Naked Nutrition is a health and wellness company that specializes in providing premium protein powders and workout supplements. Committed to transparency, the company emphasizes its use of high-quality ingredients without artificial flavors, colors, or sweeteners. Their product range includes grass-fed whey protein, vegan protein options, and a variety of daily essentials designed to support various fitness and nutrition goals. Targeting health-conscious consumers, fitness enthusiasts, and individuals seeking clean nutritional supplements, Naked Nutrition aims to empower its customers to make informed choices about their dietary intake. With a mission of "Nutrition With Nothing To Hide," the company fosters a community of over one million satisfied customers who value quality and simplicity in their nutrition. For more information, visit nkdnutrition.com.
Naked Nutrition receives mixed feedback from consumers, with a notable divide in experiences. Many reviewers express their love for the brand's products, particularly highlighting the quality of items like collagen, protein powders, and vitamins.
Customers appreciate the clean ingredients and effectiveness, with several praising the quick shipping and overall satisfaction with their purchases. However, a significant number of complaints center around poor customer service experiences, including issues with order fulfillment and difficulty in obtaining refunds or replacements for defective products. Some consumers report frustrating interactions with the website and app, which can complicate the ordering process. Despite these challenges, the positive sentiments about product quality and effectiveness prevail.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 68 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 4 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 4.9 | 15 |
| Apr 25 | 3.6 | 5 |
| May 25 | 4.4 | 14 |
| Jun 25 | 4.2 | 6 |
| Jul 25 | 3.8 | 6 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 68 most recent reviews.
“Easy to order and everything works as intended”
“They offer no customer support at all”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 2.1 out of 5 (poor) | 2.8 out of 5 (fair) | 2.4 out of 5 (poor) | — | 68 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Naked Nutrition is #3 of 5 on overall rating in this group. On service, Canada Pharmacy scores higher (4.9 vs 2.1).
68 reviews of Naked Nutrition. Filter by what matters to you.
I got the Naked Nutrition collagen creamer. I've been on the search for collagen since experiencing postpartum hair loss & I drink coffee almost daily so finding this two-in-one has been a game changer. I love the smell & taste of caramel. I also think you get a lot of product for the price so that makes me happy too!!
Was looking for a good collagen powder with CLEAN ingredients and this is it!!! This collagen mixes so well into any hot or cold drink. No clumps or strong taste! I love adding this to my morning tea or a warm cup of bone broth. Doesn't add any flavor which is perfect. I'm so glad I found a way to boost my collagen AND get some extra protein in. 10/10 recommend.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 38% are 1–2★.
I love this brand! Clean ingredients and the best taste!
Love so many of their products they have been part of my daily routine! Clean ingredients is a must for me so I absolutely love them!
Great product! Would highly recommend.
I absolutely love Naked Marine Collagen Peptides! The unflavored version is perfect because it easily blends into my smoothies, matcha, and even baked goods without altering the taste. I appreciate that it's made from wild-caught cod, and it's a high-quality source of collagen. I’ve noticed improvements in my skin and joints since incorporating it into my routine. Highly recommend!
No problems with delivery. I love the product. It was near impossible to find plain whey powder anywhere. I saved a lot of $ buying the giant tub. My experience has been good so far but I haven’t dealt with customer service.
HORRIBLE CUSTOMER SERVICE Reiterating what everyone else on this page has said… do not buy any products from this company. Their supplier completely lost my order and instead of customer service issuing me a refund or sending another order, they blame the customer instead. I just lit $90 on fire by ordering from this company.
My experience with Naked wasn’t good. I had a subscription for weight gainer. It was expensive but I stuck with it. They changed their shipping policy and my charges went up significantly. I called up and asked them to refund me (adjust my total) I don’t feel like they should blindside a loyal customer. Their customer service was abysmal. It turned into a blessing in disguise. I now make my own and it’s far superior. Naked nutrition treats their customers poorly in my experience, and they’re way over priced.
Customer service feels like a scam. Wanted to return an unopened bottle, which is fine according to their policy.. how ever they charge double the shipping cost for a return. Seems like a shady way to try and have people not return their product.
Terrible customer service. Their website automatically defaulted my shipping address to my old address. Their customer service said there was nothing they could do and I would have to wait for it to be returned to them. They wouldn’t cancel the order. I contacted UPS and they told me there was nothing they could do and it was all up to the shipper. This used to be a good company to order from. I would recommend ordering from somewhere else.
