Pleaser Shoes is an online retail platform specializing in a diverse range of stylish footwear, including brands such as Pleaser, Fabulicious, and Funtasma. The company offers a unique shopping experience with options for customers to design their own shoes through the Pleaser Design Studio. This customization feature allows buyers to create personalized footwear that suits their individual style preferences.
The target market for Pleaser Shoes includes fashion-forward individuals seeking high-quality, eye-catching shoes for various occasions, such as parties, performances, or everyday wear. With a commitment to customer satisfaction, Pleaser Shoes provides free shipping on orders over $100, making it convenient for customers to shop from the comfort of their homes. The platform features a wide selection of products, including bestsellers and new arrivals, ensuring that shoppers have access to the latest trends in footwear.
Pleaser Shoes receives a mix of praise and criticism from customers. Many reviewers express their love for the brand, highlighting the extensive selection of stylish shoes and the quick shipping.
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The efficient customer service also garners positive remarks, with several people noting that their orders arrive promptly and as expected. However, there are significant complaints regarding sizing issues, with some customers receiving incorrect sizes and facing high return fees, particularly for international orders. Additionally, a few reviews mention concerns about the durability of the shoes, suggesting that while they look great, they may not hold up well over time. Overall, while Pleaser Shoes delights many with their products and service, sizing and quality issues leave some customers dissatisfied.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.8
100
100%
-1.1
● Low
3.8 / 5 overall
=
100 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.9▼ 1.1
12-month avg
3.6
All-time
3.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.0
1
Sep 24
1.0
1
Oct 24
1.0
1
Nov 24
—
0
Dec 24
1.0
1
Jan 25
2.0
1
Feb 25
—
0
Mar 25
—
0
Apr 25
5.0
6
May 25
3.6
7
Jun 25
5.0
2
Jul 25
4.0
4
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
Top praiseof 71 positive reviews
Fast & efficient28%
20 mentions
Delivery28%
20 mentions
Customer service20%
14 mentions
Website & app15%
11 mentions
“Very efficient customer service”
On “Fast & efficient” · Jul 1, 2025
Top complaintsof 28 negative reviews
Returns25%
7 mentions
Refund25%
7 mentions
Customer service21%
6 mentions
Payment issues14%
4 mentions
“They sent me a wrong size, 4 size smaller, and when I asked them for exchange, they said you are outside the US so yo...”
On “Returns” · May 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
Overall rating and review count for this company and similar companies
Dont buy from these scammers!
I've ordered a size 9 pair. It's my size, all my shoes are size 9, I even have another pair of Pleaser in size 9, and they fit perfectly.
But they have sent me a size 10,... See more
Die Lieferung dauerte ca. 2 Wochen. Zwei Paar Schuhe wurden mit einem kleinen Mangel geliefert.
Ich habe das Zeitfenster für die Rücksendung um ein paar Tage überschritten. Das ist das erste Mal, dass... See more
Worst company ever.
I did not received the product.
The only reply I ever got from the company was that they confirmed that I did not received and if I was willing to get a refund or try to get the pr... See more
Les cuissardes sont vraiment ultra-fine, ils devraient indiquer la largeur max pour pouvoir les porter, car même en faisant un 38/40 ma cuisse ne rentre pas dedans.
J'achète en voyant que le retour e... See more
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Dont buy from these scammers!
I've ordered a size 9 pair. It's my size, all my shoes are size 9, I even have another pair of Pleaser in size 9, and they fit perfectly.
But they have sent me a size 10, maybe 11. It's impossible to know the real size, because it's not printed on the shoes. But it's way too large.
They have just loosely glued a "size 9" sticker on the shoes to make me belive the problem was coming from me!
I contacted them telling them they have made an error, and the only thing they proposed is that I send back the pair with their label that cost 68€ (I'm in Europe), while the shoes cost me 67€.
Besides, the quality is very bad, you can see all the glue thru the vinyl, it's made in China (written on the box).
