Motogp Store is an online retail platform dedicated to providing a wide selection of merchandise for motorsport enthusiasts, particularly fans of MotoGP and other motorsports. The website, motogp-store.com, features a diverse range of products including clothing, accessories, and collectibles that cater to the interests of motorcycle racing fans. Customers can find items such as team apparel, jackets, and branded merchandise from various renowned racing teams. The company's target market includes motorsport fans, motorcycle riders, and individuals looking for quality apparel and memorabilia associated with their favorite teams and riders. By offering a variety of products, Motogp Store aims to enhance the fan experience and allow customers to express their passion for motorcycle racing through personalized merchandise.
The Motogp Store receives overwhelmingly negative feedback from customers, with many expressing frustration over order fulfillment and customer service. Reviewers frequently report issues with receiving incorrect items, such as a T-shirt that was swapped for a children's jersey, and delays in delivery, with some waiting months for their orders.
While a few customers mention that their orders arrived on time and were of acceptable quality, these positive experiences are rare. Common complaints highlight poor communication, with many stating that emails go unanswered and customer support is unhelpful or non-existent. Additionally, several consumers are dissatisfied with return policies, citing high fees for returns and difficulty obtaining refunds.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 21 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 2.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 21 most recent reviews.
“I just hope that I will receive the refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Refunds | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | — | 21 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 1.1 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Motogp Store is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.7).
21 reviews of Motogp Store. Filter by what matters to you.
Over a year ago
Bestellter Artikel von der Qualität sehr gut, Größe passte nicht deshalb zurück senden, aber da eine Frechheit, keine Reaktion auf Emails 4Stück.. erst als Paypal eingeschaltet wurde, und jetzt warte... See more
Over a year ago
Ik had 2 poloshirt besteld. Een daarvan pastte niet. Dus die via het retourportal aangemeld en terug gestuurd. Niets meer van gehoord en ook geen geld terug gehad... Hier bestel ik niet(s) meer....
Over a year ago
Die Qualität der Ware ist eher niedrig. Aber noch akzeptabel. Lieferung war sehr schnell. Leider ist ein half zipper viel zu groß und soll zurück gesendet werden. Trotz Versprechen bei Rücksendung i... See more
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Bestellter Artikel von der Qualität sehr gut, Größe passte nicht deshalb zurück senden, aber da eine Frechheit, keine Reaktion auf Emails 4Stück.. erst als Paypal eingeschaltet wurde, und jetzt warte ich seit 2 Monaten auf mein Geld, Reaktion auf Emails ..könnte ihr euch ja denken.
Ik had 2 poloshirt besteld. Een daarvan pastte niet. Dus die via het retourportal aangemeld en terug gestuurd. Niets meer van gehoord en ook geen geld terug gehad... Hier bestel ik niet(s) meer....
Die Qualität der Ware ist eher niedrig. Aber noch akzeptabel. Lieferung war sehr schnell. Leider ist ein half zipper viel zu groß und soll zurück gesendet werden. Trotz Versprechen bei Rücksendung innerhalb von 14 Tagen ist alles kostenfrei und sogar Versand wird erstattet, werden 14,40 € für den Versand von einem Kleidungsstück verlangt. Das finde ich frech. Der Shop ist somit nicht zu empfehlen und kommt für mich nie wieder in Frage. Achja, der Chat um das zu klären wurde seitens MotoGP immer wieder abgebrochen, Begründung: Zeitüberschreitung. Nach Sekunden.
The quality of the product is not good! The pattern does not look the same in real life as in the advertised picture, and the quality of the sweater is not good either! The shipping fee is expensive! I do not recommend this site!
Time wasters, do not order from them!! They sent me the wrong items, someone else's order and I have wasted my time to resolve the issue to no avail. One of the worse customer service I have come across.
For the 3th time I made contact to MotoGp store. Never got my order and the excuse was wrong adress. I know my adress and confirmed it in the chat. I can get a 30% coupon for orders they will never send. Hahaha.
I ordered a T-shirt that arrived on time, but what I received was completely different from what was advertised on the website. The item bore no resemblance to the product shown, which felt misleading and dishonest. To make matters worse, I had to pay for return shipping due to their error—a frustrating and unfair experience. This is unacceptable, and I’ll never order from this company again. I just hope that I will receive the refund.
