Quick response and great delivery time!
Quick response and great delivery time!

Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
Mobile Direct receives high praise from customers for its excellent service, fast delivery, and competitive pricing on phones. Many reviewers highlight the quick turnaround, with several noting that their devices arrived within two days and were in immaculate condition.
Consumers appreciate the variety of payment options and the ease of the ordering process. However, there are notable complaints regarding product quality, with some customers reporting issues such as receiving broken or faulty phones. A few reviews mention difficulties with refunds and the company's response to these problems. Despite these critical points, the overall sentiment remains largely positive, reflecting a strong customer satisfaction with the service and products offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,056 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 24 |
| Oct 24 | 4.6 | 28 |
| Nov 24 | 4.2 | 26 |
| Dec 24 | 4.5 | 30 |
| Jan 25 | 4.5 | 32 |
| Feb 25 | 4.7 | 24 |
| Mar 25 | 4.7 | 46 |
| Apr 25 | 4.4 | 29 |
| May 25 | 5.0 | 35 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.6 | 37 |
| Aug 25 | 4.6 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great phone so far”
“So apparently the hour I’ve had my phone I’ve smashed the screen or crushed it and the only way I can get it back is...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +2% | 1,056 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 541 |
Bottom line: Mobile Direct is #3 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 4.6).
500 reviews of Mobile Direct. Filter by what matters to you.
Quick response and great delivery time!
Great prices and quick delivery. However I should have done some research. It turns out that my iPhone’s iOS isn’t high enough, so I’m having to change it for a later model.
Straight forward... no messin .... bang on ....
Ordered Galaxy S10 at a great price. Fast delivery. Delighted with my new phone. I would definitely recommend Mobile Direct and will use them again.
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Delivery on time phone grate
Great price and super quick delivery
Good quality phone for a good quality price, Good service very punctual
After receiving such good customer service when I bought a new phone for myself, I didn't hesitate to use them again when it came time for my daughter to change phones. The items are as described, packaged well and sent incredibly quickly. We are both delighted with our new phones and would recommend this company.
I ordered Air-pods 2 pro. They sent the item and was delivered on the bins. When I contacted them, they told me they cannot help me and now I have to pay for a product I never received.
Excellent service, with a UK call centre. By far, it is the cheapest for mobile phone contracts.
Excellent experience
Phone brand new and really fast delivery really pleased
Excellent price and service
Reliable and efficient. Exactly what I ordered in perfect condition.
No problem buying in installments. Fast and safe payment. Fast delivery zero fraud. I recommend it very satisfied.
Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
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