I could have bought the same quality on Aliexpress, for 10 times less money. And at least there is a customer service on Aliexpress...
I'm really disgusted. If you like to give your money to some real crooks, buy on this site.
Edit1: To answer your useless politicaly correct answer: The problem is not a problem of size not being perfect, the problem is that you sent me some shoes one or two size above what i ordered! I already contacted your customer service , lost my time writing a long message to explain, even sent you some pictures where you can see that the shoes are more than 1 inch longer than my foot, or than other size 9 shoes I own!!
This problem doesn't come from me, so I don't have to pay to resolve it. If you don't understand this, don't be a merchant!!
Your sizing informations are totally accurate! But if you send the wrong size, it doesn't fit! And if you don't do everything you can to correct your error, you're a scammer!
Edit2: Yes, I sent my complaint and the pics to this same email you give me, and yes I received an automated answer from you that was just "Fill the return label on our site", without telling me anything about the fact that the error was coming from you. Don't try to find some good excuses about the fact that you just don't care about your customers, I did everything right on my side....
Edit3: Sure, it must be the 45 pairs of size 9 shoes that I own that must be an error... The shoes that you sent me have an inside length of 10 1/2 inches. Just check any chart on internet it corresponds to a size 10 or 10.5, far away from 9.
And unlike high heels, these shoes are totally flat, so it's impossible to make an error in the mesurement...
I know that a shoe of my usual size can be too thigh or to loose, but 1 inch too long is not possible...
I end up the discussion here, You have made me lose enough money and time...
Die Lieferung dauerte ca. 2 Wochen. Zwei Paar Schuhe wurden mit einem kleinen Mangel geliefert.
Ich habe das Zeitfenster für die Rücksendung um ein paar Tage überschritten. Das ist das erste Mal, dass ich eine Order aus diesem Grund nicht mehr zurücksenden konnte. Bei jedem anderen Händler wird eine Lösung angeboten.
Worst company ever.
I did not received the product.
The only reply I ever got from the company was that they confirmed that I did not received and if I was willing to get a refund or try to get the product again.
I asked for a refund and since then I have not recieved anything.
It has been over two months with complete silence and no refund.
I am now in a full force to see if I am able to receive a refund from them.
Les cuissardes sont vraiment ultra-fine, ils devraient indiquer la largeur max pour pouvoir les porter, car même en faisant un 38/40 ma cuisse ne rentre pas dedans.
J'achète en voyant que le retour est possible et ses escrocs me proposent d'utiliser leurs étiquettes de retour à € 68,60 !!!!
68.60 pour pouvoir renvoyer mes bottes c'est un scandale.
DELIVERY: I’ve ordered shoes twice directly from Pleaser USA and each time the shipping to Finland was different. The first time it took 4 weeks and the second time a little over 2 weeks. Tracking the order was smooth and easy with Route. My only wish would be that Pleaser USA offered a free shipping also to international customers for example when the order exceeds a certain amount. Otherwise the shipping is quite costly.
QUALITY: I own a pair of Sky-1020 (ankle boots) and Flamingo-808 (ankle strap sandals) shoes. The other heel of the boots was crooked when I unboxed them. You can also see glue on the shoes. The sandals arrived in a perfect condition. I use socks around the platforms to protect the shoes from scratches etc. and so far there’s none. Hope to see how long they last with regular use.
