Vast amount of products selection and…
Vast amount of products selection and speedy delivery.

Nisbets Limited is a UK-based company specializing in the provision of a wide range of foodservice equipment and supplies. Catering primarily to the food and beverage industry, Nisbets offers products such as kitchen appliances, catering supplies, tableware, and hygiene essentials. The company serves various customers, including restaurants, cafes, bars, and catering businesses, providing them with the necessary tools and equipment to enhance their operational efficiency. With a focus on quality and reliability, Nisbets Limited aims to meet the diverse needs of its clientele by offering a comprehensive selection of products that support the foodservice sector. Customers can access the company's offerings through their online platform at nisbets.co.uk, ensuring convenience and a wide selection to choose from.
Nisbets Limited generally receives high praise from customers, particularly for its fast delivery and efficient service. Many reviewers highlight the promptness of their orders, with items arriving in excellent condition and well-packaged.
The customer service is frequently described as helpful and responsive, contributing to a positive shopping experience. However, some consumers express frustration regarding refund issues, particularly when items were delayed or did not arrive at all. A few reviews mention problems with specific products, such as a malfunctioning toaster that took an excessively long time to repair. Despite these complaints, the majority of feedback reflects satisfaction with the quality of products and the overall service. Overall, Nisbets Limited is viewed positively, with a strong emphasis on reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Recieved in a speedy delivery in excellent condition”
“I contacted customer services who said there was a delay”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 60 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Nisbets Limited is #3 of 5 on overall rating in this group.
60 reviews of Nisbets Limited. Filter by what matters to you.
Vast amount of products selection and speedy delivery.
Great products. Very good delivery on 2 of 3 items. Notified that 1 item was out of stock AFTER my order was made and then waited almost 2 months for it. Luckily it was not something I needed urgently - still - that's why they lose a star from me.
Easy to use website and fast delivery.
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Staff are very helpful both in store and over the phone. They work to help you get the most out of your budget. On one occasion an item arrived broken and they were very quick to replace it free of charge. Very comforting when running a business to have a supplier you can rely on.
Easy to order and delivery arrived the following day.Great service
Efficient, polite, parcel delivered next day
customer help is very helpful, Quick delivery
Exceptionally fast service.
We bought a grill for over £200 which worked great until it packed up. It went back for repair and was then returned to us. It was working but had been dropped in transit so Nisbets offered us a replacement or refund. The grill was out of stock so we agreed to buy an alternative (also good) which we paid for. The first one was delivered damaged then the second one was delivered safely to us. They emailed to offer us a full refund. It didn’t come. We followed up and they said as the purchase was over six months old, they could not refund to the original credit card as we had used PayPal. So they requested a document on headed paper stating our bank account details. As a domestic customer we could only send a bank statement with that information- sent 16/01/26. Since then we have heard nothing. This saga began 13/12/25 with the full refund promised on 16/12/25 (within 5-7 days). We currently remain £219 out of pocket. Also, note that calls to customer services are charged at an exorbitant rate. We made several phone calls trying to sort this out and got billed £56 by our phone company. Most of the call was on hold - 14 minutes on one occasion. Yes it’s an 0845 number and no, we won’t dial that again!
Promptly despatched and communication was good
Speedy, reliable service
Easy to identify required part Acceptable Price Top Class Delivery Service
Fast availability
Good service kept me updated.
fast, efficient, reliable
Good Service
Nisbets Limited is a UK-based company specializing in the provision of a wide range of foodservice equipment and supplies. Catering primarily to the food and beverage industry, Nisbets offers products such as kitchen appliances, catering supplies, tableware, and hygiene essentials. The company serves various customers, including restaurants, cafes, bars, and catering businesses, providing them with the necessary tools and equipment to enhance their operational efficiency. With a focus on quality and reliability, Nisbets Limited aims to meet the diverse needs of its clientele by offering a comprehensive selection of products that support the foodservice sector. Customers can access the company's offerings through their online platform at nisbets.co.uk, ensuring convenience and a wide selection to choose from.
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