Sensational service from Sara
Sensational service from Sara, Thomas and Chris! Thanks so much guys!

PAIR Mobile is a leading phone repair company based in Ireland, specializing in a wide array of repair services for mobile devices including iPhones, Samsung, Huawei, and iPads. Established in 2010, PAIR Mobile has grown to serve customers across multiple locations, including Dublin, Cork, and Limerick. The company offers an extensive range of services, such as screen repairs, battery replacements, water damage diagnostics, and power problem diagnostics. With a commitment to using 100% genuine parts for all repairs, PAIR Mobile ensures a premium repair service for its customers. Targeting individuals in need of quick and reliable mobile phone repairs, PAIR Mobile caters to a broad customer base looking to restore their devices to optimal functionality. The company facilitates an easy booking process online, allowing customers to book repairs and drop off their devices at their preferred PAIR Mobile location. By maintaining an excellent service rating and prioritizing customer satisfaction, PAIR Mobile positions itself as a trusted choice for mobile phone repairs in Ireland.
PAIR Mobile receives high praise for its efficient service and helpful staff, with many customers noting quick turnaround times for phone repairs. Reviewers frequently highlight the professionalism and friendliness of the technicians, who are described as knowledgeable and caring.
Positive experiences include successful screen replacements and prompt assistance, making it a go-to option for tech-related needs. However, some customers express frustration with long wait times and miscommunication regarding appointments, particularly when they were told to return for services after traveling significant distances. Despite these occasional complaints, the overwhelming sentiment remains positive, with many recommending PAIR Mobile for its reliable and speedy service. Overall, PAIR Mobile is well-regarded for its customer service and repair efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 594 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 4.7 | 12 |
| Oct 24 | 4.7 | 13 |
| Nov 24 | 5.0 | 13 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 4 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 4.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 3.7 | 3 |
| Jul 25 | 3.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I recently had the screen on my iPhone and iPad replaced in Pair Swords”
“Do yourself a favour and stay away from Pair, worst customer service ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tech Support.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.5 out of 5 (good) | 4.0 out of 5 (good) | −6% | 594 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: PAIR Mobile is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 3.5).
500 reviews of PAIR Mobile. Filter by what matters to you.
Sensational service from Sara, Thomas and Chris! Thanks so much guys!
Pleasant people and was repaired on time
Fast turn around on screen replacement!!
Quick easy and Professional service. I bought a screen protector thismorning just after they opened. The gentleman in the shop took his time in fitting and cleaning the phone and took his time so as to do a great job. Very happy with the service.
Quick answers to the questions people ask most.
Repair times can vary depending on the issue and device. However, many customers have experienced quick turnarounds, often within the same day. For a specific estimate, please visit our website or contact us directly.
Yes, we strive to provide upfront pricing for common issues. For a detailed estimate based on your specific needs, please visit our website or contact one of our stores directly.
PAIR Mobile specializes in repairing a wide range of devices, including smartphones and tablets. For more information on the types of devices we service, please check our website or reach out to us.
We stand behind the quality of our repair services. For detailed warranty information, including terms and conditions, please visit our website or inquire in-store.
Customer satisfaction is paramount to us. If you're not satisfied with the service received, please contact us directly to discuss your concerns and how we can make it right.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My daughter bought a second hand phone in Pair in Nov 21 . She dropped the phone and it cost €180 to repair screen and replace screen protector . I had to take it in numerous times after that repair as it wasn’t working ,the lines reappeared and the Face ID didn’t work.On each occasion all they could recommend was to send it to Apple to fix Face ID at a cost of €500 and €150 for them to fix the screen. On one occasion the technician was listening and he said he would sort out the Face ID which he did. The phone is in an Otto box and has the triple layer screen protector as recommended by the staff when they initially repaired it but it is still not working correctly it freezes all the time and have lines along the screen. I went into the shop today to speak directly with the manager but she was completely unhelpful .When I was leaving the shop I said I will have to make a complaint the manager said ’you dropped it ‘ . I have never made a complaint before but I would not recommend Pair in Limerick as I was disgusted at the managers lack of courtesy rudeness and overall poor customer service.
I had a repair conducted on my iPhone by PAIR Mobile Wilton Cork. The repair didn't work with the screen unusable and consistently failing to register touch. I sent the company an email but it wasn't replied to. Turned out my email was lost due to an admin error; the engagement once they found out about the issue was incredible; they couldn't do more to address my issue. My repair is still ongoing but extremely impressed at the ends they're going to, to support their customer.
lovely girl easy to deal with .great at her job thats why i keep coming back . well stocked shop
Great customer service from Caro today 30/1/22😊
Pair dundrum: My wife was charged 30 Euro for installation of a virtual home button on her iPhone while getting the screen. Given this is a standard menu option on the iPhone there was no installation- what would call this type of deception. To top it all she was only issued with a receipt for the glass repair not the “installation “!!!!!! Wonder why?????
Brought a case from them for an iPhone 11 walked out the and tried to fit it, too large so went straight back, realized I had an iPhone 11 Pro which are a different size, which I didn’t know , guy behind the counter didn’t ask me and wouldn’t change or even give me a discount on the correct one, made me wait for a manager for 15 minutes but never turned up, threatened to call security on me , why I don’t know, went from no you cannot have a refund to I’ll call security before I had chance to even answer, poor service, very poorly trained and poor attitude, avoid at all costs.
Rude staff, told id get a refund, bought a second phone case as I'd left without the first poorly fitting one to be changed, store worker told me I'd be refunded for the first one when I brought it back..brought first back. And was refused refund. Waste of time don't bother with this shop.
Great service
AMAZING customer service helpful find other stores it had what I needed for my phone would highly recommend
Brill service
Great service
PAIR Mobile is a leading phone repair company based in Ireland, specializing in a wide array of repair services for mobile devices including iPhones, Samsung, Huawei, and iPads. Established in 2010, PAIR Mobile has grown to serve customers across multiple locations, including Dublin, Cork, and Limerick. The company offers an extensive range of services, such as screen repairs, battery replacements, water damage diagnostics, and power problem diagnostics. With a commitment to using 100% genuine parts for all repairs, PAIR Mobile ensures a premium repair service for its customers. Targeting individuals in need of quick and reliable mobile phone repairs, PAIR Mobile caters to a broad customer base looking to restore their devices to optimal functionality. The company facilitates an easy booking process online, allowing customers to book repairs and drop off their devices at their preferred PAIR Mobile location. By maintaining an excellent service rating and prioritizing customer satisfaction, PAIR Mobile positions itself as a trusted choice for mobile phone repairs in Ireland.
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