Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	1,148	100%		● Low

4.6 / 5 overall

1,148 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.5
12-month avg: 4.6
All-time: 4.6
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
P&O CruisesThis company	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.1 out of 5 (good)	3.9 out of 5 (good)	—	1,148
Riviera Travel	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	3.0 out of 5 (fair)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).

Darrell

1 review

Jul 16, 2025

P & O Cruises never fail to deliver.

You could say that we are now classed as cruise fanatics, this being our seventh cruise and all with P & O Cruises. Each one has provided us with amazing memories and we have always been treated like royalty by all the crew members, they are a delight to travel with. Some would say you can't give a true comparison without trying other cruise lines first, but why would we do that, when we are treated so well by P & O Cruises? We've wanted to visit Iceland for quite a while, so as soon as we booked we couldn't wait for the date to come around. First port of call was Belfast, a beautiful city with so much to offer and a chance to finally visit the Titanic Museum, well worth the wait, with a walkthrough of the White Star tender Normandie. Iceland didn't fail with all it's stunning natural beauty and we were so lucky with the weather, bonus. Reykjavik was lovely, but the further north we went the scenery was stunning, we were fortunate to see orca from Arcadia as well as video footage and in all fairness the bridge would make announcements if they spotted any wildlife or something of interest. Next on to the Norwegian leg of the voyage and despite two previous visits to Norway with P & O Cruises, we hadn't been so high up northern Norway before so the port visits were also memory making moments, taking in all the wonderful scenery and way of life. I would like to extend our sincere thanks to our cabin steward, Francis (Canada Deck 6 Cabins C171 & C175) and our two restaurant waiters, Angelo and Jerrick (Table 21, Meridian Restaurant), they were all incredible and a pleasure to be with throughout the cruise. That said, all the crew throughout the ship were exceptional, friendly, helpful and nothing was too much trouble for them, a reason we like travelling with P & O Cruises. We are already planning for next year's voyage, possibly to the Mediterranean again, but maybe some new locations we haven't yet visited.

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rebecca apthorpe

1 review

Jul 16, 2025

Azura cruise

Really wish I wasn’t writing this and we have given ample opportunity for things to be made right. We picked an inside suite not wanting to spend quite as much time in it but more time exploring. The first week was great, all the places we visited were lovely we really explored the different locations. When we were on the ship we avoided the upstairs buffet area as there were lots of flies hoovering around the food. We had to request and remind reception a couple of times for prepaid robes and conditioner which were not in our room. The food in the main restaurants was fine but by no means gourmet we heard others complain and I did send back food twice myself. Serval times we had to ask for clean silverware and new cups due to being unclean and bad smells which will be from dishwashers. This aside first week was lovely. Entertainment was mostly good. Benjamin Ross was the best, Jo little appeals to the older generation and the two staff from creative waves were lovely. Some of the tributes singing acts weren’t good at all. Second week was a complete nightmare. We got new neighbours, we asked reception twice to move I begged a night manager, I even contacted them on their Facebook page who told me they could only deal with the complaint when we were home which they havnt dealt with at all. I’ve emailed the CEO to escalate the complaint. I wish on board I’d kicked off on the ship, they said no other rooms were available but I highly doubt this was the case. It ruined our second week of our holiday and I’ve had to contact p&o 4 times and email the ceo for a complaint to be logged which has been on for 3 weeks with no outcome yet. The new neighbours wern’t noisy because of alcohol. They were partially deaf and had their tv on max volume which wouldn’t be bad except they fell asleep with it blaring out all hours. We had two port changes on the second week from our original itinerary and they were both disappointing and not the “quaint pretty towns” as promised. Whenever we tried to relax in our rooms we heard through our walls Donald trump with his “maybe i will, maybe i won’t” antics which is not what you want to hear on holiday at all. The air conditioning broke 4 times during our holiday. Once for the whole deck. You couldn’t get mobile signal or internet in our room. On change over days the cleaning staff made so much noise collecting bottles. I had to go out at 10pm on one night remind them the time. The captain always did a speech in the morning at around 7.30/8am which if your neighbours had you awake until 2am was frustrating to say the least. On departure day you were expected out of your room at 8am even on a 7pm flight. I don’t know why they don’t stagger the departures in accordance to guest leaving and arrival. We asked to be moved during our second week ample enough times and if we had been moved this trip would have been so much better. The lack of sleep really dampened our second week. When you’re on holiday you just want to unwind and relax you don’t want to know about disasters and pending doom going off in the world. I really wouldn’t recommend Azura for going around Greece. They’d cancelled two ports on us and when we got to Athens we were warned of lots of crime and made us question why we was brought here. The acropolis is covered in scaffolding. Promised unicorns and ponies. Delivered a dead horse. We had afternoon tea in the epicurean, I asked for a coffee and was brought English tea and the experience of the afternoon tea wasn’t one I’d want to repeat. I didn’t rate the quality of the food or the atmosphere. We did fine at the beach house one night and that was hats off the best restaurant on the ship. Highly recommend this. We both have allergies and staff dealt with this amazingly. Yoga was our ship steward and he made our room up beautifully each day.

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Month	Average	Reviews
May 25	4.6	297
Jun 25	4.6	416
Jul 25	4.5	419
Aug 25	4.1	16

P&O Cruises reviews & trust report

P&O Cruises has a positive customer experience.

Best for

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 447 positive reviews

Top complaintsof 47 negative reviews

How it compares

Reviews

Customer reviews (1,148)

Great food and great staff we really…

lovely ship p&o venture

Mediterranean cruise on Azura

First ever cruise to norwegian fjords…

P&O Cruises FAQ

What are the different cruise itineraries offered by P&O Cruises?

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Are there any age restrictions on P&O Cruises?

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What is the pricing structure for P&O Cruises?

Alternatives to P&O Cruises

Riviera Travel

Evolution Travel

XO HOTELS AMSTERDAM

Alfa Travel

Audley Travel

Travel Advantage

The CrowdTrust Experience⭐

Cruising with P&O on Iona to Norway was a wonderful experience. I would highly recommend P&O cruises.

Absolutely brilliant cruise …

Our cruise was a joy from beginning to…

Just back from trip to fjords on the…

Was the perfect break start to finish…

P & O Cruises never fail to deliver.

Azura cruise

Just spent 16 days on Arcadia J508

Very enjoyable voyage aboard Arcadia to Iceland and Norway

Just returned from a cruise on Arcadia…

Fabulous Norwegian Fjords cruise …

Arcadia Iceland and Norway

Stressful holiday with P&O…

Norway

Just back from a mini cruis to Guernsey…

Exceeded expectations

About P&O Cruises

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