Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
Mobile Monster receives overwhelmingly positive feedback from customers, highlighting the efficiency and ease of their service. Reviewers frequently mention the quick processing time and straightforward transaction steps, with many noting that they received their payments promptly and without hassle.
The customer service is also praised for being professional and responsive, contributing to a seamless experience. However, a few critical reviews point out issues with payment discrepancies, where some customers reported not receiving payment for all devices sent in, particularly those with passcodes. Despite these isolated complaints, the majority of users express satisfaction with the overall service and recommend Mobile Monster for selling old phones. Overall, the sentiment is highly positive, reflecting a strong reputation in the market.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.7 | 20 |
| Nov 24 | 4.8 | 171 |
| Dec 24 | 4.7 | 177 |
| Jan 25 | 4.8 | 166 |
| Feb 25 | 4.9 | 90 |
| Mar 25 | 4.8 | 96 |
| Apr 25 | 4.8 | 57 |
| May 25 | 4.9 | 80 |
| Jun 25 | 4.9 | 77 |
| Jul 25 | 4.8 | 66 |
| Aug 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient and easy process”
“I sent 3 mobiles in, got paid for 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 1,060 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 541 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Mobile Monster is #1 of 5 on overall rating in this group.
1,000 reviews of Mobile Monster. Filter by what matters to you.
This all went smoothly. There was quick acknowledgement at each of the stages. I received the reply-paid envelop after a few days, put the phone in it then took it to the post office. A couple of days later I received a message that the phone had arrived then a couple of days later that it had been tested and accepted. Three more days and the money was in my bank account.
Very easy convenient and fast
The time updates whole experience was simple. Great experience
Prompt service and feedback
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great experience from the start, happy with amount offered to pay for my phone. Then was able to send my phone to their office for free using their reply paid address. Received confirmation they had received my phone and would be a couple of days to process but it took less time. Then they let me know everything was good and to expect payment in 3-5 business days. I think it took 3 days to receive payment into my bank account . Overall the whole experience took about a week and half but mobile monster sends you updates so that was great. Plus they also gave me a $50 voucher as well that I have up until December 2025 to use on their site.
Easy process and fair price on my mobile phone
The whole process of selling my used iPhones through mobile monster was very easy. I was very happy with the amount I got for my phones. Highly recommend them & will use them in the future.
A highly dependable company for selling your phone. I've been using Mobile Monster for several years, and it's always been reliable. Truly a 5-star company!
Very straightforward process, sent in my Mobile, Mobile monster contacted me to advise me what was to follow. Within five business days I had the money that they agreed to in my bank account. Great experience. I definitely recommend them.
The experience of selling my phone with Mobile Monster was very pleasant. As promised the money they stated for my phone was honoured in full and payment was made to my bank account when indicated. First Class Service.
These guys are always the best. I use them all the time. Highly recommended.
Your services and help is fantastic
Smooth and easy process
Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
This profile hasn't been claimed by the business owner.
