Pak Cargo Services is a UK-based cargo service specializing in the transportation of parcels and luggage to Pakistan. The company offers a reliable door-to-door delivery service, ensuring that customers can send their belongings safely and efficiently. With competitive rates starting from £1 per kilo for sea cargo and £7.50 per kilo for air cargo, Pak Cargo Services caters to individuals and families looking to send personal items, gifts, or furniture back home. The company operates across all major UK cities, including London, Birmingham, Cardiff, and Manchester, providing a convenient solution for the Pakistani diaspora. Customers benefit from features such as parcel tracking, safe packing, and customs clearance assistance, allowing for a seamless shipping experience. Pak Cargo Services aims to keep customers informed throughout the delivery process, ensuring their items arrive in perfect condition and on time.
Pak Cargo Services receives a mixed response from customers, with many praising the reliability and timeliness of their service. Reviewers highlight positive experiences, noting that parcels often arrive intact and on time, with commendations for the supportive customer service team.
Long-term users express satisfaction, stating they have consistently enjoyed good experiences over the years. However, significant complaints arise regarding delivery issues, with several customers reporting severe delays and unprofessional customer service. Instances of lost or stolen items further contribute to dissatisfaction, particularly with communication from staff. While many appreciate the service's efficiency, the recurring delivery problems and poor customer interactions leave a notable negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 46 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 2.3 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 4.3 | 18 |
| Feb 25 | 4.4 | 7 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 5.0 | 3 |
| May 25 | 5.0 | 1 |
| Jun 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“I been using this service from last 20 years very good experience 👏”
“Extremely poor customer services on the phone desk @ 02074584422”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 2.7 out of 5 (poor) | 5.0 out of 5 (good) | — | 46 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Pak Cargo Services is #5 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.7).
46 reviews of Pak Cargo Services. Filter by what matters to you.
Over a year ago
I been using this service from last 20 years very good experience 👏
Over a year ago
My cargo was collected today and this is my third time I have used the service.Each time I have had the best experience with the team and they always answer my concerns . I 💯recommend people to use t... See more
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Polarized pattern: few middle ratings. 59% of recent reviews are 4–5★ and 41% are 1–2★.
Every time my regular pet food delivery is with Paak, I know there will be a problem. They say they will reschedule my delivery without giving a date, then they come after 9pm and say I was out when I was home. Unfortunately I am unable to choose my transport company but these people are the worst. This is not the first time I have had a bad experience with Paak, which has driven me to give this bad review
I been using this service from last 20 years very good experience 👏
My cargo was collected today and this is my third time I have used the service.Each time I have had the best experience with the team and they always answer my concerns . I 💯recommend people to use this cargo service for best results and everything getting there and no items missing. Well Done Euro Team Cargo 👍
I recently sent a parcel with some expensive items (like an air fryer, heater, iron, clothes, perfumes, etc.) from the UK to Pakistan through this courier service,I was initially so confused and worried that something might go wrong or that my items might get stolen as i have heard of other courier companies , but everything arrived in perfect condition! I am still in shock at how trustworthy and reliable this service is. ♥️ A special thank you to Faiza for answering all my questions. She was so polite, professional, and cooperative throughout the entire process. I’m incredibly impressed, and I’m definitely giving five stars for this excellent service. Highly recommend!
Used 3rd time to send parcels to Pakistan . Very happy received on time and all intact nothing missing.will use in future . Customer service is great Mohammad
Pak direct cargo is great company to send parcel to Pakistan. I send my parcels over 2, 3 times and that reached safely. They give door to door service with supportive and excellent customer service.
Sent parcel end of October and now March and still waiting. They told me begining of Jan then Feb and then March it will get delivered.
Very pleased with the service provided, from start to finish, for sending parcels to Pakistan both by sea and air. Parcels arrived ahead of time and in same condition as sent. Highly recommend. 9th March 2022 Once again, I used this service for air & sea cargo. Once again, excellent service, highly recommend. 8th February 2024 Third time I used this service for delivery of my cargo by air. Again it was delivered on time. I did not encounter any issues.
The best service it was my 1st time experience with pak cargo and had really good experience safe and on time.. keep it up. Good luck for future.
