MUD\WTR is a company that offers a certified-organic coffee alternative, designed to provide consumers with natural energy and focus without the jitters associated with traditional coffee. Their product line includes blends made with adaptogenic mushrooms and quality ingredients, catering to health-conscious individuals looking for a caffeine-reduced option. With a commitment to clean, plant-based nutrition, MUD\WTR products are certified organic, vegan, non-GMO, gluten-free, and kosher. Targeting a diverse customer base, including those seeking to enhance their wellness routines, MUD\WTR has gained a significant following, boasting over 50,000 verified five-star reviews. The company emphasizes the functional benefits of its products, which include support for mental clarity, immune health, and gut wellness. Overall, MUD\WTR aims to transform morning routines through its innovative alternatives to conventional coffee, appealing to consumers who prioritize health and quality in their daily beverages.
MUD\WTR receives a mixed response from consumers, with a notable divide between those who appreciate its coffee alternative and those who face issues with the product and service. Many reviewers praise the taste and smoothness of MUD\WTR, highlighting its effectiveness in providing a gentle energy boost without the jitters associated with coffee.
Customers appreciate the health benefits and the brand's ethos, with some claiming it has transformed their morning rituals. However, a significant number of reviews express dissatisfaction, particularly regarding subscription management and product texture. Complaints about the difficulty of canceling subscriptions and the lack of noticeable benefits are common, alongside concerns about adverse reactions to the ingredients.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 106 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 3 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.5 | 4 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | 2.0 | 3 |
| Feb 25 | 3.5 | 4 |
| Mar 25 | — | 0 |
| Apr 25 | 2.3 | 3 |
| May 25 | 2.6 | 5 |
| Jun 25 | 3.8 | 17 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“They've helped me leave my coffee habit in the past and their customer support team is world class”
“Customer service is awful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | +31% | 106 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: MUD\WTR is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.3).
106 reviews of MUD\WTR. Filter by what matters to you.
I wanted to love it; solid company, goals, and seemingly great organic product. I took it for 2 days though and had 2 terrible days of crippling anxiety. I believe due to a sensitivity to the mushrooms in the product. Try it if you want to! But be aware that this can happen in some cases.
Your order is a monthly subscription, which they don't make clear until the last stage of the payment process. Cancelling the subscription is confusing and exasperating - a video keeps popping up to explain to you why you shouldn't cancel, and it's not clear how to move on with the cancellation process. And the coffee itself (to my taste) isn't good. I just got a second shipment because I haven't been able to cancel my subscription, which means that I've now paid about $100 for a coffee I've drunk one spoon of.
So, following my earlier review this week I felt that I needed to follow up. I had highlighted that the container was difficult to open. I should say that I have Rheumatoid Arthritis in my hands but not so bad that I cant open a jam jar. However, today, the MUD WTR tin had me beat. I do have a device to assist with removal of lids but even with this, it wouldn’t budge. After several frustrating attempts to open the tin, I gave in. Bin open, goodbye MUDWTR. I will return to my Senseo Coffee Maker.
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 52% are 1–2★.
I love MUD\WTR, but recently when I went to check on shipping to Canada I somehow mysteriously placed an order. I did not do this because the query was over a month ago and the order was just shipped. They were unable to cancel my order, and so far have offered no explanation nor compensation for this mystery order. I feel scammed by a company I totally trusted at one time. I have cancelled my subscription and asked them to close my account. Buyer beware!
Customer service is awful. The product is great, but this their second chance with me, and they have actually and somehow become worse and service and shipping. Their website speaks of routines and making mudwtr part of your routine, but it routinely shows up weeks late even if you order before subscription time. Customer service is non existent, no one answers the phone, email takes days to respond. They obviously put no money into customer service or their customers. Im out $45 and no one responds. I would choose Ryse, it one of the other brands because this company does not care or deliver to their customers
It tastes terrible!! Yet only 5 star reviews show up on their ads and websites. The only way it’s drinkable is to add a lot of a flavored sweet creamer
I wanted something to replace my daily shot of coffee , sadly this product not only tastes terrible and nothing like what they claim but also does not dissolve fully. There supplement coconut powder was just as bad. I was away in South America and tried the product later than when it arrived. I asked for a refund but they denied. I would not waste money on this expensive product.
It’s great and healthy and all! The problem! It doesn’t taste like coffee!!!! The only reason I purchased this awful tasting mud whatever…🤮🤮🤮 Had 1 cup and throwing the rest away in garbage now
They used to send an email giving the option to delay your subscription order. That seems to be a thing of the past. I've been reaching out for 2 days via thrir website, via email and visa their 2 different phone numbers. There has been no real response, just generic messages claiming they'll get back to me soon. I've been charged $40. I filed a dispute with my credit card bank. Summary: THEIR CUSTOMER SERVICE STINKS! TOTALLY UNACCESSIBLE!
I have been using another mushroom coffee product but I kept seeing so many ads for Mudwater so I thought I would give it a try. What a disappointment! The company describes the flavor as "cacao met a chai latte", but all I could taste was cinnamon and it has a gritty texture. Also, it didn't mix well even when using the frother. I'll stick with the other product I've been using
I tried it for the first time. I am a very organic person and eat mushrooms for health. It felt like a major dose of prednisone. High anxiety, neck and chest tight and throbbing. Blood pressure shot sky high and it's usually normal. No thanks ....
