MUD\WTR is a company that offers a certified-organic coffee alternative, designed to provide consumers with natural energy and focus without the jitters associated with traditional coffee. Their product line includes blends made with adaptogenic mushrooms and quality ingredients, catering to health-conscious individuals looking for a caffeine-reduced option. With a commitment to clean, plant-based nutrition, MUD\WTR products are certified organic, vegan, non-GMO, gluten-free, and kosher. Targeting a diverse customer base, including those seeking to enhance their wellness routines, MUD\WTR has gained a significant following, boasting over 50,000 verified five-star reviews. The company emphasizes the functional benefits of its products, which include support for mental clarity, immune health, and gut wellness. Overall, MUD\WTR aims to transform morning routines through its innovative alternatives to conventional coffee, appealing to consumers who prioritize health and quality in their daily beverages.
MUD\WTR receives a mixed response from consumers, with a notable divide between those who appreciate its coffee alternative and those who face issues with the product and service. Many reviewers praise the taste and smoothness of MUD\WTR, highlighting its effectiveness in providing a gentle energy boost without the jitters associated with coffee.
Customers appreciate the health benefits and the brand's ethos, with some claiming it has transformed their morning rituals. However, a significant number of reviews express dissatisfaction, particularly regarding subscription management and product texture. Complaints about the difficulty of canceling subscriptions and the lack of noticeable benefits are common, alongside concerns about adverse reactions to the ingredients.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 106 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 3 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.5 | 4 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | 2.0 | 3 |
| Feb 25 | 3.5 | 4 |
| Mar 25 | — | 0 |
| Apr 25 | 2.3 | 3 |
| May 25 | 2.6 | 5 |
| Jun 25 | 3.8 | 17 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“They've helped me leave my coffee habit in the past and their customer support team is world class”
“Customer service is awful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | +31% | 106 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: MUD\WTR is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.3).
106 reviews of MUD\WTR. Filter by what matters to you.
I am greatly disappointed with how mud/wtr handled a return request due to having to avoid caffeine. Being unable to return the product due to health reasons is incredibly inconvenient. It's disheartening when companies fail to consider unexpected health issues and lack flexibility and understanding in their policies. Hopefully this will prompt mud/wtr to reevaluate their approach to customer care.
They signed to up for reoccurring and I NEVER opted for that. You cannot get in touch with them. Worst customer service EVER!!!
Very poor customer service. My first can was fine but I experienced serious stomach issues with my second shipment of the product. When I complained to them about this, they said there was nothing they could do since it had been opened. Talk about customer NO SERVICE. They even went so far as to tell me to just give it to a friend. They seriously want me to give something that is tainted and made me so sick I almost had to go to the hospital to a friend??
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 52% are 1–2★.
My tolerance to funky tasting stuff is quite high, but this is soooo rubbish even for my very capacious taste. Truly tastes like bland mud water, so lives up to its name. I ended up mixing it into my coffee, as I hope these mushrooms will give me some benefit.
Terrible customer services. Fancy marketing, empty words of welcome but non existent customer service. I had to call my bank to cancel my subscription and a shipping error still hasn’t been resolved. I paid £38 instead of £28 as listed. I haven’t tasted the product yet but I’ve already got a bad taste in my mouth.
Tastes like what I imagine dragged road metal would taste like. Now I know: it's all subjective. My perception of the colour red is not your perception of it, etc. But this is Trust Pilot and "trust" is the operative word, right? Like "I trust your perception of red to be comparatively close enough to mine that I can say 'red' and be fairly confident you will know what I mean." Well, rusty road metal dragged over rough hot concrete through all manner of dirt and gunk - lick that and that's what this acrid substitute for coffee tastes like. It's brash. It assaults the mouth. It sours. It's wince-worthy (I'm wincing now as I recall its taste). All brilliantly packed and marketed (that, I'll give them!). A low-grown Arabica bean ground, perhaps even blended, beats this stuff into the dirt, which is where, in my opinion, it belongs. Not in your cup, not in your mouth, not in your system - but in the dirt. I wavered for an Instagram minute, but my sacrosanct coffee ritual will resume (and hopefully remain) untainted.
A Disappointing Experience with MUD/WTR Rating: ★☆☆☆☆ Review: Where do I begin? After deciding to quit coffee in January due to excessive intake and the negative effects it had on my health, I embarked on a journey to find healthier alternatives. My first experience with a brand called SpaceGoods was fantastic, setting a high bar for what I expected from similar products. Encouraged to explore further, I stumbled upon MUD/WTR after seeing their advertisement on Instagram. The promise seemed enticing, and I was eager to give it a try. However, my excitement quickly turned to disappointment. Contrary to the marketing, what I found was not a mud-like concoction but a beverage overwhelmingly dominated by turmeric. This wouldn't have been a major issue if not for the aftermath of using the product. My insulated mug is now permanently stained yellow from the turmeric, and the taste seems impossible to remove from the recycled plastic lid and rubber seal. Even my toothbrush head wasn't spared displaying it's new pain job of dark yellow instead of sparking white, showing me the potential impact on my teeth, which is concerning. Taste and aesthetic issues aside, I didn't experience the wellness benefits I hoped for, though my judgment might be clouded by my disappointment in the product's unintended side effects. To add insult to injury, I was unwittingly subscribed to receive more of the product, leading to an unexpected charge for another package. I admit I may have missed the subscription details, but I felt the process was not as transparent as it should have been. In summary, unless you're a fervent turmeric enthusiast and unconcerned about the color of your teeth or kitchenware, I cannot recommend MUD/WTR. My experience was far from what I anticipated, and I urge potential buyers to proceed with caution. It's also very disappointing to see MUD/WTR manipulating their reviews using their own system on their website which tells a very different story to what we see here on the honest world of Trustpilot.
