Great value quick delivery
Great value quick delivery. Will be ordering again from you

Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
Mobile Direct receives high praise from customers for its excellent service, fast delivery, and competitive pricing on phones. Many reviewers highlight the quick turnaround, with several noting that their devices arrived within two days and were in immaculate condition.
Consumers appreciate the variety of payment options and the ease of the ordering process. However, there are notable complaints regarding product quality, with some customers reporting issues such as receiving broken or faulty phones. A few reviews mention difficulties with refunds and the company's response to these problems. Despite these critical points, the overall sentiment remains largely positive, reflecting a strong customer satisfaction with the service and products offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,056 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 24 |
| Oct 24 | 4.6 | 28 |
| Nov 24 | 4.2 | 26 |
| Dec 24 | 4.5 | 30 |
| Jan 25 | 4.5 | 32 |
| Feb 25 | 4.7 | 24 |
| Mar 25 | 4.7 | 46 |
| Apr 25 | 4.4 | 29 |
| May 25 | 5.0 | 35 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.6 | 37 |
| Aug 25 | 4.6 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great phone so far”
“So apparently the hour I’ve had my phone I’ve smashed the screen or crushed it and the only way I can get it back is...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +2% | 1,056 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 541 |
Bottom line: Mobile Direct is #3 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 4.6).
500 reviews of Mobile Direct. Filter by what matters to you.
Great value quick delivery. Will be ordering again from you
I never recieved my sim I ordered
Brilliant would recommend
I recently purchased a used phone from Mobile Direct and I was really pleased with the service and especially with the condition of the phone which was like new. Would definitely use them again.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very good service thank you
All in all this was a great service and the Tablet I purchased was in an even better condition than I expected even though my order was for a very good condition, there wasn't a single mark/scratch on it. The only let down was there was no pen with my tablet and it should come with one I looked over the order once more before I complained and still couldn't find any info saying I wouldn't get one. It wasn't until I really went into the websites t&c's that it's states excellent/very good condition do not come with pens and I don't know why when those conditions should be with all original parts except boxes. Other than that great service and products.
Like new. I wouldn't tell the difference. Works great so far. It's the second time I buy the phone, gifts for my daughter and my mum.
Price was right . Despatched quickly
Excellent ordering service - made easy. Delivery prompt and an enquiry afterwards was dealt with efficiently and effectively. No problems.
Faulty phone sent out sent 3 emails to ask for help with this as phone wasn't cheap received no reply still ,very disappointing
Paid for next day delivery £12.99 and it came 3 days late, no sign of refund for delivery cost. When the phone arrived the back cracked so I took it to a shop who said the battery was swollen which cracked the back and the back of the phone was superglued on. Told me there was nothing they can do as it voids the warranty. I will never use this company again. Approach with caution.
I ordered a refurbished phone in "like new"condition and it was perfect,it was in amazing condition not a single scratch or scuff,looked like it had never been used,also came with 64% battery ready to use which pleased my teen daughter on Christmas morning when she couldn't wait to use it,it has also been used heavily over christmas period and so far the battery seems to be holding up very well,definitely recommend these guys and will purchase from them again
Very quick delivery and responsive to emails thank you
ordered a brand new Apple Watch Series 10 - GPS but when I received it the box was unsealed and damaged box, I called up to the customer services been told need to send it back to them and they will send me a replacement but I wasn't confident this company and asked for the refund, when I received the whatsApp message from them, they said the box was sealed and they blame me unsealed the box and damaged it, this is totally a lie from them. I asked for the full refund but they refused as they charged me 15% of the watch, they said because the box was damaged and the watch was activated, this is ridiculous unbelievable what they have done, I've got charged £58.42 I am going to take this further to the trading standards
Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
This profile hasn't been claimed by the business owner.