One delivery Preston
Great service in Preston. Always polite and on time. Only had 1 problem with a previous order which was quickly resolved and give me a voucher for the inconvenience. Highly recommend it

One Delivery is an independent food ordering and delivery service based in the UK, specializing in providing a variety of cuisines directly to customers' doors. The company aims to enhance the local dining experience by connecting consumers with nearby restaurants and food franchises. Customers can easily access their preferred cuisines through the One Delivery website and mobile apps, available on both the App Store and Google Play. In addition to serving food enthusiasts, One Delivery also invites potential franchisees to join its expanding network, offering opportunities for individuals interested in starting their own delivery business. By focusing on supporting local franchises, the company fosters community engagement while catering to a growing demand for convenient food delivery options.
One Delivery receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the service quality and friendly staff, particularly noting that certain locations, like Falmouth, provide quick and reliable delivery.
However, a substantial number of complaints highlight severe issues with order fulfillment, including excessively long wait times and cold food upon arrival. Customers express disappointment over orders taking hours to arrive, with some even reporting cancellations and poor communication from the company. The inconsistency in service quality leads to a lack of trust among users, with several urging others to avoid the service altogether. Overall, while some enjoy the service, the negative experiences dominate, leaving a sentiment of caution for potential customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 575 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 1.5 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The branch manager really cares about his customers, and the level of service the team provides”
“Delivery stated 45 mins or ASAP”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 1.4 out of 5 (poor) | — | 575 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: One Delivery is #4 of 5 on overall rating in this group. On delivery, Pure Pet Food scores higher (4.4 vs 3.0).
500 reviews of One Delivery . Filter by what matters to you.
Great service in Preston. Always polite and on time. Only had 1 problem with a previous order which was quickly resolved and give me a voucher for the inconvenience. Highly recommend it
One delivery more like open once a year worcester one delivery is absolutely terrible to be honest when they are open I had no problems with the delivery My problem is it is never open
Horrible pathetic delivery service Took them 45 minutes to contact me to let me know the restaurant is permanently shut down. Not even a word of apology He said don't use the service if you don't like it. When I asked for manager number he did not give it and blocked me. Such poor customer service. Highly suggest never to use their service
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Polarized pattern: few middle ratings. 49% of recent reviews are 4–5★ and 50% are 1–2★.
Fast and reliable service
Very fast and reliable service. It's great.
Absolute shambles of a company the Hinckley one clearly don’t know what they are doing Cancelled my order after saying they were open There reason ; (we have taken on 5 new restaurants and need to re do the menu ) This should not mean you have to close if it does your service is terrible Further more the Hinckley area had been closed for months saying we will be open soon we are re doing our menu ( nothing changed I looked )
Be careful - Franchise Manager in the Farnham/Aldershot area Alexandru Burlacu 07403 033919 had taken £54 out of my account for 2 KFC meals - I have been waiting for my £27 refund for over a week and now he has blocked my number. When I call him from another number he answers then hangs up once he knows it's me. Stay away from scammers,
Very good service
Awful! Ordered a 6 piece chicken meal for £18 - received 5 pieces of scrawny chicken drumsticks very over cooked and obviously been laying around a while! and one tiny piece of chicken!!! Called them and they said they shut in 1 hour and it’s not Their problem? They then put the phone down! And refused to answer after that! The chips were even VERY wet! Yuk! £18 down the drain! Seriously avoid!!!!!
Excellent service, they cannot do enough for you. Would recommend to anyone.
Always on time, friendly delivery driver, food always good and hot.
Great service, friendly drivers, fast delivery 👍🏻 Sunderland one-delivery
Fantastic service making me a happy man. I can have KFC while her indoors has a burger. Nice and hot when it arrived too. I’m buzzing I’ve found this take away service
One Delivery is an independent food ordering and delivery service based in the UK, specializing in providing a variety of cuisines directly to customers' doors. The company aims to enhance the local dining experience by connecting consumers with nearby restaurants and food franchises. Customers can easily access their preferred cuisines through the One Delivery website and mobile apps, available on both the App Store and Google Play. In addition to serving food enthusiasts, One Delivery also invites potential franchisees to join its expanding network, offering opportunities for individuals interested in starting their own delivery business. By focusing on supporting local franchises, the company fosters community engagement while catering to a growing demand for convenient food delivery options.
This profile hasn't been claimed by the business owner.