Prestige Medical Supply is an online retail store specializing in high-quality diabetic supplies. The company offers a wide range of products essential for effective diabetes management, including continuous glucose monitoring systems, diabetic test strips, insulin pump supplies, and various syringes. Customers can find a variety of items designed to meet their specific health needs, ensuring they have access to the tools required for daily diabetes care. Targeting individuals managing diabetes, as well as caregivers, Prestige Medical Supply aims to provide reliable products at competitive prices. With a focus on customer convenience, the company offers free shipping on orders over $50, making it easier for customers to obtain the supplies they need. Their user-friendly website also features a blog and a customer service section to assist with inquiries and order tracking, enhancing the overall shopping experience.
Reviewers of Prestige Medical Supply express a mix of satisfaction and frustration. Many customers appreciate the ease of placing orders and the fast delivery, with several noting that their items arrived sooner than expected.
Positive experiences highlight excellent service and reasonable prices for critical medical supplies. However, there are significant complaints regarding order accuracy and shipping delays. Numerous consumers report receiving incorrect items or experiencing late deliveries, which can be particularly problematic for those needing medical supplies promptly. Some also mention difficulties in reaching customer service for assistance. Overall, while many find the ordering process straightforward and the service commendable, the issues with order fulfillment and shipping times detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 65 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 4.5 | 2 |
| Jul 24 | 5.0 | 2 |
| Aug 24 | 4.4 | 5 |
| Sep 24 | 4.7 | 3 |
| Oct 24 | 4.3 | 4 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 3.7 | 3 |
| May 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 65 most recent reviews.
“good price fast delivery”
“Shipping times are critical”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 2.9 out of 5 (fair) | 3.6 out of 5 (good) | 4.9 out of 5 (good) | −29% | 65 |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Prestige Medical Supply is #4 of 5 on overall rating in this group. On delivery, PRO Test scores higher (5.0 vs 2.9).
65 reviews of Prestige Medical Supply. Filter by what matters to you.
I ordered the product on Wednesday and chose Next Day shipping. I have been told the product won’t arrive until Mon, after I leave where I had it shipped. They refused to refund my Next Day air (which was $53). I still haven’t received the product.
Prestige Medical Supply is easy to order from and they ship items quickly. They are reliable and offer good prices.
Took quite some time before shipping. Not real happy with that.
DO NOT BUY FROM THEM! This is a total scam. I got burned and want to prevent others. I needed insulin pumps asap and only had about a week before I had to leave for my trip overseas. I chose this company only because they offered 1-day delivery and advertised themselves as a fast and reliable service. But only after I placed the order did I find out that they actually did not have the pods I needed in stock and that I had to wait an indefinite amount of time (after doing some careful reading on their website, I realized that they refuse to bear any responsibility for the information indicated on their website and that one should order at one’s own risk). Of course, they did not come clean and I had to contact them to get this information. Contacting them is another thing: you can’t access them by phone, and there is only a person replying to your emails, who is very rude. A few days later, they did ship my order (with no apology for the delay), and of course I got it only after I left the country. What is more, when I came back and picked up the order, the label on the box stated that it was UPS ground and not air shipping for which I paid about $50. Beware!
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
I can't answer this I still don't have my order
Never got the package when it was suppose to be delivered.
The item arrived when you said it would. The item was exactly like the photo and was what I needed. Thank you.
I ordered a CGM from this place because mine was faulty and went out on me right before Christmas. This place had the fastest shipping that I paid quite a bit extra for, I believe around 40 extra dollars to have in 2 days. Once I placed order it said it was going to be delivered Jan 30th. Jan 30th came and went, I emailed asking for an update and no response. Jan 12th it shows up at my house. I already had to place emergency order from another company and spent an additional 250 dollars and had it next day so I did not need it anymore so I emailed right away as it says you have 7 days to contact for a return. Well it is now Jan 21st and no email back for a return, the box is sitting unopened waiting to ship back but now it has passed the 7 days. I do not recommend this place. Please be careful if you need medical supplies this is not a place that understands the importance of customer service.
Easy ordering and great service.
Customer service is terrible and didn't respond to two separate emails.
They sent me the wrong item and now I have to wait even longer to get the item that I desperately needed until they get the return processed for the wrong item they sent. What happened to customer service. I will not deal with any company that makes me pay for their mistake! If I didn't need the receiver I would not have ordered it and paid for overnight shipping then wait several days for them to respond to my email just to find out I have to wait for them to process the return of the wrong item they sent me. Why would a customer that paid for overnight shipping for a product have to wait EXTRA time to receive WHAT I ACTUALLY ORDERED AND WHAT WAS ON MY PACKING SLIP because of their error?
I paid a lot extra to have next day delivery and I see my order still hasn't even been shipped two days later. It's basically at the point where you may as well not deliver it because I'm leaving town tomorrow. No updates from your end on why things are slow. Will not use your service ever again. Please refund my expedited shipping cost
Fast easy to order exactly what I need
I've been having trouble getting my prescription filled through local pharmacy. Don't know why. Supply chain problems, incompetence or what not. But your company came through for me. Appreciate your help. It was not expensive either. I will be ordering on a regular basis.
I ordered this item on 10/19 and did not receive it until 12/2 (the day after I moved from this address). Fortunately, I was able to retrieve the item from my former address.
Checking the USPS tracking number and it shows it’s still waiting to be picked up by them. This was on the 13th, my question is has this been picked up or shipped yet. If not how do I go about cancelling and getting a credit.
Shipping states 1-3 days but took over 4
Quick and easy to purchase. Super quick delivery.
Prestige Medical Supply is an online retail store specializing in high-quality diabetic supplies. The company offers a wide range of products essential for effective diabetes management, including continuous glucose monitoring systems, diabetic test strips, insulin pump supplies, and various syringes. Customers can find a variety of items designed to meet their specific health needs, ensuring they have access to the tools required for daily diabetes care. Targeting individuals managing diabetes, as well as caregivers, Prestige Medical Supply aims to provide reliable products at competitive prices. With a focus on customer convenience, the company offers free shipping on orders over $50, making it easier for customers to obtain the supplies they need. Their user-friendly website also features a blog and a customer service section to assist with inquiries and order tracking, enhancing the overall shopping experience.
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