One Delivery is an independent food ordering and delivery service based in the UK, specializing in providing a variety of cuisines directly to customers' doors. The company aims to enhance the local dining experience by connecting consumers with nearby restaurants and food franchises. Customers can easily access their preferred cuisines through the One Delivery website and mobile apps, available on both the App Store and Google Play. In addition to serving food enthusiasts, One Delivery also invites potential franchisees to join its expanding network, offering opportunities for individuals interested in starting their own delivery business. By focusing on supporting local franchises, the company fosters community engagement while catering to a growing demand for convenient food delivery options.
One Delivery receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the service quality and friendly staff, particularly noting that certain locations, like Falmouth, provide quick and reliable delivery.
However, a substantial number of complaints highlight severe issues with order fulfillment, including excessively long wait times and cold food upon arrival. Customers express disappointment over orders taking hours to arrive, with some even reporting cancellations and poor communication from the company. The inconsistency in service quality leads to a lack of trust among users, with several urging others to avoid the service altogether. Overall, while some enjoy the service, the negative experiences dominate, leaving a sentiment of caution for potential customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 575 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 1.5 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The branch manager really cares about his customers, and the level of service the team provides”
“Delivery stated 45 mins or ASAP”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 1.4 out of 5 (poor) | — | 575 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: One Delivery is #4 of 5 on overall rating in this group. On delivery, Pure Pet Food scores higher (4.4 vs 3.0).
500 reviews of One Delivery . Filter by what matters to you.
Ordered at 8:50pm didn’t get the order until past 11pm. I phoned up at 9:30 pm to see what was happening and he told me the kfc had shut but the manager was going to fulfil the order. So it gets to 10:30pm still no food and no contact so I phone again to be told 5 mins away. Food got here at 11:16pm . It was a long 2 hour wait
NOT SECURE - AVOID, accepts a false address and does not use this to verify payment. This means anyone that find your lost payment card in the street can buy pizza with it! when you are on holiday you are forced to change address to your holiday location - app and website don't allow for ordering food away from home, eg when you are staying in a different location, doesn't allow beyond a radius from your home. Not very intelligent! Other apps detect current location and keep home address and delivery address separate for financial situation purposes. Sort this out please.
Always have a great service from these guys , especially helpful when I couldn't get a delivery slot at the supermarkets during lockdown as one delivery Barry where able to deliver me some shopping within the hour !
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Polarized pattern: few middle ratings. 49% of recent reviews are 4–5★ and 50% are 1–2★.
Owning a One-Delivery Franchise is a fantastic opportunity! if you have the experience and the passion within the restaurant, Food Delivery industry. Then look no further!! Head office will welcome you as a valued part of the business & are always there to support you. The only limit with an opportunity like this is your imagination, what you stand to gain within this company opens the doors to a network of new business contacts, establishing your own structure with a company that has Clarity. Be your Own Boss and build your franchise reputation to be an exceptional ONE!
Used Newbury franchise. They're fab! No issues, on time, tracking link worked perfectly. Would use again
One Delivery Barry goes above and beyond. Great service
Awful experience! Last night we ordered food in Newbury with one delivery from the Lebanese House restaurant. Order made at 7.30 pm and at 21:15 still no food! The one delivery area managers never replied to the various phone call I made and turned off the phone eventually. So at 21:40 I phoned the restaurant who confirmed that they no longer operate with one delivery, despite being advertised on the app. I was charged £70 and so far no one has been in touch or responded to my emails and no refund being issued. We have had a couple of bad experience with one delivery in Newbury before but this was certainly the worst and will never use it again! Still trying to get my money back!
Shocking experience. Two hours ago we ordered Indian food from Indigo in Newbury. The first driver had a puncture. The second driver had a flat tyre. Two hours in and we still do not have any food. Shocking service
Glad to say that we personally had very positive experience. Our delivery was from Jay who covers part of Coventry and part of Warwickshire. Food arrived piping hot, all correct and 3 minutes EARLIER than expected! Local takeaways are always late. Jay was polite, cheerful and respectful. Wearing correct ppe and socially distancing. We will definitely use again and sorry to see that not all of you are lucky enough to have Jay cover the area where you live!
Wish I could give 0 stars, wish I looked on here first. Ordered on Tuesday to be told an hour later they wouldn’t be sending my order. Rearranged for Thursday at 6, messaged them at 6:20 to ask if they had forgotten us. They had, and told us we would get our delivery by 7:30. At 9 we finally get a straight answer telling us our order isn’t coming. Apparently I should have a refund by the morning but judging from other reviews on here I shouldn’t get my hopes up. Just an update, as expected no refund in sight. What an absolute joke of a company. Avoid avoid avoid.
The delivery person was friendly. Everything came on time.
If I could give zero stars I would! Disgusting company! Ordered a subway from here and was told it would be with me within the hour. An hour and half past and I'm still waiting. I ring up and I'm told they are leaving in 10 mins. 3 hours later and I'm still waiting. I have called the company back many times during this period just to get hung up on, shouted at and ignored. Eventually my food did arrive. I ordered a veggie dulux only to get a baguette with a slice of melted cheese in between! Over a tenner they charged me for this! I had a cookie missing and the wrong drink. I rang back up and was told I could a 30% discount next time I ordered. I refused to take it as I would never order from there again. I asked for my money back or new food and they hung on me multiple times. They stopped answering their phone calls and this issue never got resolved!
Can't believe this company is still in business, they still owe me £34.64 from Nov 2017. Bunch of crooks. So, emailed them as per their reply, heard nothing back, so seems they are still pretending to care, but are still a bunch of crooks. :(
Recently started a franchise and I have to say has been one of the best choices I have made, the support from management and all the team is incredible, the technology that is used to run everything all works seamlessly & is very easy to manage drivers and deliveries, if you are thinking about taking on a franchise I would definitely recommend 100% One Delivery Banbridge
Started this recently and have received absolutely spot on support from management. The app works very well and I have been able to keep customers and drivers happy through max comms which has saved tons of time and effort. Thanks again for the opportunity guys! Lee One Delivery Isle of Wight
No refund received, bad service, am still owed £30.89 from February! Tried to contact Matt (franchise owner) and email address provided on T&Cs but no reply. Would like my money back please?!! Terrible! Order #17356218 Banbury
Prices are good, delivery driver polite, thanks
One Delivery is an independent food ordering and delivery service based in the UK, specializing in providing a variety of cuisines directly to customers' doors. The company aims to enhance the local dining experience by connecting consumers with nearby restaurants and food franchises. Customers can easily access their preferred cuisines through the One Delivery website and mobile apps, available on both the App Store and Google Play. In addition to serving food enthusiasts, One Delivery also invites potential franchisees to join its expanding network, offering opportunities for individuals interested in starting their own delivery business. By focusing on supporting local franchises, the company fosters community engagement while catering to a growing demand for convenient food delivery options.
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