Phoenix Energy One, LLC is an emerging leader in the oil and gas industry, specializing in oil production, mineral rights acquisitions, and non-operating working interests across key basins in North America. The company focuses on creating value for mineral owners through fair pricing and transparent negotiations, ensuring that both individuals and corporations benefit from their mineral rights.
In addition to their acquisition services, Phoenix Energy manages oil and gas drilling operations, emphasizing safety and efficiency throughout the exploration and production processes. The company's experienced teams leverage advanced technology to optimize production and enhance operational excellence. Phoenix Energy aims to drive wealth creation, job growth, and energy independence while providing investment opportunities through their bond offerings, catering to investors seeking sustainable returns in the energy sector.
Phoenix Energy One, LLC has a positive customer experience.
Phoenix Energy One, LLC enjoys a strong reputation among its customers, with a remarkable average rating of 4.8 out of 5. Reviewers frequently commend the company's responsiveness and professionalism, highlighting the informative presentations and transparent communication from staff like Matt and Patrick.
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Many consumers express satisfaction with their investment experiences, noting impressive returns and a supportive team that genuinely cares about their financial goals. However, some customers mention concerns regarding the time it takes to receive statements and the overall management of their investments, with a few expressing frustration over delays. Despite these minor complaints, the overwhelming sentiment remains positive, reflecting a high level of trust and satisfaction with Phoenix Energy One's services.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
291
100%
● Low
4.8 / 5 overall
=
291 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
5.0
12-month avg
5.0
All-time
4.8
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
5.0
5
Sep 24
—
0
Oct 24
5.0
9
Nov 24
5.0
7
Dec 24
5.0
5
Jan 25
—
0
Feb 25
5.0
1
Mar 25
5.0
2
Apr 25
—
0
May 25
5.0
1
Jun 25
5.0
1
Jul 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 291 most recent reviews.
Top praiseof 279 positive reviews
Customer service14%
39 mentions
Easy to use14%
39 mentions
Delivery13%
37 mentions
Fast & efficient11%
30 mentions
“Talk about top-tier customer service”
On “Customer service” · Feb 12, 2025
Top complaintsof 7 negative reviews
Account issues29%
2 mentions
“They touch base with me from time to time to reassure me as soon as there was an opening they would be placing my mon...”
On “Account issues” · Mar 7, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gas Companies.
Overall rating and review count for this company and similar companies
I was given plenty of guidance and assistance in opening my account and funding it to purchase the bonds with cash (from the sale of stock and other bonds). However my E*Trade Traditional and Roth IRA accounts funds transfer to a new IRA custodian Phoenix referred me to took so long (over a month) that the bonds were sold out before I could invest. I have $45,000 sitting in the new IRA account not earning anything for months now. I have been on your wait list since Nov 2, 2023.
I understand Phoenix reached the $75M in 12 month limit, does that mean no new bonds will be available for a year?
I have received monthly interest 4 months so far, which I am holding to re-invest as soon as you have more bonds to sell as well. I would prefer to have my interest to be automatically compounded. Please let the non-accredited investors know if and when that will be allowed.
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Rocky start but they ultimately came through to help me out
I mistakenly purchased their bonds outside of my IRA. When I told them of my mistake, they seemed eager to correct it, but it has been almost a month now and they are requiring such a convoluted process that it is making me very nervous (roadblocks keep appearing). They told me they couldn't wire the redeemed money from the original investment to a brokerage account, so I gave them a statement, bank verification form, and drivers license (all at their request) to have it wired to my bank. After I gave all that info to them, they decided that they couldn't wire it to my bank, either, and they had to mail a paper check to my unsecured home mailbox. They would not let me hold the bonds in my current IRA, and required that I open a new one with the provider they specified. They would not allow me to initiate the transfer wire from my old IRA to my new, something that my broker said he had never heard of before (me neither), and required for me to sign a form allowing them to initiate a wire from my current IRA. Finally, they want me to buy the bonds in my IRA before redeeming the existing bonds and STARTING the transfer, meaning I have to expose twice the cash of my initial investment. This should have taken a couple of days, and I have already logged more than 120 emails trying to work this out. Admittedly, this was my screw up to start with, but all of the strange things they are asking make me suspicious of their legitimacy.
Update - I was contacted by Phoenix shortly after this review was published, and they created a plan to resolve all of my complaints, which was much more in keeping with my initial contact with them. They say that this whole process I went through transpired during a season when they were modifying many of their security procedures. I will update this review again when they have actually implemented the solution they proposed. Updating review from 1 to 3 stars, pending resolution.
Update on 3/18/24 - updating my review to 4 stars from 3. After 2 1/2 months and 190 emails from my first request, the bonds seem to be transferred successfully into my new IRA. Not quite 5 stars for four reasons: 1) much harder than I felt it should have been, 2) still feel like there were a lot of unorthodox practices, but that's likely a consequence of working with a relatively new and smallish organization without benefit of some of the things I probably take for granted with my established broker, 3) it took the initial negative review to get past some roadblocks, and 4) the balance in my IRA is not being updated with monthly compounded interest payments - the only place I see them is on the Phoenix site. I admit I am new to private bonds, and perhaps this is normal, but it seems strange to me that I won't see any change in my IRA value until the bond matures in 7 years. On the bright side: 1) they did accommodate my request to move these bonds to an IRA (a huge plus), 2) once higher management got involved due to the review, they were very accommodating. My sense was that the rep I was working with really wanted to help but just didn't have the authority
Overall, I feel like these guys want to do the right thing but are extremely cautious - I'm guessing because they might have been burned in the past.
3/20/24 - changed the title to be less negative and more reflective of the final resolution
Excellent communication and prompt response.
I give 4 stars due to the fact that there is no way to see the Series B Bond information in my account.
Once this is fixed, I give 5 stars.
So far everything has gone according to expectations. There has been ample information and carry through with our experience so far. Your videos have been helpful in explaining the thrust of the company. So far things have been pleasant. Thanks
It is still too early to know if this will be consistent. I am I am cautiously awaiting and anxious to know that this will be consistent and I look forward to investing more as my confidence bills.
Phoenix Energy One, LLC is an emerging leader in the oil and gas industry, specializing in oil production, mineral rights acquisitions, and non-operating working interests across key basins in North America. The company focuses on creating value for mineral owners through fair pricing and transparent negotiations, ensuring that both individuals and corporations benefit from their mineral rights.
In addition to their acquisition services, Phoenix Energy manages oil and gas drilling operations, emphasizing safety and efficiency throughout the exploration and production processes. The company's experienced teams leverage advanced technology to optimize production and enhance operational excellence. Phoenix Energy aims to drive wealth creation, job growth, and energy independence while providing investment opportunities through their bond offerings, catering to investors seeking sustainable returns in the energy sector.