I’ve been using Euro Pak Cargo since 2020, and they have never let me down. They are the most reliable, supportive, and accommodating cargo service I’ve come across. Whether it’s last-minute shipments or specific requests, they always go the extra mile to help. Not only are they cost-effective, but their professionalism and efficiency make the whole process smooth and stress-free. I highly recommend them to anyone looking for a trustworthy cargo service! 🚛📦✨
Bad experience!! Extremely poor customer services on the phone desk @ 02074584422. I have called at this number and the lady who attended the call has poor phone etiquettes, was loud, had attitude and was not considerate or had listen me well. My parcel was late for over 4-5 weeks. Delay is okay as things not always go as planned however the phone operator needs to be replaced if company wants more customers. Not using this service due to the bad customer service over the phone !
Used 1st time to send parcels to Pakistan . Very happy received on time and all intact nothing missing.will use in future . Customer service is great
Order 9154 Item collected from my place 09th October and till today 30th Jan 2025 not delivered. when I called the number 02074584422 answer is delayed due to some random reasons when asked for evidence for those Randoms reason no reply told to email. when I said as per tracking its showing with local courier but its showing since last 3 days no update I was told to call them myself when I question why should I call them I paid the service to you you should chase it up. rude and unprofessional staff and misleading
Unprofessional customer service, Stolen Items and Delayed Delivery I had the worst and horrible experience with this delivery service. We sent the items on the 10th October and still chasing it up for update. First delivery was late then valuable stuff were missing when it arrived. Every time I tried to contact their customer service, I had a rude attitude from their admin team and felt like they are accusing us for sending valuable item with them. If that was the case why they didnot mention anything on pick up . Their attitude was that they are only responsible to send , if it doesnot arrive on the other side they are not responsible . This level of negligence and unprofessionalism is unacceptable. I would never recommend their service to anyone! Such a professional Reply from 😡why these people are allowed to operate pak cargo Hi Nazia Sorry to hear that you got your 4 bags and your half stuff was inside also you guys never mentions it’s new stuff and it was not insurance or anything we are just expecting old clothes and Chaneged £1.25 per kg no insurance people are sending used clothes which are not wearables anymore in uk so they send to poor people we have sent you 4 bags your staff was inside as you guys told now In Pakistan custom has right to check the anyone bags ,sacks or suitcases etc they are legalised in their jobs we can not stop and we are sorry if you lost your some of the items We can not do any further on more on it but if you really want to to speak about it as we have given to you or Pakistan team contact details you guys directly deal with them we cannot do anything because we don’t have Thanks
Best cargo Service UK to Pakistan customer service are amazing and helpful thank you 🙏
I’ve been using this for quite some time now this service, and it’s always kept the great fast delivery and care for my parcels. Very reliable and I highly recommend. The customer service from the staff are always respectful and well mannered.
I had the worst experience with this delivery service. I sent my delivery on 23rd April 2024, but it wasn’t delivered until November, and even then, two of my bags were missing. The remaining two bags were eventually delivered in December, but they arrived with a lot of valuable items missing. Every time I tried to contact their customer service, either no one responded, or when they did, I was given vague excuses like “it will be delivered soon” or told to “file a claim.” This level of negligence and unprofessionalism is unacceptable. Think a hundred times before trusting them with your delivery – I would never recommend their service to anyone!
I have been using Pak Cargo Services UK for over 10 years to send cargo to Pakistan, and I can confidently say they are one of the best in the business. Their reliability and professionalism are unmatched. Communication with their team is always smooth and straightforward, ensuring that every step of the process is clear. Their prices are competitive, offering great value for the quality of service provided. The pick-up process is hassle-free, which makes the experience even more convenient. I highly recommend Pak Cargo Services UK to anyone looking for a dependable and efficient cargo service. I will definitely continue using their services in the future.
Pak Cargo Services is a UK-based cargo service specializing in the transportation of parcels and luggage to Pakistan. The company offers a reliable door-to-door delivery service, ensuring that customers can send their belongings safely and efficiently. With competitive rates starting from £1 per kilo for sea cargo and £7.50 per kilo for air cargo, Pak Cargo Services caters to individuals and families looking to send personal items, gifts, or furniture back home. The company operates across all major UK cities, including London, Birmingham, Cardiff, and Manchester, providing a convenient solution for the Pakistani diaspora. Customers benefit from features such as parcel tracking, safe packing, and customs clearance assistance, allowing for a seamless shipping experience. Pak Cargo Services aims to keep customers informed throughout the delivery process, ensuring their items arrive in perfect condition and on time.
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