CUSTOMER SERVICE: I contacted the customer service about the crooked heel and unfortunately their reply was ”This automated notice is to inform you that we have reviewed your defect inquiry, and we have found that it is not eligible for a refund, credit or replacement. This means we have determined that the issue you experienced with your product were not caused by a manufacturing issue. We sincerely apologize for the inconvenience.” I am not satisfied with this but cannot really anything about it I guess. Also other times when I have contacted Pleaser USA customer service I have felt like they are bored with their job because the replies are short and lazy and they mostly ignore my questions. Once I attached a size chart I found on Google (not Pleaser USA website, but the picture had their logo on it) to the email asking if it’s a legit one, because it showed the actual insole lengths in cm or inches. Pleaser USA website only has size charts that show shoe sizes, for example US 9 or EU 39, but this was not the information I was looking for. I asked them if the size chart found on Google was correct and/or if they could provide me with one that had the insole lengths either in cm or inches. None of this was acknowledged or answered in thei response. In their email they simply told me to go to their website and check the size chart on a particular product. Well, I already had… So I had to order the shoes trusting the reviews from other people on how the fit usually is. Luckily it worked. But funny thing is that the boxes the shoes come in, tells not only the shoe size but also the insole length. So finally I got the information I wanted, but I do not understand why they cannot put this on their website as well.
RANDOM PROS: Extra points for the loyalty program which lets you pretty easily gather some points for future orders! Also really like the fit and width of the shoes (especially sandals) without having to buy their wider width shoes.
Ho acquistato le passion 708 con suola chiara. Le scarpe sono meravigliose e nonostante l’altezza sono comodissime. Unica pecca è che la spedizione ci ha messo davvero troppo tempo.
Voici ma réponse à votre message
Bonjour
Suite à la réponse que j ai reçu j ai compris que j ai commandé sur un site imitateur et je n etais pas la seule victime. Pourquoi donc la société originale n a pas signalé cette imitation frauduleuse et l a laissé continué à voler l argent des nouveaux victime.
C est de la responsabilité de l entreprise d origine de signaler l imitateur et protéger les futurs consommateurs.
Je ne vais donc pas modifier mon avis.
L entreprise d origine doit m aider à récupérer mon argent sinon me livrer des chaussures.
Merci à vous de leur transmettre ma réponse
Mon premier avis suivant reste donc inchangé :
C est des voleurs et des escrocs
J ai commandé des chaussures et ils ne m ont pas ete envoyé. Ils mentent en plus ils disent avoir envoyé alors que je n ai rien reçu je vais prévenir les autorités
Mounia martin
5 weken gelden 2 paar laarzen besteld. Tot op heden nog niks ontvangen. Aantal keer via formilier naar mijn bestelling gevraagd maar nooit een antwoord gehad. Heb het gevoel ik opgelicht ben en niks meer zal ontvangen
Asked for a size 9 for my old lady she has about 8 pair of this brand they send a size 6 labeled as a 9 I wouldn't dare shop with this company ever again I don't plan on hearing from them tho I sent a email to the company I'm like wow did me dirty first time around sum 1 was smoking sumthing when they did my order
I have always loved pleasers, but unfortunately, a recent purchase that exhibited poor workmanship - peeling off material across the whole heel/ankle region after only two wears - was not responded to promptly or effectively. Pleaser apologized for the defect but never got back to me for solutions or a refund, and it's been two weeks since I filed a ticket, 10 days since they said they'd get back to me shortly. $100 for two wears before the material fails? Not cool.
my shoes weren’t made very well. all of my other heels from here were great but my last pair had a random blue crystal on a all silver boot. the crystals were crooked on the lining of most of the shoe and i just don’t like them. i keep forgetting to try and get a refund! they have never been worn and i would like to get new shoes with the money i paid, considering they were the most expensive by far…$125. please get back to me with any help you can offer!
Pleaser Shoes is an online retail platform specializing in a diverse range of stylish footwear, including brands such as Pleaser, Fabulicious, and Funtasma. The company offers a unique shopping experience with options for customers to design their own shoes through the Pleaser Design Studio. This customization feature allows buyers to create personalized footwear that suits their individual style preferences.
The target market for Pleaser Shoes includes fashion-forward individuals seeking high-quality, eye-catching shoes for various occasions, such as parties, performances, or everyday wear. With a commitment to customer satisfaction, Pleaser Shoes provides free shipping on orders over $100, making it convenient for customers to shop from the comfort of their homes. The platform features a wide selection of products, including bestsellers and new arrivals, ensuring that shoppers have access to the latest trends in footwear.
