Pizza Hut
Pizza Hut receives a predominantly negative response from customers, with many expressing dissatisfaction with their orders and service. While a few reviewers appreciate the quality of the pizza, describing it as well-cooked and enjoyable, the overwhelming sentiment highlights significant issues.
Common complaints include long wait times for delivery, incorrect orders, and poor customer service, with one customer noting a refusal for a refund after their order never arrived. Others report frustrations with third-party delivery services leading to cold food and melted ice cream. Additionally, several consumers mention problems with the ordering process, including difficulties with the app and receiving spam emails despite unsubscribing. Overall, the sentiment leans heavily towards disappointment, with many urging others to avoid the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 1.5 | 23 |
| Dec 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Torquay store now using 3rd party delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 25 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Pizza Hut is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.0).
25 reviews of Pizza Hut. Filter by what matters to you.
Take care not to click on scam popup. Upon completing delivery order on desktop windows pc, popup appears which if click on signs you up to a £69 a month subscription. Same popup appears when clicking on track order on iphone. These are against ASA guidlines.
Ordered 2 sides and 2 pizzas for the Edinburgh Stockbridge branch. It was supposed to be Garlic Bread and Brie & Cranberry Cheese Bites and sides. A large veggie supreme hand crafted with garlic pizza, and a Large pan choose your own with Pepper and Sweetcorn. Pick up was 18.00. What we got was a portion of cheese triangles (instead of Garic bread because they didn't have any) and large brie and cranberry cheesy bite pizza instead of the brie and cranberry cheesy bit sides. The other 2 pizza's were as ordered. So 50% correct (or 50% incorrect). To be fair, they did call prior to our arrival to say they didn't have garlic bread and offered cheese triangle instread. As we were en-route and had already paid online we agreed. My wife arrived at 18.00 for the collection, but it wasn't ready until 18.20. She spotted the issue with the brie and cranberry pizza and pointed this out to the member of staff, but he didn't speak a word of english so couldn't understand what she was saying, never mind being able to put it right. You may wonder why I'm complaining about being given a £34.50 pizza rather than a £7.99 side? Because I wanted the brie and cranberry cheesy bit starter. The pizza went in the bin. This sort of poor service is exactly why pizza hut UK is going out of business.
What went wrong? Ordered Pan Pizza and received Hand tossed. Arrived late and was cold. Had to recall Pizza Hut and was treated like it was our fault. My spouse clearly told the Pizza Order Taker it was DELIVERY. Later, upon calling to see why it hadn't arrived, the Order Taker argued that we said Take Out. We affirmed it was delivery. We were then told Delivery would cost extra (but, the ticket shows they didn't charge extra). Again, arrived cold.
Quick answers to the questions people ask most.
Pizza Hut locations typically operate from 11:00 AM to 11:00 PM Sunday through Thursday, and 11:00 AM to midnight on Friday and Saturday. However, hours may vary by location, so it's best to check with your local Pizza Hut restaurant for specific operating times.
Yes, Pizza Hut offers delivery service to most areas within their delivery zones. You can order online through their website, mobile app, or by calling your local Pizza Hut location directly.
Pizza Hut offers various pizza styles including Original Pan Pizza, Thin 'N Crispy, and Hand Tossed crusts. They serve classic pizzas like pepperoni and supreme, as well as specialty pizzas and seasonal offerings.
Pizza Hut offers some options for various dietary needs, including vegetarian pizzas and gluten-free crust at participating locations. For specific allergen information or dietary concerns, it's recommended to contact your local restaurant directly.
Yes, Pizza Hut has both a website and mobile app where customers can place orders for delivery or pickup. The digital platforms allow you to customize your order, track delivery status, and save favorite orders for future use.
Pizza Hut typically accepts cash, major credit cards, and debit cards. Many locations also accept digital payment methods through their app and website, though accepted payment types may vary by location.
Yes, Pizza Hut's menu includes various items beyond pizza such as chicken wings, breadsticks, pasta dishes, and desserts. The exact menu offerings may vary by location and region.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Terrible, I was waiting two hours to get my order. Never more.
The Rainham Pizza Hut is terrible taste shit and don’t even taste like Pizza Hut . Sorry Pizza Hut but the rainham Essex one let u down on that one , u might wanna have a word with them
You can find the nearest Pizza Hut location by using the store locator on their official website or mobile app. Simply enter your zip code or address to view nearby locations, contact information, and hours of operation.
Many Pizza Hut locations offer catering services for events and large groups. It's recommended to contact your local Pizza Hut in advance to discuss catering options, menu selections, and ordering requirements.
Pizza Hut aims to ensure customer satisfaction with their orders. If you're not satisfied with your order, you should contact the restaurant where you placed your order or Pizza Hut customer service to discuss resolution options.
Pizza Hut has offered loyalty programs in the past that allow customers to earn points or rewards for purchases. For current information about available rewards programs, check their website or ask at your local Pizza Hut location.
Yes, Pizza Hut allows customers to customize their pizzas by choosing different crust types, sizes, and toppings. You can create your own pizza combination or modify existing menu items to suit your preferences.
Pizza Hut
