Petsupplies is an online platform dedicated to providing a comprehensive range of pet supplies for animal owners. The company’s website, petsupplies.direct, offers an extensive selection of products including food, toys, grooming supplies, and accessories for various types of pets. By focusing on quality and affordability, Petsupplies aims to cater to the needs of pet owners looking for reliable and convenient purchasing options. The target customers of Petsupplies include pet owners, breeders, and animal enthusiasts who are seeking to enhance the well-being of their pets. With a user-friendly interface and a commitment to customer satisfaction, the platform serves as a trusted resource for individuals looking to procure essential pet products online. Through its diverse offerings, Petsupplies contributes to the growing market of pet care and supplies, helping customers find the right items for their beloved animals.
Reviewers express significant frustration with Petsupplies, highlighting severe issues with order fulfillment and customer service. Many customers report long delays, with one individual waiting five months for their order, while others claim they received no communication after payment was taken.
Despite a small number of positive experiences, where some customers are pleased with their purchases and timely deliveries, these instances are overshadowed by the overwhelming negative feedback. Common complaints include unresponsive customer service, invalid email addresses, and orders marked as pending indefinitely. The sentiment is overwhelmingly negative, with consumers warning others to avoid the company due to its perceived fraudulent practices. Overall, Petsupplies faces serious credibility issues among its customer base.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.6 | 9 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jan 2023.
| Month | Average | Reviews |
|---|---|---|
| Oct 22 | 1.0 | 2 |
| Nov 22 | 1.0 | 2 |
| Dec 22 | 1.0 | 2 |
| Jan 23 | 3.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“No reply to emails as to where the product was”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.6 out of 5 (poor) | 0 out of 100 | — | 9 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | −33% | 407 |
Bottom line: Petsupplies is #5 of 5 on overall rating in this group.
9 reviews of Petsupplies. Filter by what matters to you.
Over a year ago
Placed an order 31/8 last year. No reply to emails as to where the product was . I gave up . Very odd that I have now received the product on the 18th January 2023 with an invoice dated last August .... See more
Over a year ago
There have been many negative reviews for this company so I felt I had to give my positive opinion. This is the third time I have used this company and each time my orders have been delivered correctl... See more
Over a year ago
Would give 0 stars if could. Took order and money. No contact since. No goods received. Email returned with invalid address. Bank have taken this up for me. Disgusting. DO NOT BUY FROM THESE CHARLATAN... See more
Over a year ago
Money taken-including £30 postage order not received and now have seen all these reviews. DISGUSTING to be using people's love for their animals to rip them off. I hope you will get the karma you dese... See more
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Placed an order 31/8 last year. No reply to emails as to where the product was . I gave up . Very odd that I have now received the product on the 18th January 2023 with an invoice dated last August . I had given up on this order so to receive it today was very odd indeed . Thank you for fulfilling my order but I think 5 months is a tad long .
There have been many negative reviews for this company so I felt I had to give my positive opinion. This is the third time I have used this company and each time my orders have been delivered correctly and promptly.
Would give 0 stars if could. Took order and money. No contact since. No goods received. Email returned with invalid address. Bank have taken this up for me. Disgusting. DO NOT BUY FROM THESE CHARLATANS.
Money taken-including £30 postage order not received and now have seen all these reviews. DISGUSTING to be using people's love for their animals to rip them off. I hope you will get the karma you deserve for this scam.
Not a legitimate company. Fraud con artist. Will be going to small claims court with this c****!
Pet food ordered, payment taken and delivery expected within 7 days. No delivery, emailed my concerns, order still says pending, asked to cancel the order and refund via email and contact page absolutely no response to any communication. Reported to my bank. January 23, I now get notification my order is on its way.... From October with food my cats no longer need! Still no reply to emails when I want to cancel. Complete scammers.
Placed order 21/9. No goods received and no response to my daily emails requesting update. The guy is basically a thief and needs closed down. I will b contacting Trading Standards as well as my credit card company.
Placed an order with this company????? Company def not. I placed an order on the 8th September. Still not received anything. They do not respond to emails. Paid £4.00 postage fee. Very very angry. DO NOT ORDER ANYTHING from this t*****r. I will have to go through my credit card company to get a refund now. An absolute pain in the a**e. Surely they should have been investigated by now and struck off
Exceptionally poor customer service to take my order and then cancel without any email or phone call stating on the refund remittance the product was out of stock yet still showing in stock on website. No reply to email so very glad I didn’t give them my business.
Petsupplies is an online platform dedicated to providing a comprehensive range of pet supplies for animal owners. The company’s website, petsupplies.direct, offers an extensive selection of products including food, toys, grooming supplies, and accessories for various types of pets. By focusing on quality and affordability, Petsupplies aims to cater to the needs of pet owners looking for reliable and convenient purchasing options. The target customers of Petsupplies include pet owners, breeders, and animal enthusiasts who are seeking to enhance the well-being of their pets. With a user-friendly interface and a commitment to customer satisfaction, the platform serves as a trusted resource for individuals looking to procure essential pet products online. Through its diverse offerings, Petsupplies contributes to the growing market of pet care and supplies, helping customers find the right items for their beloved animals.
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