Absolutley the worst customer service ever, they lie, they do not respond, they promise the earth and dont deliver, due to a cockup on thier part a part order was sent via DHL although they advised DHL the wrong information and value meaning I had to pay double inport duties after complaining they appologised and promised to send the next part of the order with the customs pre-paid refund my carraige costs and give me a discount voucher, they sent me a discount code, then a few weeks later dispatched the rest oof my order, I got a email from DHL requesting me to pay the inport duties again despite the company promising they would prepay, I complained they appologised said they look into it, a few mails later and still no solution, then unbelievable I get another email from the same person I had been dealing with with a copy of a mail she had recieved from DHL telling that due to none payment of Duties they would return the package to sender, the same girl basically asking me to sort out DHL, Fact is thier left hand doesnt know what the right hand is doing they just leave you in obeyance for you to sort it yourself, I really dont see why I should be over 150 quid out of pocket due to thier cockup
I was scared when i saw all the reviews! I already placed my order so no turning back. The hoodie that I orded took a week to be delivered. That was ok, they did mention it and kept me posted all the time about the delivery status but when it arrived it was way to small. I took a L size and it looked like an S. So in send it back and ordered an XXL instead. 3 days later my order arrived! Great!! The size was perfect this time. Of course I got scared about my return. Will I get my money back, ...? and Yes I did! It took a little bit more than 3 weeks to receive it. I did had a chat with them about my return but they were very friendly. So my experience was actually very good!
Very disappointed, ordered the yamaha racing team polo shirt but received a kids size French football team jersey, pure SCAM.
Nonostante tutte le recensioni negative su tempistiche di consegna non rispettate e materiale scadente devo dire che ho ricevuto la t-shirt ordinata nei tempi previsti (nonostante il periodo prenatalizio ) e si tratta di un prodotto di ottima fattura ...pensare che avevo anche tentato di annullate l ordine.... mi devo ricredere . Unico appunto , magari facilitate l accesso al servizio di assistenza ai clienti Despite all the negative reviews about delivery times not being respected and poor quality material, I must say that I received the t-shirt ordered on time (despite the pre-Christmas period) and it is an excellently made product... to think that I had even tried to cancel the order.... I have to think again. Only note, perhaps make it easier to access the customer support service
Ordered 27.nov. Estimated delivery 04.dec-11.dec. Still not shipped. Ai answers on email with only lies. Asked for refund nd they only refunded me the shipping $10.45. My payment was $92,69!!! Opened a case with paypal now.
Terrible company just rob you blind. No customer service just no one answers anything. Took £160 got away Scott free just a bunch of thieves
my order in may is still not delivered. they do not deliver and answer e-mail. by telephone is not possible, i sent an email that i would inform VISA as i did. then i got an mail that they would pay me back. thats almost 2 monts ago. still no monney. do not order here!! its fake. bestel hier niets. het is fake. je krijgt je bestelling niet en je geld niet terug! After this revieuw , got my monney back
I ordered a jacket on 2.7.2023, nearly 2 months later it is still “processing” every time a try contacting customer support it just puts me in a chat with an AI, and when it offers me to talk to an actual person they are “unavailable and back soon” without telling me what time people are available, no response from customer support in an email sent 2 weeks ago either, no phone number to call, absolutely hopeless
I received a T-shirt with several holes, which was disappointing. Despite paying £30, they're only refunding £27 and charging £7 for the return. I've had trouble getting in touch through live chat and email. I wish I had checked the reviews before ordering. Edit: Eventually, they responded and informed me that they will be sending a new T-shirt, negating the need to return the faulty one (although I've already dispatched it and covered the £7 return label cost). I've adjusted my rating from 1 star to 3, and now I'm awaiting confirmation about the £7 return postage reimbursement. In this age of Amazon, I'm of the opinion that the return process should be more streamlined.
The worst company I have ever dealt with,ordered and paid for parts back in September 22;they took my money totalling to nearly £200 ,and yet have only received 2 parts from them,order numbers are a complete joke,phone calls fall on deaf and numbskull heads,offered a refund of £6.99,total disgrace,if they haven’t got the parts don’t order of these people,Chorley based rip off company.
I wish I had read some of these reviews before ordering. I ordered two hats 6wks ago and still waiting. I can't get a response from the company and have sent lots of emails. I would never recommend them.
I would leave zero stars if I could, I have had no luck reaching anyone about my order. It shows that is supposedly shipped but both tracking numbers are invalid. Do not order from this store what a waste of my time and money. I will be working with my bank to get a refund! Oh and it’s been a month since I’ve ordered this stuff
Do not order from this company. This is with no exaggeration the worst company I have ever dealt with ..does not respond to emails.. does not answer the phone..returns portal permanently broken. I have warned you .. use them at your peril! If I could have given them 0 stars I would.
Motogp Store is an online retail platform dedicated to providing a wide selection of merchandise for motorsport enthusiasts, particularly fans of MotoGP and other motorsports. The website, motogp-store.com, features a diverse range of products including clothing, accessories, and collectibles that cater to the interests of motorcycle racing fans. Customers can find items such as team apparel, jackets, and branded merchandise from various renowned racing teams. The company's target market includes motorsport fans, motorcycle riders, and individuals looking for quality apparel and memorabilia associated with their favorite teams and riders. By offering a variety of products, Motogp Store aims to enhance the fan experience and allow customers to express their passion for motorcycle racing through personalized merchandise.
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