Petsupplies is an online platform dedicated to providing a comprehensive range of pet supplies for animal owners. The company’s website, petsupplies.direct, offers an extensive selection of products including food, toys, grooming supplies, and accessories for various types of pets. By focusing on quality and affordability, Petsupplies aims to cater to the needs of pet owners looking for reliable and convenient purchasing options. The target customers of Petsupplies include pet owners, breeders, and animal enthusiasts who are seeking to enhance the well-being of their pets. With a user-friendly interface and a commitment to customer satisfaction, the platform serves as a trusted resource for individuals looking to procure essential pet products online. Through its diverse offerings, Petsupplies contributes to the growing market of pet care and supplies, helping customers find the right items for their beloved animals.
Reviewers express significant frustration with Petsupplies, highlighting severe issues with order fulfillment and customer service. Many customers report long delays, with one individual waiting five months for their order, while others claim they received no communication after payment was taken.
Despite a small number of positive experiences, where some customers are pleased with their purchases and timely deliveries, these instances are overshadowed by the overwhelming negative feedback. Common complaints include unresponsive customer service, invalid email addresses, and orders marked as pending indefinitely. The sentiment is overwhelmingly negative, with consumers warning others to avoid the company due to its perceived fraudulent practices. Overall, Petsupplies faces serious credibility issues among its customer base.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.6 | 9 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jan 2023.
| Month | Average | Reviews |
|---|---|---|
| Oct 22 | 1.0 | 2 |
| Nov 22 | 1.0 | 2 |
| Dec 22 | 1.0 | 2 |
| Jan 23 | 3.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“No reply to emails as to where the product was”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.6 out of 5 (poor) | 0 out of 100 | — | 9 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | −33% | 407 |
Bottom line: Petsupplies is #5 of 5 on overall rating in this group.
9 reviews of Petsupplies. Filter by what matters to you.
Placed an order 31/8 last year. No reply to emails as to where the product was . I gave up . Very odd that I have now received the product on the 18th January 2023 with an invoice dated last August . I had given up on this order so to receive it today was very odd indeed . Thank you for fulfilling my order but I think 5 months is a tad long .
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Petsupplies is an online platform dedicated to providing a comprehensive range of pet supplies for animal owners. The company’s website, petsupplies.direct, offers an extensive selection of products including food, toys, grooming supplies, and accessories for various types of pets. By focusing on quality and affordability, Petsupplies aims to cater to the needs of pet owners looking for reliable and convenient purchasing options. The target customers of Petsupplies include pet owners, breeders, and animal enthusiasts who are seeking to enhance the well-being of their pets. With a user-friendly interface and a commitment to customer satisfaction, the platform serves as a trusted resource for individuals looking to procure essential pet products online. Through its diverse offerings, Petsupplies contributes to the growing market of pet care and supplies, helping customers find the right items for their beloved animals.
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