Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
Orlando Rent a Car receives a mixed response from customers, reflecting both commendable service and significant complaints. Many reviewers praise the efficient service and helpful staff, noting quick pick-up and clean, well-maintained vehicles.
Positive experiences highlight the ease of the rental process and the quality of the cars provided. However, a substantial number of consumers express dissatisfaction, citing issues such as long wait times, unexpected fees, and receiving older vehicles than advertised. Complaints also mention a lack of transparency regarding insurance policies and payment methods, leading to frustration among renters. Overall, while some customers enjoy a smooth rental experience, others warn potential renters to be cautious due to these recurring issues. The sentiment leans slightly negative due to the volume of complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 2.3 | 3 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient service at the Playa Del Ingles office, both at pick-up on 8/7/2025 and return on 11/7/2025”
“So STAY AWAY from this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Orlando Rent a Car is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 2.5).
500 reviews of Orlando Rent a Car. Filter by what matters to you.
Really a good and positive experience. I'll use again their services. Fast, nice, good car, return very easy, shuttle to airport. Take the full insurance to travel quietly. ATTENTION : they accept only credit card and not debit card. If you don't have credit card you will have to buy the full insurance, then don't buy this full insurance before arriving (you will have to cancel it).
Excellente expérience avec Orlando Aéroport Gran Canaria Navette aéroport régulière et fiable. Nous avions une C3 parfait état (frein...) pour des routes parfois sinueuses et avec d'importants dénivelés. Acceuil et formalités classiques. Pas pris d'assurance complémentaire (79 euros).
We rented a car in January with Orlando Rent a car in Gran Canaria and paid by credit card. Two months after returning home, Orlando rent a car allowed himself to withhold 45 euros from my credit card without giving any notice and without authorization as a reimbursement of expenses for having reported our name to the Spanish Ministry of the Interior as in the meantime a fine had arrived that we had taken during my rental. However, we had already paid the fine to the Spanish Ministry, as it should be, and so we had to pay that and in addition 45 euros to Orlando just for the fact that he reported our name. A scam also because you cannot use the credit card of a person abroad when the contract is concluded. WE DON'T RECOMMEND ORLANDO CAR AT ALL AND WILL NEVER RENT WITH THEM AGAIN.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 35% are 1–2★.
No es la primera vez que alquilé con Orlando en Las Palmas pero será la última. Entregué el coche hace más de 15 días y todavía no tengo el dinero del deposito, sigue bloqueado en mi cuenta bancaria. He contactado Orlando que me dice que hicieron lo necesario para desbloquear el dinero y que ya no pueden hacer nada. No vuelto a alquilar
È stata la prima volta che noleggiavamo la macchina con la Orlando Rent a Car e debbo dire che siamo rimasti piacevolmente sorpresi. Abbiamo prenotato un vettura della grandezza di una Renault Clio o similari con il ritiro in aeroporto. quando si noleggia é ben specificato che la vettura non la troveremo in aeroporto ma al nostro arrivo troveremo un incaricato della Orlando con un cartello che ci porterá, con una navetta presso la sede per il ritiro della vettura. Al nostro arrivo in sede siamo stati accolti cordialmente da personale qualificato che ha faeffetuato la procedura di registrazione molto velocemente chiedendo ovviamente patente e carte di credito per garanzia. (la richiesta di carta di credito viene specifivata al momento della prenotazione). Una volta terminate le pratiche ci é stata consegnata la vettura. una macchina nuovissima non aveva neanche 20mila km era una Citroen C3 con molti optional, addirittura l'Intelligent Key System, la vettura era benzina. abbiamo noleggiato la macchina dal 21 apeile al 3 maggio e abbiamo pagato 235 euro veramente un ottimo prezzo. alla riconsegna della vettura é stato fatto il check out con un addetto del personale il quale ha visionato la vettura e controllato che la vettura fosse stata riconsegnata con il pieno ( cosa importante e non da sottovalutare). inoltre una navetta ci ha riaccompagnato in aeroporto in perfetto orario. Sicuramente riutilizzeró ancora il loro servizio perché mi sono trovato veramente bene. grazie per la professionalitá
Un horror.Un timo lo de cobrarte el depósito lleno y que lo tengas que devolver vacío.Nunca me había pasado. Mal.Muy mal.
