Process was simple & quick
Process was simple & quick Great service 👏

Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
Mobile Monster receives overwhelmingly positive feedback from customers, highlighting the efficiency and ease of their service. Reviewers frequently mention the quick processing time and straightforward transaction steps, with many noting that they received their payments promptly and without hassle.
The customer service is also praised for being professional and responsive, contributing to a seamless experience. However, a few critical reviews point out issues with payment discrepancies, where some customers reported not receiving payment for all devices sent in, particularly those with passcodes. Despite these isolated complaints, the majority of users express satisfaction with the overall service and recommend Mobile Monster for selling old phones. Overall, the sentiment is highly positive, reflecting a strong reputation in the market.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.7 | 20 |
| Nov 24 | 4.8 | 171 |
| Dec 24 | 4.7 | 177 |
| Jan 25 | 4.8 | 166 |
| Feb 25 | 4.9 | 90 |
| Mar 25 | 4.8 | 96 |
| Apr 25 | 4.8 | 57 |
| May 25 | 4.9 | 80 |
| Jun 25 | 4.9 | 77 |
| Jul 25 | 4.8 | 66 |
| Aug 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient and easy process”
“I sent 3 mobiles in, got paid for 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 1,060 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 541 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Mobile Monster is #1 of 5 on overall rating in this group.
1,000 reviews of Mobile Monster. Filter by what matters to you.
Had using Mobile monster for years, always get the highest deal on the market. The customer services really great, even got delay. Highly recommend
Mobile Monster do exactly what they say what they'll do..... reasonably, efficiently and with a pleasantly good degree of human warmth. I've used them several times over the years and I will use them again. Last week I sold my old phone and due to a technicality (my fault, not theirs), I needed to call Mobile Monster. Blaine was a total pleasure, sorting out my problem and even calling me back to confirm that everything was okay. Thanks, Blaine. Now I can enjoy my weekend. Such a relief!!!
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Super Efficient and quick service. I opted to post/return to store myself which did make the turn around time quicker. I was contacted promptly when there was an issue, but in the end still received the funds in full. Will definitely return to in the future
Friendly helpful efficient service.
Wow, Mobile Monster was excellent from the start to finish. An honest and great company to work with. I was sceptical at first but thought I would give it a go. So glad I did and I was not disappointed. I received an excellent trade in price . I am over the moon with this experience, thankyou
I recently used Mobile Monster to trade in two iPhones I no longer needed. The whole process was straightforward and hassle-free, with all the return details sorted and ready to send back the phones. By the following week, my refund was in my account. I’ll definitely be using Mobile Monster again to trade in any unused devices, and I highly recommend this company to anyone looking to offload phones they’re no longer using.
Great alternative for selling your used phone. Reasonable prices for stress free service. If you want to sell or buy a phone, check them out.
Easy and efficient service
Traded in my phone with mobilemonster.com and couldn’t be happier with the result. The process was super smooth and fast from getting a quote to payment, everything was handled efficiently. Honestly impressed by how quick and easy it was. Highly recommend if you’re looking to sell or trade in your device without the usual hassle.
The website is easy to navigate, and so is it easy to place an order. I sold an iMac computer and had to ship it from Sydney to Melbourne with my own packaging. Challenging, but they made it straightforward. Their communications are timely and clear and they give good value.
Fantastic experience from the onset. Very easy platform to use & great communication from the team. I forgot a couple of details but they sorted it all out. Transaction was quick from sending the phones to money in the bank. Great price offered. Highly recommend Mobile Monster to anyone wanting to sell their phones. It was an all round excellent experience!
As always so easy and slick with Mobile Monster Quick response,simple process,great result
This was my first time using mobile monster to sell my old phone. Easy to get a quote, amazing price quoted compared to other businesses. Agreed on terms and posted old phone, excellent communications on progress and quick money transfer to my bank account. Would definitely use again to see old phones.
The process for selling my phone was incredibly straightforward and clearly explained on the website. I was thrilled to receive money for a very well-cared-for phone that might have otherwise sat in a drawer! The price guidelines were clear, and I received exactly what was anticipated. My only suggestion would be to send an email alerting customers when payment has been made. It was, though, a lovely surprise to find the money in my account! Will definitely use Mobile Monster again!
Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
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