Pak Cargo Services is a UK-based cargo service specializing in the transportation of parcels and luggage to Pakistan. The company offers a reliable door-to-door delivery service, ensuring that customers can send their belongings safely and efficiently. With competitive rates starting from £1 per kilo for sea cargo and £7.50 per kilo for air cargo, Pak Cargo Services caters to individuals and families looking to send personal items, gifts, or furniture back home. The company operates across all major UK cities, including London, Birmingham, Cardiff, and Manchester, providing a convenient solution for the Pakistani diaspora. Customers benefit from features such as parcel tracking, safe packing, and customs clearance assistance, allowing for a seamless shipping experience. Pak Cargo Services aims to keep customers informed throughout the delivery process, ensuring their items arrive in perfect condition and on time.
Pak Cargo Services receives a mixed response from customers, with many praising the reliability and timeliness of their service. Reviewers highlight positive experiences, noting that parcels often arrive intact and on time, with commendations for the supportive customer service team.
Long-term users express satisfaction, stating they have consistently enjoyed good experiences over the years. However, significant complaints arise regarding delivery issues, with several customers reporting severe delays and unprofessional customer service. Instances of lost or stolen items further contribute to dissatisfaction, particularly with communication from staff. While many appreciate the service's efficiency, the recurring delivery problems and poor customer interactions leave a notable negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 46 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 2.3 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 4.3 | 18 |
| Feb 25 | 4.4 | 7 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 5.0 | 3 |
| May 25 | 5.0 | 1 |
| Jun 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“I been using this service from last 20 years very good experience 👏”
“Extremely poor customer services on the phone desk @ 02074584422”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 2.7 out of 5 (poor) | 5.0 out of 5 (good) | — | 46 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Pak Cargo Services is #5 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.7).
46 reviews of Pak Cargo Services. Filter by what matters to you.
Every time my regular pet food delivery is with Paak, I know there will be a problem. They say they will reschedule my delivery without giving a date, then they come after 9pm and say I was out when I was home. Unfortunately I am unable to choose my transport company but these people are the worst. This is not the first time I have had a bad experience with Paak, which has driven me to give this bad review
I booked with them the pickup consignment 15 days prior to the actual date. I was told 1.5 pounds per kg charges would apply upto 40kg package of mixed items. I could pack items in a bin liner. I could pay the pickup guy by cash or via a link within 2 days after the pickup. A week before the pickup date I received a message saying 1.75 pounds per kg would apply. On the date of pickup, I called to check what time they will come and collect the parcel and they said that: 1. They were fully booked on the day and because of that they were NOT going to pickup the parcel that day. 2. They gave me the option to pack everything in boxes that needed to be of the exact dimension that they provided and they will get them picked up by Parcel Force the next day but only if I made an advance payment for it. (Please note that earlier at the time of booking they mentioned that I could pack everything in a bin liner and boxes weren't needed.) On the pickup date I told them I didn't have boxes, to which they responded completely uninterested that: 1. We don't know where you can get the boxes from, but the parcel needs to be in boxes 2. We have our own boxes worth 15 pounds per box that you can get if you want!!! EXTREMELY DISCOURTEOUS CUSTOMER CARE! (We don't know where to get the boxes. You must make an advance payment) HIDDEN CHARGES! (15 pounds per box) INCOHERENT PROCESSES (1.5 pound per kg and later 1.75 pounds per kg. Confirming pickup and later denying it. Payment by cash or even within 2 days of pickup and later asking for advance only. Bin liners vs. Boxes only)
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Polarized pattern: few middle ratings. 59% of recent reviews are 4–5★ and 41% are 1–2★.
Pak Cargo Services is a UK-based cargo service specializing in the transportation of parcels and luggage to Pakistan. The company offers a reliable door-to-door delivery service, ensuring that customers can send their belongings safely and efficiently. With competitive rates starting from £1 per kilo for sea cargo and £7.50 per kilo for air cargo, Pak Cargo Services caters to individuals and families looking to send personal items, gifts, or furniture back home. The company operates across all major UK cities, including London, Birmingham, Cardiff, and Manchester, providing a convenient solution for the Pakistani diaspora. Customers benefit from features such as parcel tracking, safe packing, and customs clearance assistance, allowing for a seamless shipping experience. Pak Cargo Services aims to keep customers informed throughout the delivery process, ensuring their items arrive in perfect condition and on time.
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