Gran canaria, orlando perfetti, ci sono venuti a prendere all aeroporto anche in anticipo, riconsegnata la macchina e fopo 10 minuti siamo stati riportati in aeroporto. Veramente perfetti, professionalità tutto perfetto.
We rented a car from Orlando Gran Canaria from their office nearest the airport at Sucursal de Arinaga. Collection from the airport was very easy and we were driven to their office about 15 minutes away. There we were served by Vicente Gabriel who was truly excellent. Very engaging and helped us with ideas of where to go on the island. The car was a bit old, over 100000km, but as we only paid £50 for the week and the car was perfectly reliable we have no complaints. And an extra driver was free. All in all a very good experience . Please ensure Vicente receives our feedback. Thank you.
We had a very good experience with this company. we did have to wait a bit about 20 minutes at the meet and greet, but that was the only slight hiccup had. we received a Renault Captur, which was a nice upgrade, great for 4 adults. Handback was quick and painless, they checked the Car and Fuel and we were dropped to the Airport Quickly. Dave
I don't know where these positive reviews come from but beware especially if renting in the USA. Recent Orlando rental price was very good, paid in full until you read the fine print which most people don't. They do not accept non USA drivers insurance and you will be charged $25/day for liability and $10/day CDW even if you have proof that your carrier or credit card provides coverage. Also beware they charge $9.99/day for toll road coverage and unlike other rental companies you cannot use your own Sun pass. If you don't buy their coverage and you go through a toll you will be charged $25/toll. This is all written in QEEQs fine print. What seemed like an inexpensive 25 day rental of $525 Canadian dollars turned into an extra $800 USD for insurance and surcharges. Oh yes $120 facility fee and $48 service charge were added. Even though we religiously avoided toll roads we received a bill 2 weeks after we returned for 3 tolls that we never used and they would not send documentation of the charges. If you want to get ripped off then be my guest but don't believe the positive reviews.
Ich habe mir bei der Autovermietung Orlando angemeldet und versucht ein Auto zu mieten. Nachdem ich den Wagen mit meiner American Express Karte angezahlt hatte, kam die Antwort das gerade viele Anfragen wegen einen Mietwagen gestellt wurden und ich mich gedulden soll. Es kam keine Rückantwort mehr. Dann bin ich direkt zu der Autovermietung Orlando gegangen und wollte mit der American Express Kreditkarte einen Wagen buchen. Dort wird die Kreditkarte nicht angenommen. Meine Anzahlung ist weg und niemand gibt darüber Auskunft. Niemals dort einen Wagen buchen !
Para todos aquellos que vayan a alquilar con ellos lean opiniones por favor, en mí caso estuve alquilando con ellos en varias ocasiones y no tuve problema alguno hasta esta última vez, hice una reserva por la web con un código promocional del 10% de descuento que tuve que pagar online sí o sí, en la web puse una fecha y estando en una boda me llaman y me escriben al whatsapp y me dicen que el coche lo tengo que devolver porque se hizo la reserva de un solo día que tengo que volver a ir para pagar lo que falta y a hacer un contrato nuevo. Tuve que ir al día siguiente y estuvieron revisando la reserva y documentación y me dijeron que su compañera se había confundido en la recogida al poner los datos mal, se queda todo saldado; pero para mí sorpresa cuando ya una vez que entrego el coche antes de coger el avión recibo una llamada ya habiendo llegado a mi destino del vuelo de que me tienen que hacer un cargo de 100€ porque la compañera se había equivocado al corregir los datos al llegar y que están en temporada alta y que por eso me cuesta el coche más caro, le explico que por un día no se puede cobrar 127€ cuando yo había hecho una simulación en la web para días después de yo llegar por los mismos días que yo tengo y me daba el importe que yo pagué. Me hicieron un cargo sin mí consentimiento y les dije que por qué no se me explicó esto en la entrega del coche, no que lo hacen una vez que yo ya no estoy en Las Palmas. La persona que me atendió al teléfono responsable de la sucursal del aeropuerto ( Gran Canaria ) Arinaga, el señor Ridam cuando le pregunto que por qué no me explicó todo esto ese mismo día que fuí que había llamado a la compañera y me había roto el contrato anterior haciendo uno nuevo y su respuesta es : Yo no llamé a ninguna compañera y no rompí nada. Quiero que quede constancia de lo que me ha pasado para que los demás se anden con OJO a la hora de alquilar, ya que según ellos no pueden ver las reservas que se hacen por la web ni los códigos promocionales... Lo voy a publicar por todos los sitios y voy a poner una hoja de reclamaciones!! ese dinero es mío y ni de ellos. Espero que haya servido para todos los que piensen alquilar. Un saludo.
