Once the best gym network to attend
Once the best gym network to attend Now it suffers from poor service
Planet Fitness is a prominent fitness club chain known for its affordable membership options and inclusive gym environment. The company aims to provide a welcoming atmosphere for individuals of all fitness levels, promoting health and wellness through access to a range of gym equipment and facilities. Members can benefit from various workout options, including cardio machines, strength training equipment, and group fitness classes. Targeting a diverse customer base, Planet Fitness serves both beginners and experienced fitness enthusiasts looking for a supportive community to achieve their health goals. With locations across the United States and beyond, the company emphasizes its commitment to creating a non-intimidating, judgment-free zone where everyone feels comfortable exercising. Planet Fitness strives to make fitness accessible and affordable, catering to a wide audience seeking to improve their physical fitness and overall well-being.
Planet Fitness receives mixed feedback from its members, with a significant number expressing dissatisfaction. While some customers appreciate the quality of the equipment and the friendly staff, as noted by several positive reviews, many others report issues with poor communication and unprofessional service.
Complaints frequently mention unexpected gym closures, such as one location being closed for over three weeks without notice, leading to frustration over continued membership fees. Additionally, some reviewers highlight negative interactions with management and concerns about safety that have gone unaddressed. Despite these issues, a portion of consumers still enjoy their fitness journey at Planet Fitness, citing clean facilities and a supportive environment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 85 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 2.3 | 4 |
| Jul 25 | 2.5 | 12 |
| Aug 25 | 2.5 | 15 |
| Sep 25 | 2.5 | 11 |
| Oct 25 | 2.5 | 27 |
| Nov 25 | 2.5 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 85 most recent reviews.
“I love the staff they are friendly machines are always clean and working”
“I recently cancelled my Black Card membership at Planet Fitness Vernon, BC, after a series of frustrating and disresp...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gyms & Fitness.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | 1.0 out of 5 (poor) | — | 85 | |
| 2.4 out of 5 (poor) | 100 out of 100 | — | — | — | — | 25 | |
| 1.5 out of 5 (poor) | 100 out of 100 | — | — | — | +28% | 25 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 |
Bottom line: Planet Fitness is #3 of 5 on overall rating in this group. On website & app, ONE Sports Warehouse scores higher (5.0 vs 1.0).
85 reviews of Planet Fitness. Filter by what matters to you.
Once the best gym network to attend Now it suffers from poor service
Hoy 29/06/2025 sobre las 12 mediodia Hemos estado en el de Fuenlabrada Madrid .Nuestro ánimo era apuntarnos pero ni lo hemos hecho ni lo haremos, la recepcionista nos ha mirado como si fuéramos bichos raros con altivez incluso desprecio. es cierto que tenemos 60 años pero no es para tratarnos asi, íbamos limpios y bien vestidos tal vez eso la extrañe, pero que parece que la hemos estropeado la conversación con el compañero luego el Trainer nos ha enseñado el gym a toda velocidad, con desgana en fin que una gran decepción. buscaremos otro gimnasio triste y lamentable
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 60% are 1–2★.
This place in orange city gym really needs improvement in terms of services. They have to be mindful. I'm giving 2 stars for now, hoping this would be their wakeup call.
The employees are awful at the Orange City gym. Today the sanitizer bottles and towel dispensers were empty while the 2 female employees steadily chatted to each other at the desk. It's always like this!
Planet Fitness is a prominent fitness club chain known for its affordable membership options and inclusive gym environment. The company aims to provide a welcoming atmosphere for individuals of all fitness levels, promoting health and wellness through access to a range of gym equipment and facilities. Members can benefit from various workout options, including cardio machines, strength training equipment, and group fitness classes. Targeting a diverse customer base, Planet Fitness serves both beginners and experienced fitness enthusiasts looking for a supportive community to achieve their health goals. With locations across the United States and beyond, the company emphasizes its commitment to creating a non-intimidating, judgment-free zone where everyone feels comfortable exercising. Planet Fitness strives to make fitness accessible and affordable, catering to a wide audience seeking to improve their physical fitness and overall well-being.
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