you do what you said you would do and…
you do what you said you would do and in the time you said you would do it thank you

Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
Mobile Monster receives overwhelmingly positive feedback from customers, highlighting the efficiency and ease of their service. Reviewers frequently mention the quick processing time and straightforward transaction steps, with many noting that they received their payments promptly and without hassle.
The customer service is also praised for being professional and responsive, contributing to a seamless experience. However, a few critical reviews point out issues with payment discrepancies, where some customers reported not receiving payment for all devices sent in, particularly those with passcodes. Despite these isolated complaints, the majority of users express satisfaction with the overall service and recommend Mobile Monster for selling old phones. Overall, the sentiment is highly positive, reflecting a strong reputation in the market.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.7 | 20 |
| Nov 24 | 4.8 | 171 |
| Dec 24 | 4.7 | 177 |
| Jan 25 | 4.8 | 166 |
| Feb 25 | 4.9 | 90 |
| Mar 25 | 4.8 | 96 |
| Apr 25 | 4.8 | 57 |
| May 25 | 4.9 | 80 |
| Jun 25 | 4.9 | 77 |
| Jul 25 | 4.8 | 66 |
| Aug 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient and easy process”
“I sent 3 mobiles in, got paid for 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 1,060 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 541 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Mobile Monster is #1 of 5 on overall rating in this group.
1,000 reviews of Mobile Monster. Filter by what matters to you.
you do what you said you would do and in the time you said you would do it thank you
easy to navigate the website Trusting and understanding. The team goes above and beyond to assist with any questions or concerns you might have regarding their services. They are honest and trustworthy company with quick response time highly recommend
Easy, Quick and Great price for my phone! THANKS Mobile Monster!
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Beat price 100% guaranteed
Easy processing. I felt they were very honest and trustworthy which you’d want when you are selling a phone.
From the moment I stepped through the door, I could tell this was a highly professional company. Although the staff were busy, they were all very friendly and provided excellent assistance and explanations. After returning home, I couldn't stop promoting this company to everyone. When my family members and close friends need to upgrade their mobile phones or tablets, I'll definitely recommend they bring their old devices here to find new owners. It's a win-win - they can earn some money while being environmentally friendly, plus the prices offered are fair. I truly hope this company's business continues to thrive, as it's incredibly beneficial for both the environment and resource conservation.
I have sold phones to MM both online and now in person and they are brilliant! Staff are so helpful and such a professional outfit. I was selling my kid’s old phones and they helped me erase them and gave great prices. Highly, highly recommend - just an excellent, honest, helpful service.
The transaction was easy and beneficial for both parties
I had a very positive experience with Mobile Monster. I have used them 4 times and each experience has been the same. I drop in my phone for sale, in person, and within a week receive the money in my bank account. Keep up the good work guys.
The hostility and abuse that came from staff when questioning why they were happy to give me an offer then decide last minute when they have possession of my phone that they wanted to knock off over $400 in price, I not once said the phone was brand new. I was told im stupid and told to shut up. I become reactive in fairness due to being treated poorly as anyone does, to then be stopped by a hostile male who has no customer service skills and told f you on the phone when I said their surface was dodgy. I have put a report in with the accc and am still waiting correspondence from this mobile monster company and I am also still waiting for my $800 phone to be returned back to me in the condition it arrived to your company in.
They were efficient and prompt I would highly recommend their services
I've sold a few devices through Mobile Monster over the years. It's always smooth and easy with nothing being asurprise to what I untimely l initially was quoted.
Have used this company many times over the years and have never once had any issues or been disappointed with the outcome. Highly recommend!
Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
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