Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.5	1,000	100%	-0.2	● Low

4.5 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.5▼ 0.2
12-month avg: 4.5
All-time: 4.5
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Booking	Trend	Reviews
Orbit Car HireThis company	4.5 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.7 out of 5 (good)	4.3 out of 5 (good)	+3%	1,000
Routes Car Rental	3.4 out of 5 (fair)	100 out of 100	3.6 out of 5 (good)	2.4 out of 5 (poor)	2.4 out of 5 (poor)	—	1,000
GO Rentals New Zealand	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.4 out of 5 (good)	4.5 out of 5 (good)	—	1,000
Lava Car Rental	4.6 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	4.6 out of 5 (good)	4.6 out of 5 (good)	—	1,000
Wiber Rent a Car	4.6 out of 5 (good)	67 out of 100	4.8 out of 5 (good)	4.8 out of 5 (good)	3.8 out of 5 (good)	—	998

Bottom line: Orbit Car Hire is #4 of 5 on overall rating in this group.

Paul Cadmore

1 review

Apr 12, 2025

Inaccurate cost offer due to inaccurate interpretation

Pre trip all seemed good - asking for cross border fee to be added we were given this and told it was 32 euros, good all sorted. Then asked for snow chains/socks and they contacted Eurocar who said they would added to our booking - no mention of cost (or no cost). Orbit told us this was free so we, as the customer (who it appears is not always right) arrived knowing we had a car booked and all equipment and bookings in place. On our arrival we initially had to ask for the snow socks as they were nt on the booking and then had a standoff where they were going to refuse us anything if we did not pay a further 100Euro for the snow sock addition. We showed them the emails from Orbit saying they were free and were simply told they do not do this item free. We and more importantly they tried to contact Orbit about this cost to no avail. I had to sign for them as a legal need on the route we were travelling and was advised to take this up with both Orbit and Eurocar on our return. I have since then tried to show/explain to Orbit car hire that due to their misinterpretation due to not clarifying snow sock costs it cost me about an extra 33% fee on pickup from what was expected. I have been blamed by all parties for not contacting Orbit at the sales desk - we tried they were not contactable, I have been blamed for signing the document at the sales desk - we still had 3 hours of driving to go and we needed the equipment. We have been offered the 4.5Euro commission fee Orbit car hire make from each hire (according to them). So in the end we are at fault/penalised for questioning their interpretation of the phrase "In addition we confirm that the equipment"snow chains" has been added to your reservation"from Eurocar to Orbit and Orbit telling me "The agency informed us that they will provide all season tires with snow chains with the rental, free of charge." I am not a person to write a negative review BUT I am really fed up with the Teflon shouldered approach to customer service when they have made a mistake and are now refusing to recompense me the extra cost they blatantly told me was not there due to their customer service operative not confirming if the word added had a cost implication. So I thought it would be great from the beginning but the after care / "customer service" rectifying the problem they - not Eurocar caused is at best dishonest. Yes we signed the paperwork because with all the evidence in email trails it seemed the issue would be easily rectified with a bit of honesty and discretion at owning a mistake and maybe ensuring staff are more careful in their interpretation of words. I believe we were miss sold this aspect which started our holiday with an unpleasant extra and a need to have a questioning discussion with the sales desk having just landed in France.

Report

Month	Average	Reviews
Oct 24	4.4	103
Nov 24	4.4	152
Dec 24	4.2	115
Jan 25	4.6	134
Feb 25	4.6	84
Mar 25	4.7	73
Apr 25	4.6	108
May 25	4.5	90
Jun 25	4.4	99
Jul 25	4.7	42

Orbit Car Hire reviews & trust report

Orbit Car Hire has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 456 positive reviews

Top complaintsof 36 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Very helpful company.

Simple and clear application

A great rental…

Very good service and great customer…

Alternatives to Orbit Car Hire

Routes Car Rental

GO Rentals New Zealand

Lava Car Rental

Wiber Rent a Car

Snap Rentals

JUCY Rentals

The CrowdTrust Experience⭐

Inaccurate cost offer due to inaccurate interpretation

We found the service excellent from…

Great value for your money

The 9 seater mini van was a Renault…

Happy customer

AutonUnion staff was very kind

Happy with how everything went

Excellent service

Great and ease to bookdealing with world know car rent is the best

no hassle

Great

Best price

Do not recommend.

Correct

Was greeted by a friendly team

I had e nice exprience

About Orbit Car Hire

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