Awesome job
Awesome job ! As always thanks for all that you do

OTR Solutions is a financial service provider specializing in factoring solutions for the trucking, freight, and fleet industries. The company offers same-day funding and transparent pricing, with an emphasis on eliminating hidden fees. Their core services include non-recourse freight factoring, which enables trucking companies to receive immediate cash for their invoices, and a fuel card program that provides fuel credits and discounts to carriers. Targeting businesses of all sizes within the transportation sector, OTR Solutions aims to enhance cash flow management for its clients. With a comprehensive platform, the company supports carriers and brokers by streamlining financial processes and improving operational efficiency. By focusing on the unique needs of the trucking industry, OTR Solutions has established itself as a reliable partner for transportation businesses seeking financial stability and growth.
OTR Solutions receives high praise for its outstanding customer service and knowledgeable team, with many reviewers expressing appreciation for the support they receive. Customers frequently highlight the fast payment process and hassle-free invoicing, making their experience enjoyable and reliable.
However, there are notable complaints regarding the company's handling of accounts, with some users reporting issues such as account closures without notification and delays in obtaining release letters. Additionally, a few reviewers criticize the fuel card program as ineffective and the overall service as similar to other factoring companies. Despite these concerns, the majority of feedback reflects a positive sentiment towards OTR Solutions, emphasizing their helpfulness and commitment to customer satisfaction. Overall, the sentiment leans strongly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 155 | 100% | -0.3 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 4.9 | 19 |
| Jan 25 | 4.7 | 49 |
| Feb 25 | 4.8 | 27 |
| Mar 25 | 4.7 | 11 |
| Apr 25 | 4.7 | 6 |
| May 25 | 4.6 | 10 |
| Jun 25 | 5.0 | 7 |
| Jul 25 | 3.8 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 155 most recent reviews.
“A good lead/guide for business”
“It’s awful, all the time there is a problem with one par of their procedure, delay in payment and not cooperating wit...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 1.8 out of 5 (poor) | +1% | 155 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.6 out of 5 (poor) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 1.8 out of 5 (poor) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 27 |
Bottom line: OTR Solutions is #3 of 5 on overall rating in this group. On value, Oodle Car Finance scores higher (3.5 vs 1.8).
155 reviews of OTR Solutions. Filter by what matters to you.
Awesome job ! As always thanks for all that you do
They are doing all the right things. I appreciate their customer and their friendliness. Whenever I have a issue with brokers they always fix it.
Awesome as usual!! Thanks!!
Always going over and beyond for us.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
No direct numbers the anyone and they hardly answers the phone calls and 9 out of 10 they don't email back .i.had a great experience with Sarah gay she is very nice and she goes extra miles to make sure i get pay and she always Amber's my emails....thanks ps i.dont know the date so I will pick any date bc i cant summit without it
very knowledgeable and professional team, always willing to help and provides the best service anytime we need it, I have been working with them for many years and i won´t change OTR for any other, they´re the best. Very pleasant and helpful team
TEAM SAM CAN ALWAYS BE RELIED ONE TO BE EFFICIENT AND EFFECTIVE.
One suggestion will be extended the cut off time at least 2 more hours.
Fast and dependable
Otr capital is the worst factoring company i have use in a decade. They make issues over anything like return loads that have updated rate confirmation from the broker explaining every stop including double pay. Things like the broker asking for a blind BOL del. They don't seem to understand trucking at all. They waste carriers time asking questions only to then email broker and ask same questions. If you haul for the same broker everyday hopefully they have time everyday to respond to them asking the same questions everyday
Worse company to work with, they delay your payments and make you do severals call and emails to the brokers, once you got and answer from broker then they pay you. Make not sense have a factoring that make you do the collection and they charge a commission.
Recurring Issues with OTR: BOL Errors & Communication Problems over the last 7 months. OTR: Significant Service Deficiencies Frustrating Experience with OTR Services Google Review Body: "I am writing to express my extreme dissatisfaction with OTR's services. This is not the first time we've encountered issues with Bill of Lading (BOL) processing. Recently, we received only one page of a two-page broker-supplied BOL, causing significant delays. Heavy Hauling Heavy Haulers provides its own complete BOL, which has always worked seamlessly for us. We provide broker BOLs as a courtesy, but OTR's inability to handle this basic requirement is unacceptable. Furthermore, the lack of proper training within the OTR team is evident. Simple issues are repeatedly overlooked despite clear explanations, leading to ongoing frustration. Communication barriers are also a major concern. We receive emails entirely in Spanish, and even English communications often suffer from incorrect or missing translations. Delays in communication, or a complete lack thereof, are frequent. Some team members also struggle with basic email etiquette, failing to respond to inquiries or check email threads for updates. These persistent issues are causing severe disruptions to our operations. I urge OTR to address these critical concerns immediately, including: Resolving the recurring BOL errors through enhanced training and improved quality control. Implementing and enforcing proper communication protocols with timely responses, accurate translations, and appropriate email usage. Reviewing and improving internal processes to prevent these issues from happening again. I expect a prompt and comprehensive response outlining the steps OTR will take to rectify these serious service deficiencies."
5 star service! Dana Lewis's team and Dana are the best! We have been with OTR SOLUTIONS for over 8 years now and have had every opportunity to change factoring companies, but wouldn't change services even if they paid me!
We've been partnered with OTR Solutions for over four years now, and the experience has been nothing short of exceptional. Tyler Cromwell and the entire team have consistently delivered top-notch service, making them an invaluable part of our business operations. In this industry, we get calls from other factoring companies all the time trying to win our business. Saying "no" to them is easy because our relationship with OTR Solutions is simply unmatched. The professionalism, reliability, and genuine care they show for our success set them apart from the rest. The support we receive is proactive, personalized, and dependable—exactly what we need in a factoring partner. OTR Solutions has not only helped streamline our cash flow but has also allowed us to focus on growing our business with confidence. If you're looking for a factoring partner you can trust long-term, we can't recommend OTR Solutions enough. Thank you, Tyler, Nick and the entire OTR team, for being an essential part of our success!
Working with Team Dana has been an awesome experience. They are very helpful, thorough, accommodating and on time. They get it! the trucking business is challenging and they always help out where they can. We appreciate the hard work.
OTR Solutions is a financial service provider specializing in factoring solutions for the trucking, freight, and fleet industries. The company offers same-day funding and transparent pricing, with an emphasis on eliminating hidden fees. Their core services include non-recourse freight factoring, which enables trucking companies to receive immediate cash for their invoices, and a fuel card program that provides fuel credits and discounts to carriers. Targeting businesses of all sizes within the transportation sector, OTR Solutions aims to enhance cash flow management for its clients. With a comprehensive platform, the company supports carriers and brokers by streamlining financial processes and improving operational efficiency. By focusing on the unique needs of the trucking industry, OTR Solutions has established itself as a reliable partner for transportation businesses seeking financial stability and growth.
This profile hasn't been claimed by the business owner.