Moerie Beauty is a beauty and wellness company that appears to focus on hair and skincare products. The brand offers various beauty solutions and personal care items designed to support customers' grooming and self-care routines. Their product line likely includes treatments and cosmetic products aimed at enhancing natural beauty and promoting overall well-being.
Moerie Beauty receives high praise for its easy online shopping experience and effective hair products, with many customers noting significant improvements in hair health and growth. Reviewers frequently highlight the simplicity of the ordering process and commend the customer service, stating that it enhances their overall satisfaction.
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However, some consumers express frustration regarding subscription practices, claiming that the company auto-enrolls them in recurring payments without clear consent, leading to accusations of deceptive marketing. Additionally, a few reviews mention issues with refunds, indicating that not all customers feel secure in their purchases. Despite these concerns, the overwhelming sentiment remains positive, with many loyal users eager to continue using Moerie's products.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
119
100%
● Low
4.5 / 5 overall
=
119 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Dec 2025.
Last 3 months
4.5
12-month avg
4.5
All-time
4.5
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 25
4.4
94
Dec 25
4.8
25
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 119 most recent reviews.
Top praiseof 103 positive reviews
Easy to use33%
34 mentions
Customer service8%
8 mentions
Fast & efficient6%
6 mentions
Prices & value5%
5 mentions
“Easy online shopping”
On “Easy to use” · Dec 2, 2025
Top complaintsof 13 negative reviews
Subscription38%
5 mentions
Payment issues38%
5 mentions
Customer service38%
5 mentions
Refund31%
4 mentions
“But then auto add you to a subscription option plus an auto opt-in to a “challenge” that you have to pay to be a part of”
On “Subscription” · Dec 2, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
Overall rating and review count for this company and similar companies
Im quite pleased with this product. Have only used for a month but i feel my hair has grown significantly since I received the product. There is plenty of serum and hair mask to last two months if applied correctly. Don't over do it, you only need a little. I would recommend this product to many. Thanks moerie. You are doing things right!
We have been using the spray for 2months now and have been able to see noticeable results. Now we are going to add the shampoo and conditioner along with the mask to our routine. We are excited to see the results.
What types of beauty services does Moerie Beauty offer?
Moerie Beauty specializes in hair care treatments, skincare services, and beauty consultations. Our services include hair styling, facials, makeup application, and personalized beauty regimens tailored to your individual needs.
What are your business hours?
We are open Tuesday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM. We are closed on Mondays for staff training and preparation.
How do I book an appointment?
You can book an appointment by calling us directly, visiting our website's booking portal, or stopping by our location. We recommend booking in advance as our popular services tend to fill up quickly.
What is your cancellation policy?
We require at least 24 hours notice for appointment cancellations or rescheduling. Cancellations made less than 24 hours in advance may be subject to a cancellation fee equal to 50% of the service cost.
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Do you offer consultations for first-time clients?
Yes, we provide complimentary 15-minute consultations for new clients to discuss your beauty goals and recommend appropriate services. This helps us create a personalized treatment plan that suits your needs and preferences.
What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, American Express), and digital payments including Apple Pay and Google Pay. Gift cards are also available for purchase and can be used for any of our services.
Do you sell beauty products for at-home care?
Yes, we carry a curated selection of professional-grade beauty products that complement our in-salon treatments. Our staff can recommend specific products based on your skin type, hair texture, and beauty routine.
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I love this product! I’ve been using it for years, and my hair is longer, thicker, fuller, and softer because of it.
I came across it accidentally and I’m thrilled that I’ve stayed with it all these years.
This was my second order, and it never arrived, the product itself is great and the customer service also great, but the product was returned to them for some reason and I was not informed so thought my package had been taken or not delivered, once I emailed them I received a prompt response with the assurance it is once again on its way, fingers crossed it arrives
Be very cautious about signing up for the subscription.
I purchased the products back in August. Used them exclusively over a 3 months period but as I have short hair and only wash it weekly the products have lasted beyond this period. Giving them plenty of time to work. Unfortunately, they haven’t worked and they’ve left my hair feeling like straw each time I’ve washed it. It’s not been a luxury experience which I would expect for the cost of the products. I have now received another set of products that don’t need and won’t use. I want to return the products unused and sealed and I would like a refund only for the unused products I want to return. I’ve spent a significant amount of time contacting the company and there have been numerous emails back and forth. In brief, the won’t give me a refund or a returns address. I have offered to pay the difference between the full price of the products and the subscription charge but the still won’t accept this. The first 4/5 messages were automated statements almost identical and you can clearly see that they are scripted. Totally lacking any empathy, compassion & understanding. I honestly cannot believe that I cannot have my money back for unused unopened products that don’t make me feel good, haven’t worked on my hair and the company are making it as difficult as possible to get a refund. I won’t use the products, it’s a waste of plastic and product when someone else could benefit from it. I am a reasonable, polite and decent human being who is offering to pay the difference and has absolutely no intention of writing a negative review but after approaching a week of exchanging 10 emails plus, I’m at a loss of what to do. Happy to pay for the products used. Not happy to pay for unused products that will be returned in unused, unopened, condition in the package sent in. Very disappointed with my experience, this has been really frustrating and stressful. I am genuinely upset, I’ve still got awful hair and still looking for a solution and then now I’m having to pay £56 for the privilege.
I placed an order on 24th October for shampoo and conditioner. Today is the 13th November. I have contacted them a few times enquiring where my order is. I was told to wait a few more days to see if it arrived. I contacted them again today to be told my order has been delivered. Don’t know where. I have now been told I have to log a missed parcel. Surely that is customer support not the customers job. I will certainly not be buying from this company again!!!!
All of our beauty professionals are fully licensed and certified in their respective specialties. Our team regularly participates in continuing education to stay current with the latest techniques and industry trends.
Do you offer group bookings or bridal services?
Yes, we offer special group packages for bridal parties, special events, and celebrations. Group bookings require advance notice and may include discounted rates depending on the size of your party and services requested.
About Moerie Beauty
Moerie Beauty is a beauty and wellness company that appears to focus on hair and skincare products. The brand offers various beauty solutions and personal care items designed to support customers' grooming and self-care routines. Their product line likely includes treatments and cosmetic products aimed at enhancing natural beauty and promoting overall well-being.