This product is not that bad, however, I concur with the other reviews that the customer service is absolutely dreadful. Recently, my order was shown as delivered but it was nowhere to be found. I contacted Naked Nutrition and their only response was to wait a few days and see if it showed up. I kept reaching out to them via chat and email (you can call - but you get referred to an answering service who says they will email you). First I got the "wait" response, then when I pushed it, they said they would talk to their distributor and get back to me. They did not respond until I again reached out to them. Then they refused to refund or replace my order "because the distributor maintains it was delivered"!!! This was shipped via Amazon logistics and there was an Amazon order that was supposed to come with the same delivery. It also was never delivered. In the time it took Naked Nutrition to say, "We believe our distributor over our customer," Amazon had sent me a replacement and I had received it. Naked Nutrition did, grudgingly, say as a "one time courtesy" they would send a replacement. I waited until the order shipped before I wrote this as I was concerned they wouldn't send it after all. I had a terrible prior experience with them as well - I decided to try a different product once and it was horrible. They would not let me replace it (most other companies allow for this). This company does not care one whit about its customers, and I can assure you I will never use their product again.
HORRIBLE customer service. There are no humans that will speak with you on the phone (other than what they call their “answering service”…people who claim to “forward your information”). No helpful email responses. Totally evasive and will not resolve any issues. These are $50 bottles of powder that you are stuck with if there’s a problem. A “health” company treating customers like a disease. Buyer beware.
BAD CUSTOMER SERVICE. the goat whey protein powder is absolutely awful, it gets foamy and comes to a weird texture any time you mix it into your smoothie, yogurt, or anything else i find. I wouldn't recommend this at all. I reached out to the company and they said sorry, too bad.
I waited an entire month to have a return refunded. I had an auto shipment that I forgot about that processed. The item was $18 with $7 shipping. The day the item shipped I let Naked Nutrition know I will be Returning as it was a mistake. When I got the order they asked me to open the box and prove to them with photos I did not open the container ???? So I did that in August. I retaped the box and shipped it right back. The said $8 of shipping fee would be deducted. Kind of sucks they don't do hassle free returns since I told them the day the order processed it was an accident. I told them fine take the $8 again even though I paid for it to be shipped to me . Well today they've refunded $9.99. let's do basic math. Spent $25 to get $9 back and covered all the companies shipping expenses there and back. The company doesn't have the best interest of the customer in mind if they make them pay for the entire return. Most companies have return labels that are free. So that's my complaint. They made me jump through hoops just to prove I did not use a product I told them I never wanted and wasted a ton of time and money. Honestly been ordering naked mass from them for years but their experience has me looking for a diff vegan mass gainer. Don't like being nickle and dimed by mega corporations.
I ordered a bottle of rice protein. The one I received was defective. The taste of the protein powder was bitter and disgusting--completely different from other times I've ordered the same product. I emailed them multiple times asking for a replacement product from a different lot because the one I received was inedible. They sent another bottle from the same defective lot. I sent them multiple emails about this and was ignored. Worst customer service ever.
Added me to an auto-subscription and won't unsubscribe me. Stay away. Avoid, and DO NOT BUY from Naked Nutrition
This company lacks any compassion, business relations and any customer service. They simply don't care about the customer. They told me to "not support them" who does that??? I complained via email I was receiving conflicting emails on an item. I received several emails stating it was time to "reorder". Another email assured me they were working on obtaining the product that I had placed in my cart. I then received, the same day, two addtitional emails stating this product was "discontinued". BTW the website states nothing about the item being "discontinued". I asked them which one do I believe? This kind of confusion is their standard of operation (I've experienced other issues and gave them another chance) and thereafter I received the nasty email in response to "not support them". No problem on that one!! I would suggest never ever doing business with this company. There is no live person to talk to as everything is done by email. There is absolutely no customer service whatsoever and no matter how good a product might be it isn't worth the trouble. One is only as good as their customer service!! Business 101. I found a better substitute product elsewhere - cheaper as well, where they care about the customer. I spent quite a bit of money over time with Naked Nutrition. They lack everything a company in the people business should possess.
Naked Nutrition is a health and wellness company that specializes in providing premium protein powders and workout supplements. Committed to transparency, the company emphasizes its use of high-quality ingredients without artificial flavors, colors, or sweeteners. Their product range includes grass-fed whey protein, vegan protein options, and a variety of daily essentials designed to support various fitness and nutrition goals. Targeting health-conscious consumers, fitness enthusiasts, and individuals seeking clean nutritional supplements, Naked Nutrition aims to empower its customers to make informed choices about their dietary intake. With a mission of "Nutrition With Nothing To Hide," the company fosters a community of over one million satisfied customers who value quality and simplicity in their nutrition. For more information, visit nkdnutrition.com.
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