesses to browse and purchase items efficiently, ensuring that they can find the resources necessary to thrive in a competitive market. Targeting small to medium-sized enterprises as well as larger organizations, METRO Marketplace focuses on delivering high-quality products and reliable services that meet the diverse needs of professionals. With a commitment to enhancing the customer experience, the company aims to streamline procurement processes and foster business growth through its extensive product offerings and customer support.
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