Orbit Car Hire is an independent car hire broker that enables customers to compare car rental deals from well-known and local rental companies across over 25,000 locations worldwide. The platform is designed to assist travelers in finding cost-effective car hire options with features such as free cancellation, providing users with flexibility and peace of mind during their travel planning.
Targeting both leisure and business travelers, Orbit Car Hire emphasizes transparency and value, drawing on over 30 years of expertise in the car hire industry. The company aims to simplify the car rental process by offering a user-friendly comparison tool that highlights the best prices and customer service at every stage of the rental journey. By focusing on customer needs, Orbit Car Hire strives to facilitate informed decisions for those seeking affordable and reliable car hire solutions.
Orbit Car Hire has a positive customer experience.
Orbit Car Hire receives high praise for its efficient service and ease of use, with many reviewers highlighting quick pick-up and drop-off processes. Customers appreciate the polite and knowledgeable staff, as well as the quality of the vehicles, often noting that the cars are clean and nearly new.
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The booking process is described as hassle-free and affordable, making it a popular choice among travelers. However, some negative feedback emerges regarding issues with insurance and deposits, particularly when flight delays affect car availability. A few customers express frustration over deposits being withheld despite not receiving their rental. Overall, Orbit Car Hire is well-regarded for its service and convenience, though there are some concerns that could be addressed.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
1,000
100%
-0.2
● Low
4.5 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.5▼ 0.2
12-month avg
4.5
All-time
4.5
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
4.4
103
Nov 24
4.4
152
Dec 24
4.2
115
Jan 25
4.6
134
Feb 25
4.6
84
Mar 25
4.7
73
Apr 25
4.6
108
May 25
4.5
90
Jun 25
4.4
99
Jul 25
4.7
42
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 456 positive reviews
Easy to use31%
143 mentions
Customer service30%
135 mentions
Prices & value28%
129 mentions
Fast & efficient23%
106 mentions
“Seamless and easy at pick-up and drop-off and very knowledgeable staff providing 'all you need to know information'”
On “Easy to use” · Jul 16, 2025
Top complaintsof 36 negative reviews
Customer service22%
8 mentions
Refund22%
8 mentions
Payment issues22%
8 mentions
Charges17%
6 mentions
“Pathetic service”
On “Customer service” · Jun 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
Overall rating and review count for this company and similar companies
AutoRent, booked through Orbit Car Hire, couldn't have been more helpful. Jim (?) at the office was so kind and although I missed him on his first attempt to collect me from the airport, he immediately came back when I called him. He made the whole process easy and straightforward. The car was clean and I was given a holder so I could use my phone for GPS. I had no problems throughout my stay and, on my return, again everything went smoothly and I was soon back at the airport ready for my flight.
I wouldn't hesitate to recommend Orbit - excellent service and great value for money. Many thanks.
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Voilà 6 mois que je réclame la caution versée pour la location d'un véhicule en Turquie via orbit car, a cette heure et après une dizaine de mails . toujours rien! Il ne font absolument rien pour faire avancer les choses. Je ne recommande donc évidement pas.
It was easy to book but unable to contact the rental company to tell about delay, they were shocked that I did not have to pay a security deposit even though my paperwork said that, not orbit car hire problem, they charged extra money being late 1 min
You know a good business when something does not work out and the react positively.
This happened with Orbit and they support I had was excellent.
Thank-you Marko
Nice and easy transactions and the car itself was great, lovely and clean.
Collected at Belfast International Airport over the few days we had it got us to Antrim (base), Giants Causeway, Titanic Museum and Belfast City Centre, without a hassle.
Thank you
Poor communication, dismissive customer service, and a complete lack of accountability.
I would strongly advise caution when booking through Orbit Car Hire, as my experience highlighted poor communication, dismissive customer service, and a complete lack of accountability.
Key issues:
🚨 Unclear and misleading booking details – My rental voucher simply listed "Terminal" as the pick-up/drop-off location on the first page. As a frequent traveler to Paris CDG, I know rental companies operate in Terminal 2, so I didn’t think requesting pick-up from either terminal would be an issue. Only after looking deeper into a 24-page document did I find that the rental was actually in Terminal 1, which is a considerable distance away. This lack of clarity directly contributed to the issue, yet Orbit refused to acknowledge any responsibility.
📞 Rigid, unhelpful, and defensive responses – When I requested to pick up my car at Terminal 2 instead of Terminal 1, I was met with defensive, inflexible responses that immediately placed all blame on me. Instead of attempting to assist, Orbit repeatedly told me I should have noticed the terminal details on the other page earlier. Even though I acknowledge my oversight, clear documentation is essential for frequent travellers juggling multiple details. Their refusal to take any accountability was frustrating.
❌ Failure to provide critical information – After being forced to travel to Terminal 1, I arrived to find that the rental desk was closed, with all customers being redirected to Terminal 2 - the very location I had requested all along. Had Orbit simply checked with their supplier, they could have saved me unnecessary travel time and stress. Instead, they stuck to rigid policies without even attempting to help.
🛑 No customer advocacy - just Ts & Cs recitals - Orbit claims to provide great customer service, yet when something goes wrong, or even what you think is a simple request, they just recite supplier policies instead of trying to help the customer or uphold any empathy or care for the situation. They made no effort to contact the rental company or confirm the feasibility of my request stating they don't 'undermine supplier policies'.
💰 Meaningless refund as a “gesture of goodwill” - After several emails outlining the issue, their only response was to refund me €6.34, which is laughable given the time and effort lost due to their failure to provide accurate information. In that same email, they also patronisingly stated 'this case is closed' and I've received no further correspondence from them. They also failed to understand that actually all I wanted from the off of my original complaint was to be spoken to like a customer they actually wanted, and for them to have taken some accountability to the part they played with a sincere apology. Customer Service 101 to be honest.
📢 Repeatedly gaslighting customers in 1-star reviews - I’ve now seen multiple reviews where Orbit responds in the same defensive, dismissive tone, constantly shifting blame onto the customer rather than taking ownership of their own role in the issue.
Final verdict:
If you're looking for a customer-focused car hire broker, Orbit is not it. Their approach is rigid, defensive, and completely lacking in care or accountability. Instead of helping customers when issues arise, they stick to pointing fingers and hiding behind supplier Ts & Cs.
I don't expect them to take this review seriously, as their standard response is to double down rather than reflect. But if this review helps someone avoid the stress, wasted time, and dismissiveness I experienced, then it’s worth it.
👉 My advice: Book elsewhere until they train their staff to actually care about customers.
Very efficient collection, polite and helpful staff.
This wasn’t the car we asked for we were upgraded because they hadn’t got a small car available, this stopped my wife from driving because we were given a SUV Kia.
Orbit Car Hire is an independent car hire broker that enables customers to compare car rental deals from well-known and local rental companies across over 25,000 locations worldwide. The platform is designed to assist travelers in finding cost-effective car hire options with features such as free cancellation, providing users with flexibility and peace of mind during their travel planning.
Targeting both leisure and business travelers, Orbit Car Hire emphasizes transparency and value, drawing on over 30 years of expertise in the car hire industry. The company aims to simplify the car rental process by offering a user-friendly comparison tool that highlights the best prices and customer service at every stage of the rental journey. By focusing on customer needs, Orbit Car Hire strives to facilitate informed decisions for those seeking affordable and reliable car hire solutions.