They say this is a coffee substitute 🤣, no chance. When they say mud, that’s exactly what you can imagine it tastes like! The product does not dissolve so you’re left with this granulated mess at the bottom of the glass, the overwhelming taste of turmeric and chai means you can’t taste anything else including for half a day after consuming. The price is ridiculous for this product and unless they innovate a better tasting product, I can’t see this going anywhere as they’re floating by on their marketing. Definitely wouldn’t recommend and do not waste your money, mines gone straight in the bin!
Great product but horrid customer service. If you purchase this, be prepared if you are ever dissatisfied or have an issue, to get ZERO support from their customer service. Billing issue, "Sorry for the inconvenience." Product issue, "Sorry for the inconvenience." Shipping issue, "Sorry for the inconvenience." Get used to these words, because it seems to be the only response that the MUDWATR customer service team has been taught to use.
Poor Customer Service. I invested more than $100, only to receive the incorrect items. Despite my persistent efforts over several days, I have not received any response from the company. My reluctance to recommend this company is solely based on their poor customer service, as I haven't had the opportunity to evaluate their products due to receiving the wrong order. Running a business without addressing customer concerns is not a viable approach.
This is 100% linseed oil. Smells awful and is so greasy on your face, 1.5hrs after applying I had a massage and left a huge grease spot, so embarrassing. After 2 months don’t see any benefits whatsoever, another Emperors new clothes product. Steer clear.
If I could select ZERO stars I would have done that. This has been the absolute worst experience with their customer service and return policy. It took them 6 days to even respond and after that, it looked like they hired a 10 year old to respond. Very unprofessional and I won't recommend buying anything from this company
The tea is pretty good. I liked the rest tea (purple label) a lot. It was helpful to go to sleep and the normal mud water (black label) was pretty good but definitely did not wake me up and make me alert any way near to how coffee/caffeine does. not a true replacement at all. This review is less about the tea and more about the customer service. I had a subscription to the rest tea for a monthly delivery but after several months realized it was more tea than what my wife and I were drinking so I cancelled the subscription in May. I received an email from Mud water confirming my cancellation. June comes and I get charged and sent another rest tea and when I logged back on to my account see that the subscription was not cancelled. In trying to resolve the issue, their customer service requested I return the latest tea to them and pay myself for the return. This is such a terrible way to handle this error on their end. Why would I pay to return something I had not ordered/was sent by the company's mistake. I normally don't leave bad reviews as it takes up my time but the way this was handled irritated me a lot. Side note too, their ads are really, really obnoxious and annoying. mud water... as bad as it sounds
love the products took while but get used to it. however the website is a loop that goes to start over continuously. cannot navigate this website. nobody to talk to. emails ignored. products take 4 weeks to arive. amazon delivers in 123 days. terrible customer recognition total disrespect for ppl who cannot navigate the website is terrible
Ordered a starter kit and creamer. Creamer arrived. Two days later after no starter kit had been delivered I sent an email. Generic response, "it can take up to 72 hours". 3 days later, no response, second email. 2 days later, no response to EITHER message so I sent another one. No one will contact me, I have no package but $60 missing for buying something I NEVER GOT. Not only did they steal my money but they're also ignoring me. I was looking forward to try it but I just want my money back but I can't even get a response. Would give this 0 but it's not an option. Give me my money back, I'm not rich, I work hard for every dollar.
Horrible taste. Made me sick. Because of all the positive reviews I wanted to give it several tries, but to no avail. I experienced no energy, and felt like I was literally drinking dirt. I Faithfully follow the instructions gave it some time about a week or two and I just kept feeling the opposite effect drained sick and tired.
Worse thing I have ever tasted and once you open the product they will not accept any returns. BE WARE, this is false advertising and does not taste anything like CHAI. It tastes like it sounds, like dirt in a cup. TERRIBLE. I tried it with milk, without milk, with sugar, without sugar. It never worked. Watered down mud. SO TERRIBLE and so DISAPPOINTING. Complete scam.
Bought over $100 off products that I can’t even use. It makes me sick every time I drink it. Full on rashes, sweats, stomach cramps and diarrhea. Emailed the company, crickets. Absolutely no response & it seems they’ve blocked reviews on every platform but this one! Hmmmm interesting.
MUD\WTR is a company that offers a certified-organic coffee alternative, designed to provide consumers with natural energy and focus without the jitters associated with traditional coffee. Their product line includes blends made with adaptogenic mushrooms and quality ingredients, catering to health-conscious individuals looking for a caffeine-reduced option. With a commitment to clean, plant-based nutrition, MUD\WTR products are certified organic, vegan, non-GMO, gluten-free, and kosher. Targeting a diverse customer base, including those seeking to enhance their wellness routines, MUD\WTR has gained a significant following, boasting over 50,000 verified five-star reviews. The company emphasizes the functional benefits of its products, which include support for mental clarity, immune health, and gut wellness. Overall, MUD\WTR aims to transform morning routines through its innovative alternatives to conventional coffee, appealing to consumers who prioritize health and quality in their daily beverages.
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