Nordstrom Rack is a leading off-price retail chain that offers a wide range of fashion products, including apparel, footwear, accessories, and home goods. As a subsidiary of Nordstrom, Inc., the company provides customers with high-quality merchandise at discounted prices, making it an appealing destination for budget-conscious shoppers seeking brand-name items. The company's website, nordstromrack.com, serves as an online platform where customers can explore and purchase products from the comfort of their homes. Targeting a diverse clientele that values both style and affordability, Nordstrom Rack caters to men, women, and children, featuring a selection that includes everyday essentials and seasonal fashion trends. With a commitment to providing an accessible shopping experience, the company aims to meet the needs of consumers looking for quality products without the premium price tag typically associated with high-end brands.
Nordstrom Rack receives a mix of reviews, with a significant majority expressing dissatisfaction. While some customers appreciate the helpfulness and friendliness of specific employees, like Joaquin S. and Z., many others report terrible customer service experiences, including rude staff and long wait times.
Complaints about the quality of products are prevalent, with accusations of receiving used or tag-less items instead of new merchandise. Additionally, issues with online orders, such as lost packages and payment errors, further frustrate consumers. The return policy also garners criticism for being misleading compared to Nordstrom's standards. Overall, despite a few positive interactions, the overwhelming sentiment leans negative, reflecting a need for significant improvements in service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 6 |
| Feb 25 | 2.0 | 14 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 2.6 | 5 |
| May 25 | 2.0 | 9 |
| Jun 25 | 1.5 | 8 |
| Jul 25 | 1.9 | 9 |
| Aug 25 | 2.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
““He is always polite, helpful, and answers all my questions with patience”
“They advertise new, send returned, used, tag-less items”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Website & app | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +32% | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.7 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Nordstrom Rack is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.3).
60 reviews of Nordstrom Rack. Filter by what matters to you.
Employee Joaquin S . “He is always polite, helpful, and answers all my questions with patience. He greets me with a smile every time, makes me feel welcome, and goes above and beyond. Truly an extraordinary employee!”
The Assist Manager ,Z in Winter Park Store FL always welcomed me and greeted me by name if she was at the checkout desks. Very knowledgeable and wanted to know about the products I decided to return.
I was able to purchase Brooks Glycerin Running Shoes for my size at the cheapest price on the market from an apparently reputable retailer (99 dollars). Shipping was likewise fast after a sleek and easy guest checkout.
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Shopping @ Nordstrom Rack has always been a great experience. I had an online return @ the Sunset Valley location and was assisted by one of their sales associates, Marjorie P. Who was extremely professional and super helpful. Thank you for always providing the best customer care!
Terri was. Very helpful and kind. She is an asset to your business. Thank you for such great service
I have always had a great experience on Norstrom Rack. But beware a FAKE Nordstrom Rack is displayed online if it appears as an ad on Facebook or an advertisement on a game. I grew suspicious when the Check out didn’t include a Nordstrom’s card or my information. BEWARE. The real rack always has the Nordstrom’s web address on the sight.
Excellent service from Ameer. He helped me with everything I needed. He was very kind. I recommend him 100%.
I had the pleasure of being helped by Paige at the Totum Lake store today. What a sweet, helpful, upbeat girl! I had not used my Nordstrom card in a long time (literally years, actually). Unfortunately, as a result, it was closed. I was fine with just cancelling the transaction as I thought it might take a long time to apply for a new one. She encouraged me to try, I did...and it went through in record time! She's an asset to Nordstrom, they are fortunate to have her in their employ. Thanks again, Paige :)
I had an excellent experience at the Winter Park Florida store after purchasing some items, returning some and buying some more! I wanted to recognize the associate who checked me out: Natalie Z. Outstanding
Maurice at store 783 is phenomenal! Very friendly and helpful
Love shopping here it’s great for things from clothes to stuff for the house.
The Rack in Woodland Hills has improved. Still not great but improved due to better leaderhip. Sergio, Malcolm, and the male manager, whose name I forget, are superb. What a team! All three care about servicing the client. Yep, three great guys who left a favorable impression February 22 (transaction 9109) at 12:46p. Sergio checked the balance on the gift card b/4 I shopped, and Malcolm helped with the purchase. Teamwork with a manager who respects his co-workers. Amazing! Five stars!
I shop at NR Boulder, CO. Bianca is a manager there and I have always found her to be so positive, helpful and accommodating. Her great attitude rubs off onto her sales team on the floor as well!
Nordstrom Rack is a leading off-price retail chain that offers a wide range of fashion products, including apparel, footwear, accessories, and home goods. As a subsidiary of Nordstrom, Inc., the company provides customers with high-quality merchandise at discounted prices, making it an appealing destination for budget-conscious shoppers seeking brand-name items. The company's website, nordstromrack.com, serves as an online platform where customers can explore and purchase products from the comfort of their homes. Targeting a diverse clientele that values both style and affordability, Nordstrom Rack caters to men, women, and children, featuring a selection that includes everyday essentials and seasonal fashion trends. With a commitment to providing an accessible shopping experience, the company aims to meet the needs of consumers looking for quality products without the premium price tag typically associated with high-end brands.
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