Veldig billig, bra og trygt utleiefirma. Negativt: var at jeg ikke fikk noe informasjon om hvor bussen gikk fra. Vi endte derfor med å ta taxi fra flyplassen til utleiestedet. Bilen var i god stand, men det var noen litt løse deler i karosseriet. Alt i alt bra. Kommer til å leie her igjen.
We booked their car in advance. through Ryanair/Booking/Rentalcar website/app, thinking that that would make it safer, but sadly it didn't (mabye it even made it worse) We expected "meet&greet" on the LasPalmas Airport, but no one was waiting, there were no signs were to wait. we waited and searched and after about half an hour we called them first time - the call took 15 seconds (they just said, yes yes, airport, wait) .. And we waited. 8 calls, hour and a half later (tired, hungry, angry and scared that we got scammed) i canceled our reservation through the phone (they said ok (i think), but that they'll have to request the refund from the app-agency) Then we had to rent from some other rentacar agency on the airport, which cost us almost three times the money (as we couldnt check and compare the prices online and "fight", because we were, on the road for almost 14 hours by then) I thought that refund would be easy deal, as no one came pick us up and we didn't get the car - but more than three in app "complaints" and ten mails later, they kept telling us that the cancelation is not possible anymore, because it was past our pickup hour. And we have to wait for the end of our rental to make a complaint, but best they will do was maybe return the insurance. So, a big big "AVOID at all cost" for Orlando and Ryanair/Booking rentacar app !!
Urimelig ventetid på shuttlebus i lufthavnen Ca 2 timer. Ingen information, man ved ikke om man er glemt. For få mennesker til for meget arbejde ved aflevering, igen lang ventetid. Bilen var ok. Personalet var ok, systemet fungerer ikke særligt godt. Kan ikke anbefales.
Tuvimos un accidente del cual no fuimos culpables, llevamos la pertinente denuncia conforme no eramos culpables pero no nos devolvieron la franquicia de 600 euros, porque se tenian que poner de acuerdo los seguros. Hasta aqui lo entiendo pero llevo un mes esperando y no me han devuelto el dinero aun sabiendo que solo tienen 28 dias para retenerme el dinero. JAMAS VOLVERE A ALQUILARLES UN COCHE
Undurchsichtige Verträge. Nach zwei Monaten die Kreditkarte mit Gebühren belastet.
Una vergüenza! Te cobran 45 euros de administración por una multa que me enviaron a mi casa. Encima un coche en fatal estado que consumía excesivamente gasolina.
If I could give a minus stars I would have we order a car online we had to wait for the shuttle 45 min to pick us up then when we get there even though i had my own full coverage insurance they still charged me a fee that is almost the same as not having insurance and having to pay for one i booked the rental for $15 a day i ended up paying $55 while just few days ago i was @ priceline and didn't get charged anything extra they are scammers worst experience in my life specially after a long trip and being tired already and also the process was amazinling slow took us about 2 hours to get our car
Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
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