Nordstrom Rack is a leading off-price retail chain that offers a wide range of fashion products, including apparel, footwear, accessories, and home goods. As a subsidiary of Nordstrom, Inc., the company provides customers with high-quality merchandise at discounted prices, making it an appealing destination for budget-conscious shoppers seeking brand-name items. The company's website, nordstromrack.com, serves as an online platform where customers can explore and purchase products from the comfort of their homes. Targeting a diverse clientele that values both style and affordability, Nordstrom Rack caters to men, women, and children, featuring a selection that includes everyday essentials and seasonal fashion trends. With a commitment to providing an accessible shopping experience, the company aims to meet the needs of consumers looking for quality products without the premium price tag typically associated with high-end brands.
Nordstrom Rack receives a mix of reviews, with a significant majority expressing dissatisfaction. While some customers appreciate the helpfulness and friendliness of specific employees, like Joaquin S. and Z., many others report terrible customer service experiences, including rude staff and long wait times.
Complaints about the quality of products are prevalent, with accusations of receiving used or tag-less items instead of new merchandise. Additionally, issues with online orders, such as lost packages and payment errors, further frustrate consumers. The return policy also garners criticism for being misleading compared to Nordstrom's standards. Overall, despite a few positive interactions, the overwhelming sentiment leans negative, reflecting a need for significant improvements in service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 6 |
| Feb 25 | 2.0 | 14 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 2.6 | 5 |
| May 25 | 2.0 | 9 |
| Jun 25 | 1.5 | 8 |
| Jul 25 | 1.9 | 9 |
| Aug 25 | 2.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
““He is always polite, helpful, and answers all my questions with patience”
“They advertise new, send returned, used, tag-less items”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Website & app | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +32% | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.7 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Nordstrom Rack is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.3).
60 reviews of Nordstrom Rack. Filter by what matters to you.
Very terrible customer service. At this Orchard Place in Skokie IL , bought shoes on a Friday August 15 want it to exchange the size from 11 to 11.5 , management bad attitude they should set an example to their staff and I just wasted 50 dollars plus tax for no reason they wouldn’t let me exchange in two days of purchase, I rather shop at DSW next door
They advertise new, send returned, used, tag-less items. Consumer fraud 101. Let’s start a class action!
Impossible to pay, constant error message of shipping address and billing address not the same. I tried the recommended workaround of NOT selecting the checkbox and entering the same info twice, but that didn't work either. Customer service cannot help, they get the same error message.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Commande indiquée comme livrée mais jamais reçu une belle arnaque ce site marchand .
Return Policy should be advertised in the store or when checking out. Deceiving to believe that they have the same policy as Nordstrom. Not good customer service. Disappointed.
Never order from this place! Lost my package would do nothing about it, No discounts when I was going to reorder. Then they say the don't have the items available anymore. Just your out luck on you children's clothes. Here is a refund. Horrible company to deal with they won't help you.
Horrible - salespeople yelled at me in front of customers for spritzing a small perfume I thought was a tester - won’t go back - embarrassing for the company in my opinion
Went to Nordstrom Rack and they never told me I need a tag to return the glasses, I only had the receipt and they wouldn't give me my money back
Absolutely horrible customer service. I’m writing this while standing in line for 15 minutes. There are 14 customers behind me and an employee sorting her return rack. She keeps glancing over and ignoring us. I have never seen anything like it. Two cashiers, employees everywhere and the line is wrapping around the counter. The worst.
Do not buy from them they are committing a crime copy-write infringement is a federal crime they are located in china
Order says delivered but never received anything!!!Nothing stated about which local courier picked up the parcel.Was probably a SCAM all along.Dont bother , spend your money on original items nevermind expensive!!!!
Do Not buy anything from these scammers. They will show you tracking information showing the parcel has been delivered then only offer you 40% of your money back. The tracking site is also a scam. I have reported this transaction to my bank now and will get my money back.
I have an order that has not received and it has been 2 months, I don't know anything about it, it's 5e... no one tells me anything, I'm afraid it's a hoax... I need help Orden 128307-34395970 P.d They reply to my message and say that the order number doesn't match, that they have opened a fake website. Of course, it's easy to say that, and now, whether it's true or not, just saying that is enough, right? You're scammers.
I compared Nordstrom pricing for the Ugg Cora Sandal in green Caterpillar-6-3-25 $48 on Nordstrom site said it was sold out-then on 6-4-25 it appeared on Nordstrom Rack for $69.97 plus shipping fee $9.95 and extra tax. Why would the Rack think they could charge over $32 more? Buyers do your research Please...
This was my first time ordering from Nordstrom rack and don’t know if I’ll be doing that again. I had ordered some shoes online to be picked up at a local store. Other stores check all their inventory and ship it to the desired store. I just received an email saying they had to cancel my order because the store I picked didn’t have it in stock. That is a bad way to do business. If that is there business plan it would be the same as me going to a store in person and purchasing then. Like I said I’ve never had a store tell me they were out of stock. If that is the way they are operating it’s a bad business model.
The online ordering is a joke. Terrible, ugly website. They don’t give you the option to change your billing information from your shipping information. I entered my info to purchase the shorts and it gave me an error message about my billing info and address. I the noticed on my bank account that the purchase went through. I was charged for the shorts and then a reversal credit went through. This happened several times. Even though the purchase went through I was still receiving an error message. The website is hard to navigate and gives very little info on the product. On top of all that I still couldn’t make the purchase. I will never buy online from Nordstrom Rack again.
Ordered worth 350 usd during their sale but their didn't deliver the package spoke to customer service which was equally useless and said they can't help it shows delivered pic driver took doesn't belong to my house door such a horrible company that would deliver package worth 350 usd without signature woah
Nordstrom Rack is a leading off-price retail chain that offers a wide range of fashion products, including apparel, footwear, accessories, and home goods. As a subsidiary of Nordstrom, Inc., the company provides customers with high-quality merchandise at discounted prices, making it an appealing destination for budget-conscious shoppers seeking brand-name items. The company's website, nordstromrack.com, serves as an online platform where customers can explore and purchase products from the comfort of their homes. Targeting a diverse clientele that values both style and affordability, Nordstrom Rack caters to men, women, and children, featuring a selection that includes everyday essentials and seasonal fashion trends. With a commitment to providing an accessible shopping experience, the company aims to meet the needs of consumers looking for quality products without the premium price tag typically associated with high-end brands.
This profile hasn't been claimed by the business owner.