This company has taken 40.00 in Nov and Dec from my bank , and no product arrived , I never enrolled in auto ship. BE CAREFULL , no way to contact them !!!!!!
I orderedMUD/WTR's sleep product, called :rest which contains organic rooibos tea extract, a spice blend (including turmeric, cinnamon, ginger, cardamom, black pepper, nutmeg, and clove), and adaptogens like valerian root, passionflower, ashwagandha, and chamomile extracts, along with turkey tail and reishi mushrooms. This combination is designed to help promote calm and recovery. I mixed the MUD/WTR REST concoction one hour before bedtime on the evening of December 23. About an hour later I began feeling a very strange and scary sensation throughout the core of my being – one that I never felt before. What happened next is a bit of a blur but I do remember feelings of disorientation, nausea, confusion, vertigo, almost complete lack of balance, and fright that I could pass out anytime. I live alone and had no one to help me and even if I knew where my phone was, I could not have called an ambulance. The sensations began increasing exponentially so I somehow staggered to my bedroom and flopped onto my bed. Then I passed out afraid that I might be dying. Hours later, I woke up: rook spinning, nauseous, vomiting, but thankful I was still alive. I laid in my bed for hours until the symptoms began to subside. I still had lingering symptoms on Christmas Day. The MUD/WTR, founder, and CEO, SHANE HEATH, should take the money he puts towards psychedelic research and put it towards extensive research on his own products. On the MUD/WTR site there are articles about psychedelics. One is titled “talking to kids about psychedelics” and the other is, “healing traumatic brain injuries with psychedelics.” I’ve contacted an attorney and will be taking a telehealth psych evaluation to determine if I may be having any lasting psychological effects from this trauma. When my mind was clear enough, I reported my experience to a “concierge“ at MUD/WTR. I received a response stating that my purchase will be refunded, which was done quickly, and I was asked to take a photo of the lot number on the bottom of the can of powder. The next day I got a message from another “concierge“ asking me to take a survey on how I feel about MUD/WTR. I couldn’t believe it. It was like nothing ever happened. I suggest anyone interested to go on MUD/WTR’s site and read the shamelessly pretentious promotions. “We’re all family“. A kind of cult vernacular that should’ve been a warning to me. but I thought I would at least give it a try. What a mistake.
Terrible consumer practices. Had a subscription years ago, recently went to the website to see what had changed and prices on new products. Two days later, my bank alerted me to a fraudulent charge made by MudWtr early that morning while I slept (4am). They used my outdated account information/expired card to place an unauthorized order then were impossible to reach to remedy the situation. Fortunately, the bank investigated the unauthorized charge, canceled it and issued a new card. This company should not be trusted with any secure account details. They have proven they will use it to make unauthorized purchases.
I have a subscription, got charged for my latest order over a month ago, but it never showed. Messaged customer service who were lovely and supposedly replaced the order. 8 days later still no sign of it even dispatching. Not sure what’s going on, but would avoid. Shame as I really like the product.
I purchased this because the commercial said how amazing this product tastes like chocolate meets chai. I am so disappointed. It tastes like flavored water that’s not chocolate meets chai. And of course, I was signed up for the AutoShip without realizing it as many companies are doing this if you don’t watch when you check out. Don’t waste your hard earned money!!
First, I never signed up for a subscription (lucky for me I checked this and canceled). Second, I was unhappy with the flavor: who puts pepper and cloves and tumeric into a cacao/mushroom drink? yuck. But then what really bothered me was; the website shows 60K positive reviews but I don't see anyway to post one! Who are these people posting? Why can't I post one? I suspect it's MUCH MUCH lower!
Ordered a starter pack with the milk frother. Taste wasn’t bad but didn’t realise the product was majority cacao so cancelled subscription. Got notification in March that my order was on the way and was charged. Emailed saying I cancelled my subscription and asked them to cancel my account immediately. They said I could refuse delivery but can’t get a refund as the order is on the way. I said I had cancelled and was abroad so couldn’t refuse delivery (live in a shared complex). Come June, I get ANOTHER charge to my bank account with email saying my order is on the way!!!!!! Even though I asked them to delete my account (I couldn’t do it online myself the link wasn’t working in March). Got my bank on the case but luckily Mdwtr refunded me when showing my previous emails Product tastes ok but expensive for what it is and an absolutely scammy broken ordering process with abysmal customer service
MUD\WTR is a company that offers a certified-organic coffee alternative, designed to provide consumers with natural energy and focus without the jitters associated with traditional coffee. Their product line includes blends made with adaptogenic mushrooms and quality ingredients, catering to health-conscious individuals looking for a caffeine-reduced option. With a commitment to clean, plant-based nutrition, MUD\WTR products are certified organic, vegan, non-GMO, gluten-free, and kosher. Targeting a diverse customer base, including those seeking to enhance their wellness routines, MUD\WTR has gained a significant following, boasting over 50,000 verified five-star reviews. The company emphasizes the functional benefits of its products, which include support for mental clarity, immune health, and gut wellness. Overall, MUD\WTR aims to transform morning routines through its innovative alternatives to conventional coffee, appealing to consumers who prioritize health and quality in their daily beverages.
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